Customer Reviews for Teds Automotive Ltd
(U-Haul Neighborhood Dealer)

Évaluation :

3

Drop off was fine.

Évaluation :

4

Non smoking vehicles. Clean inside and out. Maybe more options like power mirrors and windows. Drivers seat very uncomfortable.

Évaluation :

5

My return went great!😀

Évaluation :

3

The site and service was good but the tires on the trailer were bald. Fortunately we did not have rain or this could have caused safety issues.

Évaluation :

2

Hard to find no UHaul signs anywhere yard a mess not helpfull to unhook Drop it anywhere was the answer 🥴

Évaluation :

3

Outer rear tires were overdue for changing which makes them unsafe on snow and ice. This made for a sketchy trip as we had slippery road conditions. Safety should be your number one consideration.

Évaluation :

3

Two trailer tires were bald and should never have been sent out that way. We lost both tires on the trip!

Évaluation :

4

Very easy to deal with, very accommodating.

Évaluation :

5

We connected the taillights and all went well , found trailer easy to pull.

Évaluation :

5

keep the good service up!

Évaluation :

5

Tika is fantastic. Very helpful in my situation (drop off at a different location). Highly recommended great service.

Évaluation :

5

Maybe explaining the mileage a little more by by pointing out the KM vs Miles therefore no confusion.

Évaluation :

1

Worst company ever!!!! I can't believe the terrible service they provide. I was wrongfully charged for a "missing" item I never received!!!! Now I have to wait days for this locations manager to "review" something that shouldn't have happened in the first place the guy literally charged me on purpose!!! Basically said he would too. The unprofessional comments, texting, and language!!! I was told "I get bad service because of my swear" AFTER I was told to just put the truck on the road anywhere and hung up on and I asked to be spoken to with respect and as a customer!! The person I called to help was rude and careless. This company has really gone down hill I HIGHLY do NOT recommend!! Not to mention…. The place I picked up the truck told be basically he couldn't care less about Uhaul and the truck is trash… and good luck on my move. Like actually!!! I'm not kidding or making it up. I wish I was. I've moved with Uhaul trucks a few times and this is the absolute worst I have ever seen, nobody cares about their job at least not the people I came into contact with this time around.

Évaluation :

5

Two guys came out of the shop to flag me do it Hook me up to it check the lights and everything

Évaluation :

1

Information was not given if truck was bought back late. When you pull ul to the location theres a gate thats locked. Which also makes a customer think why park it on themain road as the driveway aint big.

Évaluation :

5

Ted's phoned. Assured that the equipment was there for pick up. Had all the paperwork ready and waiting. In and out in under 5 minutes. Super good service and friendly as well

Évaluation :

3

No dollies Truck scratched all over but owner of place tried his hardest with what uhaul gives

Évaluation :

3

I was told that the equipment I reserved would be there and then told the day before that the location didn't have the trailer I reserved. The nearest one was over 100 miles away which would have made it an extra 200 miles on to the truck I had rented. They were unwilling to keep their word on confirming my equipment and were unwilling to bring the trailer to my location as I had originally requested. All of this on the day before I was supposed to pick everything up. Nothing against the agent where I picked up the equipment. Absolutely no confidence in U-Haul!!! If there was competition that cost a bit more, I would use the competition in the future.

Évaluation :

1

U-haul was dirty, and had to clean and disinfect myself. Had to go way out of my way to go pick up, and drop off.

Évaluation :

5

The young lady there was very well versed in the uhaul system and was extremely friendly and helpful

Évaluation :

3

When i returned the truck next day, even earlier before drop off time. I met a staff who was helpful, took the keys but could not complete delivery paperwork as he is not the one in charge. I think this leaves room for disputes and issues subsequently. I had a very serious concern with the deduction of $1 944,22 from my credit card that was not supposed to be. This was after paying the normal fee of $172,2 for the distance between Cold lake and Lac-la-biche. This is a 149Km drive. I received a receipt claiming an extra 4 629,1 miles, and subsequent charge of $1 851,64 and $92,58 for GST tax, totaling 1944.22. The vehicle i rented is in Kilometers, not miles. This is very concerning and needs to be reviewed and deduction in error corrected. Needs to be looked out for in subsequent customer interactions too. U-haul is known to be very efficient and diligent, therefore business locations should also ensure this value is maintained and customers have confident in the transactions. I am pretty much concerned as to the issue, so i will choose to stay neutral on recommending the location at this time.

Évaluation :

5

All around very good experience