Le client n'a pas laissé de commentaire.Aaron B.
Customer Reviews for The Battery Terminal
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Ashland, KY 41101
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They were so nice and so helpful. They made the experience quick and easy.Amber K.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.BRIAN B.
The box truck was in the worst condition I had ever seen. The driver's seat was mostly foam, the check engine light and another unknow light stayed on the entire time, the inside light didn't work, and the lights went through the hole on me and left me having to drive home in the dark with no light except the emergency flashers. The workers were very friendly and cooperative with us, so as far as that goes I would recommend, but they definitely need to work on fixing their trucks.MELISSA HOPE H.
Le client n'a pas laissé de commentaire.KEVIN R.
The defrost on the truck didn't work, it Only put out cold air. It fogged up the windshield and made almost Impossible to drive in the dark. Also the truck shook when going speeds 50 and up.JASON C.
Le client n'a pas laissé de commentaire.CHRISTI W.
Make sure rentals are swept out before useNICKOLAS S.
So good I don't see how you could improve anything.BARBARA H.
Great staff!!SHAUNA B.
Very pleasedGreg M.
Excellent customer serviceMINDY E.
Drop-off location could be better marked for customers returning equipment after hours. Visible cameras would be nice to provide security/safety for the customers/equipment.Danny L.
Change your rates uhaul used to include so many miles with the rental now your charging 1$ per mile from the time you pull off the lot . I will not be renting another one unless I have absolutely no other choiceRobert G.
Le client n'a pas laissé de commentaire.VICKI B.
Le client n'a pas laissé de commentaire.CAROL W.
Windshield was a little dirty and had some bug remains on it.REBECCA M.
Make sure the trucks are looked over better. There was issues in the cab of the truck I got that any person checking them over should have noticed.Donald P.
Matt is very professional. He gives excellent customer service . I would recommend them to others.EMILIO P.
The customer service was very good but the truck didn't seem to be very well maintained or clean. The tires seemed to out of balance resulting in a very unstable ride and the brightness/ alignment of the headlights made the drive at night sketchy especially in during a rainMARK R.
My 20' truck with a trailer pulling my Jeep broke down because the Uhaul workers forgotâ€¦FORGOT to put coolant into the radiatorâ€¦.so for 6 hours I was broke down on the WV turnpike because of an overheating engine! The Uhaul workers at all of the places I had to go were very rude (this was before the break down). I will never do ANY business with Uhaul againâ€¦I am still thinking of suing!JOSHUA J.
Was greeted quickly and treated well.WILLIAM P.
Le client n'a pas laissé de commentaire.RHONDA S.
Travis was so nice, professional, explained the contract to me. I will definitely use this place again. Zero problems.MARK B.
Le client n'a pas laissé de commentaire.WILLIAM T.
Le client n'a pas laissé de commentaire.GARRETT N.
Le client n'a pas laissé de commentaire.Jeff C.
Le client n'a pas laissé de commentaire.JEFFREY O.
Le client n'a pas laissé de commentaire.ANDREW T.
Le client n'a pas laissé de commentaire.ALEXANDER K.
Wouldnl't recommend to get a u haul. I did the rental confirmation on line. Even got a "confirmation" number. I reserved a pick up truck. When I got to the location, they had no trucks. Says that my truck was reserved at another location in another state. I asked the gentleman to call to make sure they had it there. Sure enough, it was not there they had no pickup trucks. The gentleman at Ashland was very helpful. Got me a boxed truck and was very apologetic. I woud never recommend u haul, they dropped the ball.Richard B.
I can't think of anything that needs to be improved. It was a good transaction.TERRI D.
Great peopleFRANKIE MAE S.
Le client n'a pas laissé de commentaire.Daryl A. | Expérience générale
Le client n'a pas laissé de commentaire.DARYL A.
Le client n'a pas laissé de commentaire.SEAN M.
Le client n'a pas laissé de commentaire.Ciara G. | Expérience générale
Le client n'a pas laissé de commentaire.BRADFORD P.
Smooth transaction. Very pleased with the whole experience! MerciWILLIAM B.
Seat in truck could be more comfortablePAMELA J.
Staff was friendly and helpful, I will use this location again.DAVID C.
Le client n'a pas laissé de commentaire.DAVID W.
Outstanding service at this location friendly courteous professionalKENNETH W.
Le client n'a pas laissé de commentaire.Aaron B.
Dolly was broke but was replaced. What was difficult was the check in and ordering process. Uhaul is not easy to operate.Sasha W.
Super great service from Travis and his team. Thank you, Travis, and thanks to Uhaul!SALLY G.
Le client n'a pas laissé de commentaire.RONALD R.
Nothing, it's all goodGerald H.
Matt was very professional and thorough in explaining the details of the rent agreement. The truck was clean, with low mileage and has a back up camera , which I loved . All the staff were very helpful when I needed help with my own car while there. I would rent from them again.EMILIO P.
Le client n'a pas laissé de commentaire.Sean M.
My truck reeked of cigarette smoke and was so stinkyMARK B.
Hitch was difficult to tighten on ball.JOSEPHANTHONY B.
Le client n'a pas laissé de commentaire.MICHAEL R.
I dont understand how it cost 130 for rental this time,I have never paid this much in the past!STEVEN P.
Le client n'a pas laissé de commentaire.John L.
Everything about my rental went 100 % smoothly. Nothing to improve.Michele S.
Le client n'a pas laissé de commentaire.JAMES B.
Everybody was very friendly next time I need to rent a vehicle I would gladly return.VIRGINIA C.
Le client n'a pas laissé de commentaire.SUSAN T.
Le client n'a pas laissé de commentaire.BARRY C.
Le client n'a pas laissé de commentaire.GLENDA K.
Le client n'a pas laissé de commentaire.MICHAEL C.
Thanks U-Haul!!!Jonathan A.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.MARSHALL D.
Le client n'a pas laissé de commentaire.EDWARD C.
Le client n'a pas laissé de commentaire.Codie L.
My husband I were offered the 100 mile package and the guy told us it would be 0,25 per mile after. We returned the rental and was charged 0,39 per mile. I will make sure for now on its put in writing because thats is wrong.CHRISTIENNE M.
GREAT SERVICE!STANLEY P.
Made it easy to pick up the truck I reserved!Lisa S.
Le client n'a pas laissé de commentaire.Laura C.
Le client n'a pas laissé de commentaire.Crystal N.
Le client n'a pas laissé de commentaire.James L.
It was very hard to drive due to the out of line on the front end...it pulls to the right very bad and it needs to be fixed.TRACIE W.
Le client n'a pas laissé de commentaire.JOSHUA S.
Stop the rain and make it a sunny day when everyone picks up. Haha.Christopher N.
Very friendly and helpful. Thanks again for all the help gentlemenreynold S.
Le client n'a pas laissé de commentaire.Timothy E.
Le client n'a pas laissé de commentaire.PAUL I.
Very profession. I would deal with them again. They were very helpfull.paul B.
Customer service was very friendly and helpful.JOSEPH D.
Unit was attached to my tow vehicle while the right tires were entangled in a guy wire (steel cable), unknown to me and obviously the staff member who hooked me up and left. i tried to pull out and was stopped by the wire.. Another employee arrived and implied that this situation was somehow MY fault !! Rude, uninformed, ignorant and arrogant staff and owner. I asked about the service condition of the rental unit, ie lugs checked, tire pressures, etc. I was advised that "we don't have a way to do that". REALLY?! I checked and found tire pressures that ranged from 45 psi to 90 psi, each tire a different pressure! crappy, crappy Customer Service, U-haul should be ashamed of this place, as your representative.RICHARD P.
Truck transmission was missingDaryl A.
Le client n'a pas laissé de commentaire.EDDIE L.
The staff was very helpful.SHAWNA S.
Le client n'a pas laissé de commentaire.Timothy F.
Le client n'a pas laissé de commentaire.joseph D.
Le client n'a pas laissé de commentaire.Curtis K.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.JAMIE S.
Le client n'a pas laissé de commentaire.Jodie C.
Make sure that there is enough equipment. This is not a corporate storeclifton M.
Customer service was outstanding at the location. The mobile app for returning the rental is horrible though. Poor communication and no clear instructions. I had already locked up the van and turned in the keys before it told me I needed photographs of the interior. Thankfully, one of the representatives helped me. Aside from the ridiculous website return service, no complaints.EDWARD S.
The 10' cargo truck I rented was powerful and operated GREAT! The only 'complaints' I have is the truck did not have cruise control which would have helped on a 700 mile highway trip and the seat isn't comfortable (reclining back) for hours of driving. This the 2nd year I've used UHaul for my trip and I'm going to use UHaul next year.MIcHAEL C.
No improvement necessary, this is the only location I rent from, unless I'm out of townRAYMOND B.
Le client n'a pas laissé de commentaire.Montgomery W.
This place was great. I had originally booked a Uhaul trailer across the river in Ohio at a differentlocation. I needed an 8am pickup, which I scheduled, so that I could be done with my move quickly before some afternoon business. Instead, I wait outside the Uhaul pick up for 40 minutes without anyone ever showing up to work. I waited 20 more minutes on hold with Uhaul customer service before just finding this location myself. They redeemed the terrible service of the other location and the phone service.Richard B.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Libby F.
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