Customer Reviews for Texas City Self Storage
(Concessionnaire U-Haul dans le voisinage)

55 évaluations

2424 Texas Ave   Texas City, TX 77590

(409) 359-4813

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(409) 359-4813

2424 Texas Ave
Texas City, TX 77590

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY L. 
Évaluation :
5

Ali was great and very helpful. Would definitely use again.

TIMOTHY S. 
Évaluation :
5

Super friendly staff but I did find lots of rat droppings in my things. It is outdoor storage so maybe that's to be expected.

christy r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC G. 
Évaluation :
5

Our rental representative was very polite and courteous. He explained everything to us and gave clear instructions on everything. Definitely A+ experience. Well done.

CURT V. 
Évaluation :
5

The uhaul manager was super friendly and knowledgeable

JASON C. 
Évaluation :
2

This location lacks the supplies that most locations have.

AARON H. 
Évaluation :
5

I was denied access to my unit due to on-site tenant blocking the aisle with vehicle. When asking to move the vehicle, was told to walk to my unit. This happened many times over the last 4-5 years. Was told by management to just move out. Compounding the problem recently, as the addition of U-Haul equipment also denied access to many customers.

JENSEN A.  |  Expérience générale 
Évaluation :
3

I arrived to drop off the truck and gates where locked. I called 4 times and no one answered. He finally came out and looked like I was bothering him.

Sharon E. 
Évaluation :
2

The facility and vehicle were ok, but if you need to drop the vehicle back off after their office closes, you can't. There is no drop box for the key and the one guy working there doesn't tell you this.

Eileen M. 
Évaluation :
1

Lot is small and hard to get around in. Then I was called the morning after I rented it for two days with him saying I was supposed to bring the trailer back. On top of it all, my bill should have been 54 but I got charged 104,45 and then again 104,44 so no I would not recommend this to my friends. I wouldn't recommend this to my enemy. The owner is an old rude man that gets pissy if you don't want insurance because you have your own insurance. It was the worst experience I have ever had with U-Haul and I have used them a lot.

ANGELA H. 
Évaluation :
5

The kind gentleman who manages the Texas City Self Storage site provided excellent customer experience. Merci.

WARREN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY O. 
Évaluation :
1

The truck was filthy and did not run properly

Janique A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUERGEN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan V. 
Évaluation :
2

My only problem is renting a 6 x 12 heavy trailer with no trailer Jack and nobody really did help you lift it onto your hitch. U-Haul should consider the liability of back injuries to the customers. I have a past back injury and items like that it's not helpful to it. There is no way to hook or unhook the heavy tongue trailer without lifting it clear from the ground.

JENNIFER S. 
Évaluation :
5

Super nice older gentleman and a fellow Navy vet. Very personable. Wouldn't change a thing. A+

Edward R. 
Évaluation :
5

S.O.

RANDELL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DIANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS S. 
Évaluation :
5

Provide a portable lift so attendant doesn't have to lift heavy trailer hitch on to truck hitch by hand.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david G. 
Évaluation :
5

Great service, very friendly and helpful.

Giosue M. 
Évaluation :
2

Don't rent equipment with bad tires! We pointed out that 1 tire had a nail in it, one tire had a bent rim & another 1 was slick (no tread left on it) and the guy said oh it'll be ok. It was our stupidity to take it like that but we were in a bind. Needless to say we didn't make it far before having a blow out. Waited on the side of the freeway with vehicles & 18 wheelers going 70-75 mph. Very dangerous!! I am not happy about this at all!

LISA J. 
Évaluation :
5

Excellent customer service!

Jacqueline C. 
Évaluation :
3

Did not go into the building it was Sunday and it was closed

SALLY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

corey H. 
Évaluation :
1

The lights on the trailer did not work . I pull a boat all the time furring the summer and my lights on the truck are wired right and work fine on my trailer. The guy didn't even offer to help me hook up. And the lot is so small I couldn't even make it through some sections . This lot shouldn't have any trailers. It is a storage building business. And should stay that way.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEVON L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaymee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROYCE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL M. 
Évaluation :
5

The rep was a super nice guy and very helpful.

JACKIE J. 
Évaluation :
5

Super easy to drop off

Donovan W. 
Évaluation :
5

Drop off was super easy and totally painless. Plenty of room between storage units to swing the trailer right where they wanted it.

BRIANDANIEL I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEAL G. 
Évaluation :
2

I arrived there around 10 and already I knew I was going to have a hard time there. the office was small and there was a customer there already ahead of me. As I entered the office, I was greeted nicely by the lady who was assisting the customer. I then was greeted by an older man who enters this small office and ask "how may I help you?" I responded to him telling him that I was there to pick up a Dolley. He responds somewhat rudely that I was gonna have to wait since there's an customer in front of me. It didnt bother me but don't ask how can I help you only to tell me what I already know. I think the most annoying thing about being there was the lady and older man was bickering at each other, the lady either does not know what she is doing and needs computer training, or the man who constantly on top of her telling her what to do, only to agitate her all the more. So I go outside to not witness or hear their conversations. The man then comes out and says let's hook the Dolley up already and I was willing, but after hooking it up, we tested the lights and the right turn signal light on the Dolley was not operational, and I was given the excuse that it must be my truck. Not feeling comfortable with it. I requested to have a full trailer instead. This time the man was not there to assist me but after minutes of hooking it up and getting it out of the tight space it was parked in, I. had another 30 minutes to wait just to get processed because the customer who was there in the beginning was still there. one hour and thirty minutes later after arriving there, I was finally able to sit down and go through the paper work. Being frustrated, and annoyed but trying to be patient, I just wanted my paper work signed and head my way. I received my paper work but no receipt, I was told it would be emailed to me but nothing till today. I did see the charge on my account for the amount of 157,3 of which I was told it would only be around 120.00. And since I don't have the copy of receipt, I don't know how it came to 157.30. Having to wait almost 2 hours for a Dolley that was not working properly only to get a full trailer to feel safer and pay 157,3 is somewhat silly. I would not come back to this place and if I have to move my sone from AnM Galveston in his graduation year next year, I would try to avoid this place as much as possible. The man and lady were nice, but their service was very unprofessional.

AGUSTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benjamin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mathew C. 
Évaluation :
1

I arrived at 550pm and personnel didn't want to accept the trailer. I had to unhook it and park it myself. Personnel locked me inside storage gate and gave me shit about being on property after 6pm. Three days later, the trailer remained not checked in. Management of storage called me and basically called me a liar.

ROBERT B. 
Évaluation :
1

Vehicle was dirty, agent was extremely slow and unknowledgeable, and although we ordered two dozen blankets none were available.

Robert S. 
Évaluation :
2

Was quoted 58,25 $ but was charged 133,25 $ so was overcharged big time

Cheryl C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamarques S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
1

The police showed up at my house two days later looking for the “stolen” truck trailer I RENTED.

Brett S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RILEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave S. 
Non les évaluations ont été soumises pour cet établissement.

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