I Haul system was down the biggest part of the day we pick out Truck and Trailer up. Did not have the same equipment available that I reserved . So I had to pay more to get A trailer. I returned my equipment in the next day very cleaned. It's been several days now . Still have not received my Refund from the company on my Deposit. I don't understand why U Haul had to Hold such A amount on my Bank account. And now still has A hold on my money. U haul didn't have to wait several Days for me to pay them. I shouldn't have to wait several Days for them to give me my money back. So no not happy with this rental or U Haul
Lonnie Metker
Customer Reviews for Taylors Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Quick and easy to work with
Heather Hagar-EgnewWhole different experience than the one off Kanis road. They were kind and inviting people, they asked did we have any problems or issues. They cared about the equipment and people. I would definitely use them again.
robert campbellNothing! Excellent exceeded my expectations!
STEVE CRUISEPerfect!!
Patricia BarnesJust disappointed that we ordered an appliance dolly and there was one there but we couldn't use it because it didn't have some kind of number. Tire pressure was low on all 4 tires.
Michael WilsonWas very courteous and took care of all my needs. I would highly recommend them
cheryl georgeSuper easy & accomodating
Tom SimonelliDale was great. no complaints at all. Give the man a bonus.
linda langfordTrailer was full of leaves and debris and dog food m. I had to clean the unit out before I could even use it not to mention I had to attach the trailer to the truck because the shall rep didn’t.
Dustin RushingTaylor's is very convenient. I didn't even realize they were there. Very nice, polite, and helpful
Richard WendelI dropped off on Sunday when Taylor's Automotive was closed, but didn't have any issues with the drop-off.
CHRIS PHILLIPSClose no drop box available
JORGE RASCONnothing
sam garzaPlaced the keys in the drop off. I was emailed a receipt the next day. Easy!!
Heather BowersVery easy, quick return
Judy SpearsWas charged to much for three days, will not use u haul again
Leslie MeltonThere was some confusion with the links I was sent for drop off. One said to return the truck to a different location. The person who helped me locate a vehicle and make changes couldn't have been more helpful and pleasant!
Doty WarmsHave rented from Dale many times. He does a fantastic job
JERRY BROUMLEYThe person was on lunch so I cannot give a good review or a bad one. However, it'd be nice if they complete the return for the U-Haul right away instead of 3 days later.
Shelten BanksLocation closed when we dropped off
Lisa KeithI'm not sure you could have made my rental any better than it was. Very pleased with Taylor's Automotive
BRUCE DANIELSProvide a place for pulling in and picking up equipment. Not having accessible lots is really unacceptable.
matthew MorrisonExcellent customer service!!
Kaysie MohlerThere is nothing to improve.
Sally Mckenzie3 miles from my home and always has what I need even at last minute notice. Great service..
James HerndonKeep up the good work.
Richard SchwartzThe Manager/Owner @ this location provided a great experience throughout the rental process! Thank you ver much!
Mike ZancanellaTruck was in poor repair. After loading the truck and starting in the road… realized there were significant problems with the truck. After calling the main customer service number they were not able to provide much help at all.
Steven Clarkenothing ....this place was extremely helpful / it was easy to pick up the trailer
MATTHEW MCKENZIESend them to Taylor's In gunbarrel city tx. They are top flight service a++++++
Brian HaleNo receipt Called uhaul. No call back.
Kent DouglasTo awkward to pull in and exit
Shirley hartmanI was charged a day later for gas, without notification. I drove 23 miles and put 1,8 gallons in the tank before returning. The gas gauge was analog and doesn't have the resolution to determine the gas level within a half gallon. So it was an arbitrary charger. The owner could have discussed this at the time I returned the truck. It's really a matter of transparency and honesty. So I rated this average based on potential undisclosed charges.
John McgaryI was told I could drop off at any local uhaul location but when I used the app to return the truck it directed me to a completely different location than the one I was at, which caused me to exceed my contract mileage.
Jeffrey Kromersend them to Taylors Automotive for all their U Haul needs, they'll be glad you did!
Dave HoustonWe delivered the truck at midnight.
Calvin McfatridgeVery rude owner, not much room to turn around a truck a trailer to drop off.
Stuart ReevesAlways the best service at Taylor’s automotive never a hassle appreciate you guys
JOSEPH BAIRDFriendly and convenient, easy parking lot to maneuver, clean and well maintained property. Personnel amical
Tori MabryJust gave them the keys and left
Kimberly CokerThe truck cab was very dirty and had a smell. I had to spend time cleaning it before we could load the truck. Also the truck drive horrible and I have drove many in the past.
Tracy EdwardsYou are all good
Donna Borovichgreat service and very attentive.
terry HobbyVery friendly
Jason RiggleEasy access
Richard Andrusick??
Merrill GivansEquipment was not ready for pickup when I arrived. U-Haul stated a 8:30am pickup online but the truck was not ready until close to 9:30. The interior of the cab of the truck had ants in it and something sticky on the center console.
Ramon ParkerWe are a local moving company, and we use them regularly. Very pleasant experience! Nice staff and very accommodating! Will be using again for sure.
donnie StephensEverything was done professionally
sandra cottonNext to a head shop, vapes and drugs. Did afternoon drop off so no human contact. Small lots, but hey if you're in a bind, a place to get a truck or trailer.
Nathan ReedThe associate that assists me was very helpful full and very pleasant and I thank you for all he did to help me out
Bobbie Coleman