Le client n'a pas laissé de commentaire.
Dan N.
Customer Reviews for Texas Secured Storages LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fast and clean service and the tank was full of gas â›½ï¸ thank you 😊
Flor C.Member was late for his shift When I made the reservation, I asked about a trailer. He said he could set it up for me. When it came time to get my car on the trailer, he said, "I'm not certified, but I've seen people do it." I made it a few miles down the road before I almost lost my car off the back (one tire strap remaining and was loose; ratchet straps installed incorrectly). I had to have a coworker come help me get my car secured. I drove 1000 miles very paranoid.
Emily F.Unknown to the rental agent. The truck had steering problems which occurred on the highway. It had a lot of play in the steering, which wasn't noticeable at low speed, but very noticeable out on the open highway. I would recommend that truck be seriously inspected so it doesn't fail and cause an accident
Sonny P.I drop off the dolly next day and they didn t follow up and now they're trying to charge me 154 dlls for late fees
Arthuro S.Everything was fine.
Juan C.The location should open at 9:00 am,that's why I did the the reservation at 9:00am and they opened till 9:45am.
Rodolfo F.The first place I had selected was not open on 12/31/22 and UHAUL never contacted me to let me know this information like the messaging I received stated that it would. I called this location three times to confirm the reservation with no answer to the phone and a voice mail box that was full so I couldn't leave a message. The location was 2444 Veterans Blvd, Del Rio, TX 78840. I called on the day I was to pick up my equipment and again no answer to the call. I arrived at the destination and it was closed. I tried to use the uhaul help line but was on hold for 20 minutes so i used that time to drive to a new location in Del Rio and found the above member, who helped me get the equipment I needed and on my way. The person was very helpful and mentioned that the problem I had with the first location was common among their customers because they all stated the same problem. The place was never open and they could not complete their rental there. I was disappointed to hear this and also disappointed to hear that the previous location would get a commission just for the reservation. This is not good business for uhaul if this is true and a waste of money and a scam on the part of that business. The equipment was old and worn but not the fault of the business on that side. The equipment i rented was an enclosed trailer and it looked as though tree limbs and wet muddy grass had been hauled in it, which left dried mud on the door and ceiling. It was not overly dirty but I did some addition cleaning before loading my belonging into the trailer.
Marley C.Well for starters someone can actually be at the office when I have a reservation to pick up a uhaul. Instead of me waiting for over an hour.
Brent D.I was charged for fuel when they guy who told me to leave the vehicle said it was okay being at half. He said I would receive a receipt but didn't tell me I would be charged.
Isiah W.Amazing service and kindness by Raul. Thank you for all the help and patience!
Matthew M.The location where I dropped off the trailer, the gentleman was very helpful in trying to resolve my previously mentioned complaint. Unfortunately due to the mistake at the other location, there was nothing he could do.
Robert C.Every time I go it takes 30mins or more to get in and out.
Maria R.U-Haul was closed at time of return
JOHN B.Nit Applicable, keep doing what You do best!
Alexander S.I would like to compliment both of the young women in Tacoma and Del Rio. They were professional and helpful. Unlike the reservation process which is obviously faulty.
Kurt A.Website sucks!
Richard H.Raul was very friendly and helpful.
LEONEL J.How about have the rented equipment at location picked and available not 50 miles in a different direction. Had to drive an extra 100 miles to get car hauler that was supposed to be in eagle pass tx not del rio
Ray P.Very happy with the individuals who rented me the U-Haul. It was clean and I had no issues with the equipment.
JAMES C.Buen servicio y asistencia durante el camino
Jose R.The location is a little difficult to see and get to because of the car wash. I may try the other location next time.
STEPHEN T.Very nice feel to the place with nice & friendly service.
robert L.Train your petsonal
Victor L.No one was there to receive the trailer and there were no signs posted to tell you where to drop it. I made a point to get there during business hours.
ROMEY P.Very easy and prompt. Went as soon as they opened and my vehicle was ready!
Rodolfo B.The location lacks adequate signage and there is some confusion due to the other business endeavors on the premises. Check-in was easy but the person in the office could be more specific with instructions or directions.
Marvin W.Great Service
ISMAEL J.Great service, they unhooked the trailer for us. We had no issues. Fast, friendly service.
PATRICIA F.Rental was great.. Thank You
WENDELL P.Hard to fine behind car wash. Need more signage
Phillip R.Use a blower to clean the equipment of debris
Isidro H.First off, I was scheduled to pick up at 9am, wasn't able to get the trailer till the afternoon. Every time i would call, no one ever answered. Even upon returning, I called multiple times, no answer. I'm just lucky I didn't have any problems with the equipment, because I wouldn't have been able to get in contact with them. I love Uhaul, but will never do business with this location ever again
Thomas W.Person at two brothers where I was supposed to drop off wouldn't accept my trailer because his lot was too full. I went to Texas storage and the woman was very nice and helpful, if using uhaul in del rio I recommend Texas Storage .
Gregory S.Open on time!
Michael G.Was charged even though I couldn't put the mileage because the employee made a mistake and put the wrong mileage in. Was charged an extra day. Tried getting that money back but nothing. Ridiculous
ALEXANDRA A.Excellent service.
David G.Close later in the weekend because some work the weekends also but everything else is excellent.
Angel F.In the future, it be appreciated when customers arrived that the vehicles be fueled & cleaned prior to rental. However, rental experience was good.
Enrique S.There was no ramp for me to put my refrigerator onto the uhaul. Other then that it was good
SUMMER H.Merci
JOSE G.Check engine light was on.
DAVID H.The mobile check in needs lots of work. While I initially thought that would allow for the most streamlined experience, I quickly realized I was mistaken. I'm grateful that my pickup time coincided with open hours otherwise I would not have been able to pickup and secure my reservation. Even with assistance from an employee we couldn't figure out the issue and had to cancel and resubmit a new reservation in order to get me on my way. A 5 minute process turned into 45 mins. Ridiculous!!
Christina W.Give the consumer a brochure or a proper breakdown of what they are purchasing. And make sure everything that is ordered is available in the uhaul.
Earle H.I returned the uhaul on time and they never showed it in the system as returned. Therefore I was being charged overdue fees and causing lack of money in my bank account and still have not been refunded. Really screwed me over.
Drew F.Have a better rep who is familiar with good customer service. This rep ws so rude & b4 I cld explain the situation, kpt interrupting & made me feel he ws nt interested, creating an unnecessary issue. Ano customer there who overheard everything ws more help than he ws. Being from out of town I will never visit that location again.
mary ann P.The agent was polite and cheerful
Linus N.Everything was ready to go. Did paperwork quickly and professionally.
Hulen L.Very unprepared, unprofessional, no follow up to promise made "when the girl comes in she will take care of your contract". They never closed my contract and marked my rental had been received by them. I received a notice for a late/missing return after I delivered the trailer 23 hours before my return date. I had to call u-haul to ensure the trailer was marked as received.
Ceasar B.Texas Secured Storage provided excellent service as well. I was able to get a storage unit at this location and a free 30 day car wash! Loved it!
Liliana F.