The area was not clean nor was the truck at pick up. The company also accessed my CC several times after the card was returned Instead of a hold for 104,05 which should have contained the 61.46, there were 2 additional charges 61,46 for the use of the truck. I spoke to a customer service person who indicated it was impossible. I have been using Uhaul for over 40 years in various states and many in GA. I will not use this facility again if I use Uhaul for my needs. You need to inspect, poor customer service on the phone and the company.
Jacqueline Mackey
Customer Reviews for Taylors Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They charged me for cleaning fee for no reason 25$. , do not rent from here it’s scam
DHAVAL PATELThe process was very complicated to go through the online process.
Elvin GoreStill awaiting refund. And receipt never emailed as advised.
KAMISHA WOODFORDHe was AWESOME! Such an easy experience. I would definitely recommend!
Leslie Horne TomikGreat customer care. I was really happy with locations service.
CARLOS GRAHAMBe more professional to seniors because there's a lot that we don't understand.
Victoria PierceDon was very knowledgeable and clearly explained all the questions I had about the rental truck. A+ Service Thank you! KSR
Kenneth Rumseyvery helpful in every way
jimmy cannonNeed more car as 2 days in a row on the weekend it was only 1 person working the counter
VENITA MARIE MATHISFriendly. Timely.
VENITA MARIE MATHISTaylor’s was easy, helpful and on time!
Joshua Dunlapneeded a bigger truck
OPEY CRESSWELLI reserved a dolly. I checked the truck before leaving and saw there was no dolly. I asked the employee and he said that he hasn't had a dolly since before Thanksgiving and "they know that". They as in U-Haul. He said he took it off my reservation since it wasn't available. I wasn't NOT informed of this at any point. I had to discover it and question it at pick up. Also, the truck was free of any personal belongings, but not "clean" by any means.
Kristen BurnsGreat service
Edward AgeeThe gentleman does not hitch the auto transport to the vehicle so I had to go to 1700 Box road Columbus GA to get it connected which was a great above and beyond experience with Ryan Mobley.
KISHA FOYMr.Don was very helpful and kind! I'll go to him from now on!
LAURA KELLEYLe service à la clientèle était génial. Check in was easy as was checking out. Would certainly rent from this location again.
ROSEMARY ADDISONMr. Taylor was very personable. Easy to talk to and we talked about a lot of different things which added to the pleasant experience. I would highly recommend his services.
ARTHUR MOSSI have no trouble backing into the parking lot from the street with a trailer, but some might.
James GibsonFirst he had a sign on his desk that read any unattended children will be sold as slaves. Secondly he over charged my card twice. Then today 10/10/2020 charged it again for 44 dollars??? I got a email saying it was only 37 dollars. At this point I really would like my money back. And he makes uhaul look bad. I only rent from you guys. This was the worst experience ever. Sorry
lakeisha taylorI rented from this facility because they were supposed to be open during pickup. Not only were they not open when they were supposed to be we left three messages asking for assistance and NEVER received a call back. Your online checkout was having trouble pinging our location so it took 45 minutes to get our truck. And the wait time for the customer service line was over 20 minutes. We will never rent another truck from Uhaul again. It was one of the most stressful moves. And you guys called our additional contact person to ensure the truck was delivered back on time even though we returned it TWO HOURS EARLY.
Justin RumpsaDrove by 3 different U-Haul locations to reach drop off point
johnny blairthe truck was clean other than cigarette ashes on the floor..
Ferdinard CrawfordVery friendly and helpful. Will return to this location if ever needed.
Jeffrey CornuetNice man and very courteous.
Kimberly McReynoldsSo the one thing I thought was weird and a bit inconvenient was the gas in the vehicle was at half a tank forcing me to go fill up prior to leaving on my move. I've never rented a vehicle without it being full of fuel. Additionally we had a big move. The 26 foot truck while was a V10 had substantially less power than required to move efficiently and really there needs to be a diesel option.
Richard ValeBien
Mahbubur MilkyMr Taylor was very nice and helpful!
Tommy TanteMy only negative comment is that they do not participate in the month free storage with a one way trailer rental. We chose this storage location from the uhaul web site because of this offer.
Douglas Murphy | Expérience généraleThe drop off location does not participate in the free month rental for the storage unit. He did offer a free month if I paid for a month.
Douglas MurphyCall ahead. ....before you go. ......
LUIS ALMONTEDon't overcharge a customer when they are already dealing with a unexpected break down and have to pay to get there vehicle fixed
ADAM BUCKMANVery happy with service and equipment!
Bobby PilandExcellent service and very professional crew
andrew bolstadNot a safe area but we did not have any trouble and it was easy to get to but just not good area of town. We were promised a truck in Phenix City but this location was given to us on the morning of the pickup.
Grady SimmonsWe were able to pick up the trailer with out any issues. It was easy and conveniant.
Daniel AxcellI was very impressed with the 3 guys. They worked carefully and steadily. They were kind and respectful. My parents plan to use them in their upcoming move, just waiting for their house to sell.
CHERI CORSERclean trucks on the outside also.
Eddie OliverAs nice as the gentleman was at Taylors, I think that next time I will not use a 3rd party contractor and deal directly with a Uhaul center to avoid confusion on both ends with pick up and drop off.
Maxine HudsonEngine coolant caution light lighted so I had to purchase a bottle of coolant. Coolant reservoir level was low and should have been filled prior to renting the truck. Caused me time and worry.
james HartzellThe attending person was very nice.
Diane HardestyThe pickup location was 20 miles from the one booked on internet
Paul ZanbakaThanks for the great experience.
Alfonzo PassmoreMake no changes. I received and enjoyed excellent customer service!
JArthur GrubbsAwesome service!!!!!# He made my move sooooo easy! !!!
tezaree pennington