Évaluations des clients Texarkana Travel Stop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Texarkana Travel Stop

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William Y. le

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No one knew how to check in the trailer. This is a very poor representation of your company.

SARAH G. le

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Le client n'a pas laissé de commentaire.

THRESE C. le

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Le client n'a pas laissé de commentaire.

Frank S. le

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Not answering the 2 preceding questions either positive or negative. The vehicle I picked up had only been returned shortly before I picked it up and the establishment had no time to give it a proper cleaning Not their fault as I was in a rather hurry So the vehicle had the odor of smoke this does not bother me. So I said nothing.

Devin C. le

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There is no way to get a 6x12 trailer onto a vehicle without a jack. It took me an hour to get this trailer loaded. Getting it off the trailer was a little faster but only because I knew to bring a jack with me. Not exactly self service. :-(

Joe C. le

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Everything was quick and easy, just like I like it. Couldn't ask for more than that.

GARY A. le

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Le client n'a pas laissé de commentaire.

Dale W. le

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Very poor service as we were charged for more days than we asked for and were told we would get a refund if not used. Still trying after 3 weeks to get refund! The person did not know how to hook-up the trailer ( we did it ourself). Very disorganized and short of employees.

Christopher L. le

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Le client n'a pas laissé de commentaire.

joe C. le

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Was charged fraudulent $15 cleaning fee here They stole $15 out of my account

jim S. le

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This location is in a gas station/truck stop. Only the manager apparently is able to rent or check in Uhaul vehicles and trailers, and good luck catching him in the store. The workers are friendly and courteous, but cannot help you get the equipment you need. When I dropped off the trailer I ended up renting, as opposed to the truck I originally opted for, because the worker couldn't check in/out equipment, he had to take a picture to send to his manager, and I didn't get confirmation that the trailer was checked in until two days later, with extra charges, which I expected, as I dropped off late due to other factors (being a day behind due to a system change I mention below) and at a different location than originally planned, but I didn't expect it to be triple of what I originally paid. Because I was day behind (see below), I had to rearrange moving plans and trash disposal plans which caused delays. The following is a complaint against Uhaul, not Texarkana Travel Stop. I can NOT recommend using the Uhaul website or mobile app. I reserved a truck via the website, called my local Uhaul location to confirm I could pick the truck on a Sunday when he's closed, and was assured it is no problem with the key box and code through the app. When I opened the app to learn how to get the key, I was directed to pick up the truck 40 minutes away. The truck I wanted was on the lot at the local location, and the email confirmation stated the location I chose, but the Uhaul system decided I needed to rearrange my entire day and all the help I had coming over to load so that I could waste 2 hours to go get a truck. When I arrived at the new location, I was told the manager had left and I couldn't get the truck, or a trailer because only the manager can do that. So I wasted an entire day not being able to get what I needed done because the system changed my order. Overall, I know I won't use the online portion of Uhaul anymore, and I'm not sure I'll use Uhaul again after this experience.

Darren R. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

JASON C. le

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Not the location I requested, No notification I would need to pickup at alternate location. While I was treated nicely, the alternate location was very slow, no assistance connecting the trailer, or verifying lights or proper hook up. Fortunately I pull frequently and this was not an issue, but it might be for someone inexperienced. This location is little more than a convenience store. Nothing inside to indicate Uhaul association, just a few trailers in the back.

todd S. le

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Le client n'a pas laissé de commentaire.

christopher O. le

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Le client n'a pas laissé de commentaire.

Kassindra B. le

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Le client n'a pas laissé de commentaire.

Jarrett T. le

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The cashier, Tony, was extremely helpful and friendly. We experienced a problem with our reservation and he tried to do everything in his power to fix the issue. After about a hour of different attempt at getting us into the truck, we call customer service and spoke with Amaryllis, she informed us that the computer system was down and everyone was have the same issues. Amaryllis was very professional and was able to complete our rental. She also approved an additional 20 miles for the inconvenience of having waited approximately 1 hour 15 minutes after our pick up time before receiving our truck. I would still recommend this location however because of the customer service that we received.

Kim M. le

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Le client n'a pas laissé de commentaire.

florence O. le

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Le client n'a pas laissé de commentaire.