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todd c
Customer Reviews for That Storage Place Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My experience was very positive. The owner/operator went above and beyond to make sure the equipment was ready and in great condition, and that my pickup and drop-off was very efficient and without bumps. My next move, I will drive 15 extra miles to this location, passing 5 others, to rent from That Storage Place in Katy again.
Lance MThe location was great! The cost of the insurance was rather disappointing. The price of the trailer was good and then the insurance was a kick to the groin. That is Uhaul's problem, not this location's problem. The owner of this location was awesome and super helpful.
John JExcellent office and the gentleman at the office was friendly.
Sita RUhaul is kickin butt....from installing hitch to out of state trailer rentals everyone and everything has been awesome!!
todd cMy problem was that uhaul mobile app kept timing out. I used the uhaul website and it worked immediately.
Yuri VVery friendly and helpful.
Ronald GGreat location. Quick in and out. Clean truck. Clean building. Excellent owner.
Patrick MSuper friendly and amazing customer service at the desk/location.
Zakaria HThis was the best experience I've ever had with UHaul. The owner was thorough, efficient and appreciated my business. I would highly recommend him to others!
Melissa CThe instructions to drop off were unclear. I sure where to upload pics or confirm the drop off. Left the keys in the drop box and never heard from anyone.
Marlea WThe owner of this shop is SO accommodating, helpful, and polite. He truly made a long trip easy. He helped so much with my car and the tow dolly and the truck in general. He was very calm and supportive.
brianna uA very pleasant experience!
Rick RThe team member was very clear and helpful. Had a great experience.
Gary EWhen I arrived at the original pick up location, I was informed that I couldn't perform a mobile check in and the keys should the handled to me on hands. 2 weeks ago I had no problem in performing a mobile check in. I was sent then to a location 20min from there. Arriving in this new location, no locker password was informed to me. After 1h, I obtained the password but the locker didn't open. I was informed by the call center that the locker needed to be shaken since they are usually in poor conditions. After finally opening the box and getting the truck keys, I couldn't find the truck. After another 30min I was informed that the truck was in a different location than the keys, and after getting the keys, I should've driven to the other location. Due to this 2h delay, I needed to perform that move without daylight. Definitely my first very very bad experience with U-Haul.
Marcos LJohn is the BEST Highly recommend
Lorelei BThe u-haul app is so bad and it crashes or does not refresh on iphone13. The photos uploaded are not recognized wel
RAMA KJohn was very nice and professional. Great experience renting from That Storage Place.
Frank DExcellent
John HVery helpful and very well ran
Miles oThe gentleman was over the top nice. Very helpful.
Patricia MPerfect
John HAssistance was very helpful and kind.
Todd ROwner was very helpful. Process was easy and return after hours required minimal effort. The truck was clean and in great working order.
Matthew BVery good guy, very kind
Nor DEverything was good . Thank you very much.
Laura CAdd usb chargers to vehicles.
Mark LCustomer service was poor, non-welcoming.
Divyendra Nmake all the uhaul locations and customer service just like the one that I rented from. Honestly i lost my faith in Uhaul already due to the location on grand parkayway north in katy tx. My faith has been restored a little. That locaction was great.
Christine MVery nice. Very helpful. Patient. Knowledgeable. Good experience.
Margaret MOnly issue was that one tire was low on pressure and had to be filled.
Robert CIt was all great! Very good customer service and easy instructions to return
Carlos AAmazing service
Brandon JRien
Jim SHello Team, My name is Bryan Waruhiu and I had rented a 10' Van yesterday for moving purposes. I wanted to tell that I was really unhappy with the service because I was provided with an old truck with a old and messed up cable pulley ball. When I was done loading up all my stuff and was about to take off to my new home location, I was unable to close the trunk and had to call in for Uhaul assistance. The service took about 3/4 hours and the mechanic told me that I still had to watch out when I was driving because it wasn't fully fixed because it needed a new cable pulley ball. I had to stop a couple of times on the highway because the trunk kept opening up a couple times and this is very unacceptable. I been a customer for many years with uhaul and this is very disappointing for me having to deal with this because I was supposed to be done with everything by 6/7PM and didn't finished until 11PM/12AM last night. As a loyal customer I hope I can get a refund or something for this dissatisfaction service.
Bryan WMy equipment was there, ready to go, and the person who assisted me was wonderful and nice. My last few Uhaul experiences have been terrible BUT this one went exactly as it should. The last two times I rented from Uhaul the equipment was not there and the people were rude. This is a FANTASIC location- kind of a mom and pop feel at a local storage and personal service. I HIGHLY recommend them and will use them when I have a need again. It was a breathe of fresh air experience! THANK YOU for restoring my faith in Uhaul. : )
Karen TNothing great service
Alvis PThe app sucks- you need wireless at the location - else relying on poor cellular connection. Plus I entered all data ahead of time - but had to reenter once I did the pick up - this took way way way too much time. I was there during business hrs - however the office was closed due to renovations. ?? (truck was fine..)
john yFast, clean, efficient... all good here. Personnel amical.
Mark EThe only reason I rated above average and not excellent is that parking was a little tight to get into with my after hours return. Location, equipment condition, checkout and return procedures were great. Very clean and everything worked perfectly.
John HEverything is just fine!
DOUGLAS FJohn went above and beyond to accommodate
leslie kYou were awesome
TIFFANY BOnline access to obtain vehicle was easy and painless. I accidentally left a garage door opener in truck and was appreciative that someone noticed and called me.
Pamela RThis has got to be the best experience I've ever had with Uhaul! John provided excellent customer service.
CHARIS CFantastic service and support
ERIC FThis owner also noted the tires and said he would replace them with new tires. Good business.
james sAlmost new truck Excellent ac
Tom BJohn is the best! All my items are in the exact same condition. I appreciate his kindness and professionalism.
JANICE B | Expérience généraleCompletely satisfied
LUZ C | Expérience généraleVery friendly representative and had everything ready at pickup time. Explained everything clearly.
Anas SOwner was extremely accommodating and went out of his way to work with us to make our move successful. I would highly recommend this facility!!
LINDA H | Expérience généraleOwner John ! Was supper nice person he talks with me like he known me for years, upmost respect while other storage units were jacking up prices doing the pandemic not him always a humble guy so I know when I need a units he will be my number one pick.
Brenda H | Expérience généraleJohn is very friendly and helpful in setting up the storage unit. The facility is very clean and well maintained. Plenty of lighting and security. I would absolutely use this facility again and recommend it to others.
TED N | Expérience généraleWe had a great experience storing remaining furniture there after an Estate sale. The site is secure and the units are impeccably maintained. We have always had a very positive experience renting UHaul trucks there, as well. Can't ask for better customer service! Fortement recommandé!
Paul L | Expérience généraleWorking with John at That Storage Place was a great experience! His facilities were perfect for our needs and he was very accommodating. We had confidence that our belongings were stored safely for the year they were there. John communicated with us regularly as we managed our account from abroad. So glad we made the choice to use this business!
ERIN D | Expérience généraleWonderful experience! I would highly recommend.
GINA V | Expérience généraleGreat place to leave your "stuff" at. Owner/Manger John is always helpful and accommodating. I would definitely come back here if required.
ANDREW A | Expérience généraleAbsolutely the best experience I've had. Everything went smoothly and was very clean.
HEATHER C | RéservationExcellent service. 100 %. Satisfied. Congrats
luis m | RéservationEverything was lovely!!
Sonia V | RéservationOffice is on vacation
Herman F | RéservationWe had a great experience and will return when we need a storage facility again.
MARK C | Expérience généraleJohn is amazing - he's highly supportive of the surrounding community and the facility is spotless!
BETHANY M | Expérience généraleExtraordinary facility. Trucks are perfect. The owner is great guy. 100 % recommended.
IVAN A | Expérience généraleWill never rent anywhere besides here. This place is the only storage facility to even consider. Do not waste your time going anywhere else.
AMY B | Expérience généraleEverything was perfect for my move in day.
PAIGE C | RéservationThe owner (John) was very easy to work with and flexible. He constantly went above and beyond.
CHAD S | Expérience généraleJohn is an excellent manager. He goes above and beyond to help his clients. I will continue to recommended to everyone for storage or truck rental!!
MICHELLE P | Expérience généraleJohn runs the best storage facility I have used. That Storage Place is convenient, economical, and exceptionally clean.
ROBERT G | Expérience généraleCleanest storage place I've ever used! John goes out of his way to make sure his customers have exactly what they need.
BETH H | Expérience généraleWe cancelled the same day, because storage was closed on our move in weekend
Privacy R | Premières impressions