Customer Reviews for That Storage Place Inc
(U-Haul Neighborhood Dealer)

603 évaluations

1492 Woodcreek Bend Ln   Katy, TX 77494

(281) 395-4339

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 4/12/2024: Fermé
  • 4/13/2024: Fermé
  • 4/27/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(281) 395-4339

1492 Woodcreek Bend Ln
Katy, TX 77494

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 4/12/2024: Fermé
  • 4/13/2024: Fermé
  • 4/27/2024: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

todd c 
Évaluation :
5

My experience was very positive. The owner/operator went above and beyond to make sure the equipment was ready and in great condition, and that my pickup and drop-off was very efficient and without bumps. My next move, I will drive 15 extra miles to this location, passing 5 others, to rent from That Storage Place in Katy again.

Lance M 
Évaluation :
5

The location was great! The cost of the insurance was rather disappointing. The price of the trailer was good and then the insurance was a kick to the groin. That is Uhaul's problem, not this location's problem. The owner of this location was awesome and super helpful.

John J 
Évaluation :
5

Excellent office and the gentleman at the office was friendly.

Sita R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave G 
Évaluation :
5

Uhaul is kickin butt....from installing hitch to out of state trailer rentals everyone and everything has been awesome!!

todd c 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marine L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorelei B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
5

My problem was that uhaul mobile app kept timing out. I used the uhaul website and it worked immediately.

Yuri V 
Évaluation :
5

Very friendly and helpful.

Ronald G 
Évaluation :
5

Great location. Quick in and out. Clean truck. Clean building. Excellent owner.

Patrick M 
Évaluation :
5

Super friendly and amazing customer service at the desk/location.

Zakaria H 
Évaluation :
5

This was the best experience I've ever had with UHaul. The owner was thorough, efficient and appreciated my business. I would highly recommend him to others!

Melissa C 
Évaluation :
2

The instructions to drop off were unclear. I sure where to upload pics or confirm the drop off. Left the keys in the drop box and never heard from anyone.

Marlea W 
Évaluation :
5

The owner of this shop is SO accommodating, helpful, and polite. He truly made a long trip easy. He helped so much with my car and the tow dolly and the truck in general. He was very calm and supportive.

brianna u 
Évaluation :
5

A very pleasant experience!

Rick R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zavyion H 
Évaluation :
5

The team member was very clear and helpful. Had a great experience.

Gary E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolly V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B 
Évaluation :
1

When I arrived at the original pick up location, I was informed that I couldn't perform a mobile check in and the keys should the handled to me on hands. 2 weeks ago I had no problem in performing a mobile check in. I was sent then to a location 20min from there. Arriving in this new location, no locker password was informed to me. After 1h, I obtained the password but the locker didn't open. I was informed by the call center that the locker needed to be shaken since they are usually in poor conditions. After finally opening the box and getting the truck keys, I couldn't find the truck. After another 30min I was informed that the truck was in a different location than the keys, and after getting the keys, I should've driven to the other location. Due to this 2h delay, I needed to perform that move without daylight. Definitely my first very very bad experience with U-Haul.

Marcos L 
Évaluation :
5

John is the BEST Highly recommend

Lorelei B 
Évaluation :
5

The u-haul app is so bad and it crashes or does not refresh on iphone13. The photos uploaded are not recognized wel

RAMA K 
Évaluation :
5

John was very nice and professional. Great experience renting from That Storage Place.

Frank D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio D 
Évaluation :
5

Excellent

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quoc T 
Évaluation :
5

Very helpful and very well ran

Miles o 
Évaluation :
5

The gentleman was over the top nice. Very helpful.

Patricia M 
Évaluation :
5

Perfect

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S 
Évaluation :
5

Assistance was very helpful and kind.

Todd R 
Évaluation :
5

Owner was very helpful. Process was easy and return after hours required minimal effort. The truck was clean and in great working order.

Matthew B 
Évaluation :
5

Very good guy, very kind

Nor D 
Évaluation :
5

Everything was good . Thank you very much.

Laura C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad A 
Évaluation :
5

Add usb chargers to vehicles.

Mark L 
Évaluation :
2

Customer service was poor, non-welcoming.

Divyendra N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B 
Évaluation :
5

make all the uhaul locations and customer service just like the one that I rented from. Honestly i lost my faith in Uhaul already due to the location on grand parkayway north in katy tx. My faith has been restored a little. That locaction was great.

Christine M 
Évaluation :
5

Very nice. Very helpful. Patient. Knowledgeable. Good experience.

Margaret M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund B 
Évaluation :
5

Only issue was that one tire was low on pressure and had to be filled.

Robert C 
Évaluation :
5

It was all great! Very good customer service and easy instructions to return

Carlos A 
Évaluation :
5

Amazing service

Brandon J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yunqing S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fabio M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DonaldBarry P 
Évaluation :
5

Rien

Jim S 
Évaluation :
3

Hello Team, My name is Bryan Waruhiu and I had rented a 10' Van yesterday for moving purposes. I wanted to tell that I was really unhappy with the service because I was provided with an old truck with a old and messed up cable pulley ball. When I was done loading up all my stuff and was about to take off to my new home location, I was unable to close the trunk and had to call in for Uhaul assistance. The service took about 3/4 hours and the mechanic told me that I still had to watch out when I was driving because it wasn't fully fixed because it needed a new cable pulley ball. I had to stop a couple of times on the highway because the trunk kept opening up a couple times and this is very unacceptable. I been a customer for many years with uhaul and this is very disappointing for me having to deal with this because I was supposed to be done with everything by 6/7PM and didn't finished until 11PM/12AM last night. As a loyal customer I hope I can get a refund or something for this dissatisfaction service.

Bryan W 
Évaluation :
5

My equipment was there, ready to go, and the person who assisted me was wonderful and nice. My last few Uhaul experiences have been terrible BUT this one went exactly as it should. The last two times I rented from Uhaul the equipment was not there and the people were rude. This is a FANTASIC location- kind of a mom and pop feel at a local storage and personal service. I HIGHLY recommend them and will use them when I have a need again. It was a breathe of fresh air experience! THANK YOU for restoring my faith in Uhaul. : )

Karen T 
Évaluation :
5

Nothing great service

Alvis P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom N 
Évaluation :
3

The app sucks- you need wireless at the location - else relying on poor cellular connection. Plus I entered all data ahead of time - but had to reenter once I did the pick up - this took way way way too much time. I was there during business hrs - however the office was closed due to renovations. ?? (truck was fine..)

john y 
Évaluation :
5

Fast, clean, efficient... all good here. Personnel amical.

Mark E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chung x 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBROSIA U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radell D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radell D 
Évaluation :
4

The only reason I rated above average and not excellent is that parking was a little tight to get into with my after hours return. Location, equipment condition, checkout and return procedures were great. Very clean and everything worked perfectly.

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN S 
Évaluation :
5

Everything is just fine!

DOUGLAS F 
Évaluation :
5

John went above and beyond to accommodate

leslie k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul F 
Évaluation :
5

You were awesome

TIFFANY B 
Évaluation :
5

Online access to obtain vehicle was easy and painless. I accidentally left a garage door opener in truck and was appreciative that someone noticed and called me.

Pamela R 
Évaluation :
5

This has got to be the best experience I've ever had with Uhaul! John provided excellent customer service.

CHARIS C 
Évaluation :
5

Fantastic service and support

ERIC F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice K 
Évaluation :
5

This owner also noted the tires and said he would replace them with new tires. Good business.

james s 
Évaluation :
5

Almost new truck Excellent ac

Tom B 
Évaluation :
5

John is the best! All my items are in the exact same condition. I appreciate his kindness and professionalism.

JANICE B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rupen S 
Évaluation :
5

Completely satisfied

LUZ C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBY B 
Évaluation :
5

Very friendly representative and had everything ready at pickup time. Explained everything clearly.

Anas S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANA R 
Évaluation :
5

Owner was extremely accommodating and went out of his way to work with us to make our move successful. I would highly recommend this facility!!

LINDA H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cemlla V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILL A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith D 
Évaluation :
5

Owner John ! Was supper nice person he talks with me like he known me for years, upmost respect while other storage units were jacking up prices doing the pandemic not him always a humble guy so I know when I need a units he will be my number one pick.

Brenda H  |  Expérience générale 
Évaluation :
5

John is very friendly and helpful in setting up the storage unit. The facility is very clean and well maintained. Plenty of lighting and security. I would absolutely use this facility again and recommend it to others.

TED N  |  Expérience générale 
Évaluation :
5

We had a great experience storing remaining furniture there after an Estate sale. The site is secure and the units are impeccably maintained. We have always had a very positive experience renting UHaul trucks there, as well. Can't ask for better customer service! Fortement recommandé!

Paul L  |  Expérience générale 
Évaluation :
5

Working with John at That Storage Place was a great experience! His facilities were perfect for our needs and he was very accommodating. We had confidence that our belongings were stored safely for the year they were there. John communicated with us regularly as we managed our account from abroad. So glad we made the choice to use this business!

ERIN D  |  Expérience générale 
Évaluation :
5

Wonderful experience! I would highly recommend.

GINA V  |  Expérience générale 
Évaluation :
5

Great place to leave your "stuff" at. Owner/Manger John is always helpful and accommodating. I would definitely come back here if required.

ANDREW A  |  Expérience générale 
Évaluation :
5

Absolutely the best experience I've had. Everything went smoothly and was very clean.

HEATHER C  |  Réservation 
Évaluation :
5

Excellent service. 100 %. Satisfied. Congrats

luis m  |  Réservation 
Évaluation :
4

Everything was lovely!!

Sonia V  |  Réservation 
Évaluation :
5

Office is on vacation

Herman F  |  Réservation 
Évaluation :
5

We had a great experience and will return when we need a storage facility again.

MARK C  |  Expérience générale 
Évaluation :
5

John is amazing - he's highly supportive of the surrounding community and the facility is spotless!

BETHANY M  |  Expérience générale 
Évaluation :
5

Extraordinary facility. Trucks are perfect. The owner is great guy. 100 % recommended.

IVAN A  |  Expérience générale 
Évaluation :
5

Will never rent anywhere besides here. This place is the only storage facility to even consider. Do not waste your time going anywhere else.

AMY B  |  Expérience générale 
Évaluation :
5

Everything was perfect for my move in day.

PAIGE C  |  Réservation 
Évaluation :
5

The owner (John) was very easy to work with and flexible. He constantly went above and beyond.

CHAD S  |  Expérience générale 
Évaluation :
5

John is an excellent manager. He goes above and beyond to help his clients. I will continue to recommended to everyone for storage or truck rental!!

MICHELLE P  |  Expérience générale 
Évaluation :
5

John runs the best storage facility I have used. That Storage Place is convenient, economical, and exceptionally clean.

ROBERT G  |  Expérience générale 
Évaluation :
5

Cleanest storage place I've ever used! John goes out of his way to make sure his customers have exactly what they need.

BETH H  |  Expérience générale 
Évaluation :
5

We cancelled the same day, because storage was closed on our move in weekend

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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