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Customer Reviews for That Storage Place Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience. John was very accommodating. Would definitely use this facility again.
PATSY H.I had to go to this location after over 2 hours trying to get into my vehicle at another location. The dollies and furniture blankets were not available by that time since all locations were closed, but I was still charged for them. I would appreciate someone contacting me for a refund, as I don't have time to sit on hold for hours again waiting for someone that tells me they cannot help me with my issue.
Eric S.Excellent service, that's all!
AMIR M.Staff was very helpful. Truck was ready at pickup time.
WILLIAM B.Great customer service and very friendly and accommodating.
Tara T.John, met us as we drove up. He was very professional and courteous. I would highly recommend this location.
DAVID F.The place was closed before their closing time of 5pm.... I arrived at 4:20p, and it was closed already. Not a good practice.
SOLOMON C.The personnel/owner was great. He was very knowledgeable and helped me in the most efficient way possible. He wore a mask so safety was priority. The location was very clean and the uhaul trucks and trailers were very clean.
DONALD H.Staff seemed like they really didn't want to be there.
BENJAMIN H.Excellent service, friendly, quick!
DAVID B.The owner was super knowledgeable, helpful and professional.
RALPH S.We had a great experience storing remaining furniture there after an Estate sale. The site is secure and the units are impeccably maintained. We have always had a very positive experience renting UHaul trucks there, as well. Can't ask for better customer service! Fortement recommandé!
Paul L. | Expérience généraleGreat service
JEREMY N.Working with John at That Storage Place was a great experience! His facilities were perfect for our needs and he was very accommodating. We had confidence that our belongings were stored safely for the year they were there. John communicated with us regularly as we managed our account from abroad. So glad we made the choice to use this business!
ERIN D. | Expérience généraleWorked out great. The car hauler pulled like a dream behind my 2019 chevy truck. My 2002 Camaro loaded easy. I would recommend adding straps for the rear is all.
CLAYTON E.Excellent friendly and quick service, got my trailer hitched up and tested all lights.
Louis V.Wonderful experience! I would highly recommend.
GINA V. | Expérience généraleGreat place to leave your "stuff" at. Owner/Manger John is always helpful and accommodating. I would definitely come back here if required.
ANDREW A. | Expérience généraleNothing, very nice peoples
Thomas W.No problems whatsoever.
leroy M.If only all customer service was like this. The gentleman who helped us was extremely helpful, which was a big help given I had kids with me. Also, we accidentally dropped a kid shoe in the parking lot and he called and held it for us until we returned to pick it up. I would recommend this location to everyone.
Brian K.The personnel at this location came out and greeted me before I could even step out of my truck. They assisted me in unhitching the equipment and moved the trailer with a dolly. This was by far the best service I have ever been given when returning equipment.
William R.Super nice and helpful person.
Gordon M.There was trash in one of the compartments in the cab
MaryAnn T.Very efficient and easy pickup of trailer.
Stephen C.Great location, nothing to improve. Grateful!
Lisa T.Very efficient
MARK H.Keep up the good work!
Jose C.Could not ask for anything better
Jose C.The service was unique. Great customer service and hands-on customer support at pick-up location
Uzoma O.Excellent, friendly & safe facility!
KRISTIE B.Everyone was great here. The team was excellent and very helpful.
Jon H.Very nice facility and very personal service(even in this pandemic). Will recommend.
Scott B.Cost is pricey. Had to drive back to Katy to drop truck off or the price would double if dropped off at a Baytown U Haul location. This was ridiculous. My family have always used u haul, will not recommend for this reason.
Sheila L.Great guy behind the counter. Excellent customer service! Best location I've been to by far. Thank you very much.
KEVIN H.First-class service. Quick & easy experience that was very affordable.
JULIE DRESCH S.Owner was very nice and professional. Check in and out was a breeze. I would definitely use this location again.
Jenee H.John is an incredible helpful guy.
Daniel F.John Holloway is great! He takes very good care of his facility and is very reiable.
David S.Clean & convenient location. Easy to get to.
Donald Barry P.I have rented from several U-Haul places over the past 20+ years. They've all been good, but this one was the BEST. Very courteous and helpful. Equipment was in tip top shape. Easy pickup and delivery.
beverly C.The return procedure was not clear. The requirement to share one's location is cumbersome for those of us who do not share our location on our mobile phones. The fuel gauge was some where between 5/8 and 3/4 when I received the truck. I am not sure why I have to make sure the fuel tank was 3/4th full when I returned it.
OBADARE A.The place was very helpful. They went out of there way to get things unloaded into storage and check the truck back in
john H.John, who I believe is the owner, was extremely professional. He keeps his business in tight order and explained his expectations and process very clearly. He was also very good at follow up and great to chat with while our movers unloaded our items to the storage unit. John also explained the security of the facility which impressed us.
Heather S.I loved the mobile rental experience. It was seamless. The only issue I had was getting the lock to close after retrieving the key. It was a bit of a struggle.
Vincent N.Very clean location and truly very nice and helpful truly I will tell friends and family
Ramon C.No suggestions, keep up the good work!
Carl B.John is a very custom service oriented owner.
Steven M.Nothing, I felt the representative, John, did an exceptional job getting me set up to go and disconnected when I got back. I have used him twice and have been very happy with the exceptional service both times.
James P.Very helpful and went out of their way to get us in a storage unit at very short notice.
fredrick G.Excellent customer service. I rented a 26' truck and was moving a long distance away into the country. I wasn't sure where the nearest U-Haul facility was to our new home and I didn't want to go over the allowed mileage so the owner gave us 25 extra miles free of charge. I would definitely recommend That Storage Place to a friend.
Austin Z.I was completely satisfied by my rental experience at this location. The staff and management at That Storage Place was friendly, prompt, and very professional. I plan to use them again in the future.
Paul S.I think it's great that you can rent a truck even when the location is closed, with self check in.
Yong C.It was a very straight forward and relatively easy process for me to get my rental. Service rep was very helpful and provided full details on how to hook up trailer and all safety information that I needed. I will definitely look to U-haul in the future for my moving needs.
Michael H.The gentleman who helped me was very nice and explained everything.
Mary F.John, the owner/manager was professional and efficient
Gary G.This guy did not have the keys at the moment of pickup, the tank of gasoline was less than the indicated in the document, he NEVER explained the charges when I reserved the equipment and IT WAS TOO LATE when I picked up the equipment. IT IS VERY VERY VERY POSSIBLE that next time I am going to hire somebody instead using uhaul.
DENNIS K.Easy rental and friendly staff. Picking up with my mobile phone was easy to follow. Merci
Ajijola E.The best.
Keith P.Really nothing great experience. Love this location very efficient and friendly.
Sally D.Staff was friendly, the process was easy - could not ask for too much more! Merci.
Jeff C.Very pleasant experience, clean, very helpful. Plenty of room to maneuver. All quick and easy!
Keith P.Absolutely the best experience I've had. Everything went smoothly and was very clean.
HEATHER C. | RéservationExcellent service. 100 %. Satisfied. Congrats
luis m. | RéservationEverything was lovely!!
Sonia V. | RéservationOffice is on vacation
Herman F. | RéservationWe had a great experience and will return when we need a storage facility again.
MARK C. | Expérience généraleJohn is amazing - he's highly supportive of the surrounding community and the facility is spotless!
BETHANY M. | Expérience généraleExtraordinary facility. Trucks are perfect. The owner is great guy. 100 % recommended.
IVAN ALEXIS G. | Expérience généraleWill never rent anywhere besides here. This place is the only storage facility to even consider. Do not waste your time going anywhere else.
AMY B. | Expérience généraleEverything was perfect for my move in day.
PAIGE C. | Réservation