Customer Reviews for TB Automotive
(U-Haul Neighborhood Dealer)

Évaluation :

1

Trailer was frozen to the ground. Trailer was not swept out.

Évaluation :

1

Driver side wiper was busted, was handed the vehicle with 30 miles till empty and I had to return it with more gas than I was given. The day I picked it up, I got an email later that night saying my reservation was canceled. I was stuck on the phone with a UHaul agent that night trying to resolve the issue and he couldn't. He then suggested I unload the UHaul and return it at the location. The next morning I luckily got an email confirming the UHaul reservation. I also ordered 12 UHaul blankets and only received 6. Another ripoff.

Évaluation :

2

I have rented from this Hibbing location twice have yet to Have any onsite help.

Évaluation :

5

I will be renting again in a couple weeks! this location was smooth and seamless, great people!

Évaluation :

3

I feel someone should be actually at place of rental when open during pick up.

Évaluation :

3

Even though I arrived during business hours, no one was available when I arrived to assist me with the return of my trailer. This was surprising.

Évaluation :

1

This location did not know what they’re doing, could not answer questions, did not have the equipment ordered.

Évaluation :

2

My issues that arose with renting the truck are mostly not TB's fault, but rather Uhaul as a whole. We reserved a 20 ft truck with another more local location; and less than 1 hour later, I was notified that that truck would not be available, and we would have to go 35 miles in the opposite direction to pick up a 20 ft. So, we cancelled that reservation and called a local location, which only had a 15 ft truck available, so we bit the proverbial bullet and reserved a too-small of truck making us have to make 2 trips (doubling the mileage at $0,99 per mile) to get the job done on the day that we had already hired help for. Then, the day before pick up, I received another email changing the location again (this time only adding about 10 miles one-way). I truly didn't believe there was going to be a truck waiting for me when I arrived to pick up, Fortunately, there was, and it was clean and well maintained with lots of power. Further issues arose in that y"all have chosen to go completely electronic, and I left with a truck that I was responsible for and no contract in hand to know my responsibility. The emails with the contract info didn't come through for 2 1/2 hours, and the contract I received was in Spanish- yeah, I haven't learned that language. I also didn't get the 2 dozen moving blankets that I reserved because "it didn't populate into the invoice with all the changes". And finally, we spoke with the local location that we originally reserved the 15 ft truck with (again, because they didn't have a 20 ft avail) only to find out that they had a 20 ft and a 24 ft truck that was sitting at their location the morning we moved that he wasn't allowed by corporate to offer us as an alternate option! Are you f'ing kidding me??? YOUR company forced my hand to have to rack up more mileage with a too-small of truck when there were other options available?!? Y'all sure don't seem to be looking out for your customer's best interest and there was no attempt at making an already stressful ordeal less stressful- quite the opposite. Sooo,,, no, I will not recommend this location to anyone- because I will not recommend UHaul to anyone. In fact, I think I'll start a local campaign to boycott UHaul . Even in my rural area, we have other rental options, and we will be promoting them instead of you. Considering I'm a RN and also own a rental company and my husband has high standing in our community, I think we can make an impact on your business, and right now, that's what I'm thinking we'll do.

Évaluation :

1

When you do the 24/7 share app actually have people on support 24/7 I had so much trouble

Évaluation :

1

Listed as open on site but wasn't, lock box code was given, picked up, did not have dolly or packing I paid for. Then half way through the day Recieves an email my reservation was canacelled. My drop off location spent 30min on with support figuring out what happened so I could drop it back off.

Évaluation :

5

Very helpful and friendly. Quickly got me on my way.

Évaluation :

4

Things that don't make sense to me: I had to call for roadside assistance when a tire blew. Rather than send the auto shop I was returning the truck to, you sent a different service provider (yes he's set to do service work for uhaul) not a good way to take care of your business partners

Évaluation :

4

I didn’t understand the gas for returning the vehicle wish that would have been explained first time ever using!

Évaluation :

2

The facility was supposed to be open until Noon. No one showed. There were other customers waiting. We had to call Uhaul to get the code for the truck, otherwise we would have been very upset

Évaluation :

5

Ensure Moving Pads are obtainable from your Uhaul representatives for these franchise locations. I paid for moving pads I never received