Le client n'a pas laissé de commentaire.
Mandy Valdez
Customer Reviews for Texas City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
This Guy should NOT be running a uhaul storage location. He is unkempt, uncouth and exhibits a lack of understanding!!
Ashia RingoAli was friendly and professional. Renting was quick and easy. I will definitely recommend.
brandy mendozaTruck was dirty inside, did not have a full tank of gas. I had to clean it out. Only drove it 15miles and was told at pick up to drop off with a full tank of gas, I had to put in 5 gallons of gas when I only drove 15miles and when I returned it I told them and they said o ok well ur good people thanks. Also I turned it in 40mins before my drop off time then I got 3 calls and a text by 5pm saying that I need to return the truck I'm past my time, told the man twice I already dropped off to him he was confused who he was calling due to no internet. Worst service I have ever had with u haul. Will not ever use this place again.
Alyssa MunsonAgent made the return fast and easy.
Wayne SolesManager of the establishment tried to pull a fast one over on me and my wife to try and get more money out of us by changing our contract without discussing it with us. We payed for a 24 hour use and the establishment changed it so I would be at work at the time he scheduled it to be returned knowing I would not be able to make it.
Joshua DaySo helpful and respectful. I will definitely rent again. Merci.
casandra littleAli was very polite and helpful to me while going over the website to book the truck. If in Texas city I highly recommend talking to him.
JOHN LONGNothing. It was great.
JOHN KANEManager or like he would call him self the BOSS was EXTREMELY RUDE ! charge me for an extra day when I delivered the Uhaul on time and once I called him to ask him about the charge he hangs up the phone on me. I Definitely DO NOT RECOMMEND this location it gives the Uhaul a bad representation. Honestly he should be fire and they should hire someone more professional and responsible.
Devontae DobsonTruck was dirty inside There was little less than half a tank of gas when I picked up I filled it to half a tank when I returned and I was charged for 6 gallons wtf
Manuel GarzaThe gentleman was very nice and cordial. Very respectful!!
Janie CarltonMr. ALI went above and beyond with assisting me in the return of the truck , I appreciate his patience and understanding during the chaos of my recent move . Great guy and excellent customer service! Merci
Jamie JohnsonThe property manager MR. ALI was a very very good manager. I really appreciated the way he handled things he's a very nice man. If I ever need another manager I would come back and seehim.
Walter Jones | Expérience généraleThis facility was horrible the rats destroyed our things and there was poop everywhere! All of our things had been eating through we could barely salvage anything .
Alesia Dennis | Expérience généraleThe guy was nice. i was extremely late and they did not rent out my truck.
Melanie Wright-SmithI believe this is where I picked up the transport. The transport was located in a lot that was not big enough to allow the truck to get easily in and out of the lot.
DAVID PHILIPSONAll was great. Jesse great! Only I took storage out Oct. In Nov I was charged another 45.00. Jesse suppose to fix that
Sammy Mclauchlin | Expérience généraleInside of cab had soda or something spilled in it. Back of truck was never cleaned out from the previous rental. Truck needs to be serviced. The fan belt was screaming when you got to about 55 to 65 mph. One of the reverse lights was out.
ROBERT MCDONALDTexas City Storage was awesome! Ali was helpful beyond all my expectations!
Tiffany DuggerMr. Ali is always very helpful
Jeffrey JohnsonThi location'svc was good. The call center was TERRIBLE! Innacurate and not knowledgeable.
Delbert RiceOwner? Man working was extremely rude and doesn't know how to talk to people. Blamed us for leaving the truck there overnight when he clearly saw my husband pull the truck up in the morning. Very disrespectful to both myself and my husband and we will never use this location again.
Jamie AddlemanI was guaranteed a truck at 7pm. The place called and said under no circumstances could I pick up my truck at 7pm even though I was supposed to be able to use my cell phone to pick it up. I had to take off of work and rush to the place because he said I must get there before 5:30 or the gate locks. Why was I offered a 7pm pick-up? I would've gone to another place if I couldn't pick it up then. I shouldn't have to beg to leave work. When I got there the guy was weird and kind of rude. Not a great feeling there. Truck was dirty and he didn't offer a walk over or anything like we usually get.
Jessica SurmanMake sure truck is well kept.
pete huertaI moved out of unit #262 in late June! I was billed $70 for July. Thank God my account was overdrawn in August. I got a notification that it was submitted for payment on August 18. Did not get July's $ back. Will never use this site again. TERRIBLE!!!!!
Lawrence Howdyshell | Expérience généraleThe trailer had a lock on it. The employee failed to check to see if the trailer was ready for use. Had to use a hammer to try and get the lock open. All this caused a delay on my plans. Please check if there's a lock on the trailer for the next customer.
Jonathan RamirezThe guy is a crook!!! He didn't check in my trailer when I turned it in. Once I brought it to his attention that he actually helped me unhook the trailer, he said he would talk to corporate for a refund. Meanwhile a month later no refund. Also a cramped office the size of a closet, no where to park the trailers, cramped area for navigation of trailer, he actually had to ask cars to move.
James JobeExcellent service
ALLAN RASMUSSENThe manager was great
millie brooksI had issues with a car dolly issued to me. I called to inform the manager with a timeframe of delivering the equipment. When I didn't make the timeline, the manager called me to check if I was ok. I really appreciate that he reached out to first find out if I was ok.
Olivia ColemanI really appreciate Mr. A he was very kind and sweet. I will be back when I need a spot.
Dana Hardeman | Expérience généraleFront desk was excellent, very kind and professional. Signage to indicate where the office is would be helpful.
Izabelle CuthbertsonHe was very kind and I will definitely use him again! Great partner
Christy KalogerasThere was nothing that I can think of. When you get great service and everything is exactly like you need it to be, there is not much more that you can expect. Great experience.
billy williamsAli was ver kind and professional. He was very accommodating and seemed to genuinely care about my business. Excellent customer service!
Aaron SoderbergStill waiting on my deposit
THOMAS/karen CHAPMAN | Expérience généraleI hate to give the rating I did, because I do not blame the location for my problem, but the dispatcher. Got to site, hooked up and the lights on the right side did not work. The owner called whomever is responsible for service (because he had called the day before and they said it had been repaired). They told the owner to replace the wire to/from the trailer to truck, which he did, and that still did not make the lights work. So, he called again and they told me I had to drive to Galveston to get another trailer. I was not happy about having to go to another location, but was told if I wanted a trailer, I had to go to Galveston or to Baytown. The dispatcher said Galveston already had the trailer ready for me and I just needed to drive there and get it. So I went, and the location had no idea who I was or why I was there. My contract was not even in their system. After waiting for over half and hour, someone finally called and said I was an emergency situation and to hook me up and let me go. After a few more minutes, I was hooked up and on the road. I do not blame either location for the 3 hour ordeal I endured to get the trailer, but I am very upset with the dispatcher and traffic and think that they should be better trained in customer service.
Fran SteeleStaff were helpful in getting hitched up - process was pretty easy and expeditious. Only small complaint was the trailer was pretty dirty on the outside - inside was okay. Road grime on hitch components and even back door was pretty bad and required hand washing after touching any external trailer surface. Not too surprising, but could do external wash occasionally to improve this aspect.
Michael FosterAli was great and very helpful. Would definitely use again.
TIMOTHY SEXTONSuper friendly staff but I did find lots of rat droppings in my things. It is outdoor storage so maybe that's to be expected.
christy rivera | Expérience généraleOur rental representative was very polite and courteous. He explained everything to us and gave clear instructions on everything. Definitely A+ experience. Well done.
CURT VICKThe uhaul manager was super friendly and knowledgeable
JASON CHEATHAMThis location lacks the supplies that most locations have.
AARON HOBBSI was denied access to my unit due to on-site tenant blocking the aisle with vehicle. When asking to move the vehicle, was told to walk to my unit. This happened many times over the last 4-5 years. Was told by management to just move out. Compounding the problem recently, as the addition of U-Haul equipment also denied access to many customers.
JENSEN ALICE | Expérience généraleI arrived to drop off the truck and gates where locked. I called 4 times and no one answered. He finally came out and looked like I was bothering him.
Sharon EliasThe facility and vehicle were ok, but if you need to drop the vehicle back off after their office closes, you can't. There is no drop box for the key and the one guy working there doesn't tell you this.
Eileen MartinLot is small and hard to get around in. Then I was called the morning after I rented it for two days with him saying I was supposed to bring the trailer back. On top of it all, my bill should have been 54 but I got charged 104,45 and then again 104,44 so no I would not recommend this to my friends. I wouldn't recommend this to my enemy. The owner is an old rude man that gets pissy if you don't want insurance because you have your own insurance. It was the worst experience I have ever had with U-Haul and I have used them a lot.
ANGELA HUGHESThe kind gentleman who manages the Texas City Self Storage site provided excellent customer experience. Merci.
WARREN KOPECKYThe truck was filthy and did not run properly
Janique ArchieMy only problem is renting a 6 x 12 heavy trailer with no trailer Jack and nobody really did help you lift it onto your hitch. U-Haul should consider the liability of back injuries to the customers. I have a past back injury and items like that it's not helpful to it. There is no way to hook or unhook the heavy tongue trailer without lifting it clear from the ground.
JENNIFER SPIVEYSuper nice older gentleman and a fellow Navy vet. Very personable. Wouldn't change a thing. A+
Edward RhodesS.O.
RANDELL BERRYProvide a portable lift so attendant doesn’t have to lift heavy trailer hitch on to truck hitch by hand.
PATRICK MCKONEGreat service, very friendly and helpful.
Giosue MartiniDon't rent equipment with bad tires! We pointed out that 1 tire had a nail in it, one tire had a bent rim & another 1 was slick (no tread left on it) and the guy said oh it'll be ok. It was our stupidity to take it like that but we were in a bind. Needless to say we didn't make it far before having a blow out. Waited on the side of the freeway with vehicles & 18 wheelers going 70-75 mph. Very dangerous!! I am not happy about this at all!
LISA JOHNSONExcellent customer service!
Jacqueline CrouseDid not go into the building it was Sunday and it was closed
SALLY FLORESThe lights on the trailer did not work . I pull a boat all the time furring the summer and my lights on the truck are wired right and work fine on my trailer. The guy didn't even offer to help me hook up. And the lot is so small I couldn't even make it through some sections . This lot shouldn't have any trailers. It is a storage building business. And should stay that way.
Paul Donaldson