The truck was clean, but had a check engine light and transmission concern. But the guys at this location were friendly and courteous throughout the entire rental process. They thanked us for letting them know about truck issues. We would definitely use this service again and recommend to others.David D.
Customer Reviews for The Battery Terminal
(U-Haul Neighborhood Dealer)
Pour nous contacter
Ashland, KY 41101
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
They were very helpful, and took good care of me.Jeff S.
The Battery Terminal is great!Stanley P.
I had set up an after hours rental through the battery terminal in Ashland ky due to the location closing before I could get off work. The owner was still on site when I arrived he opened the store and processed the rental for me. Super great experience highly recommendJason W.
Le client n'a pas laissé de commentaire.Kenny H.
Le client n'a pas laissé de commentaire.MARK H.
There was no issue with the location. The staff there was fantastic. We did, however have a terrible time with the 24/7 pick up. It ended up taking over an hour, due to issues with the submission of driver's license photos. Very frustrating on top of an extremely stressful event.Jami C.
Le client n'a pas laissé de commentaire.Todd D.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.JEFFREY C.
Uhaul wasted my time having me fill out rental app for early pickup. I went to the location 30 mins early to discover i had to wait til the atore opened! The i jad to go thru the same paperwork again. Meanwhile due to my lateness i lost my laborers and had to load my vehicle my self. In the process i cut my hand had and hadto go to emergency room. And never got my truck loaded . Wasred time . Wasted money. Got a hospital bill to boot. Not very satisfied Time is vaulable. You should not wasteRitchie C.
Le client n'a pas laissé de commentaire.Jamie S.
Very helpful groupKENNETH W.
I reserved a truck 2 days in advance at the Louisa location. Then was told I had to go to Ashland to pick up and drop off truck! This was 65 miles extra round trip! Which I had to pay for plus extra fuel!! The Louisa location has a truck I needed on their lot the day I needed it!! Just a scam to get more money!!Dorothy E.
Everyone was friendly,professional & communicational about the business an the product we were purchasingChristina W.
I put in for a truck rental. The truck was not available at the location that morning. I had to drive 20 miles to get a truck. I reserved this truck 4 weeks in advance. Very unprofessional rental company. I did not get any discount on my rental. I had to travel extra time and money on this rental. I have called customer service and know answers why this happened?Christopher M.
Reserves truck 3 days ahead of pickup. Was rented out to someone else when I arrived. Had no choice due to time constraints to take truck that was FILTHY (cat shit and litter ) Will never use service again.Rodney S.
Seems like the uhaul I was given needed maintenance. When I received the uhaul it had a check engine light on it and the engine sounded terrible when pressing the gas. The wheel had a lot of play in it and when driving at higher speeds it was hard to keep the vehicle going straight. Aside from that, everyone at the battery terminal were very helpful and informative.Tyler W.
Everything was greatJames H.
Le client n'a pas laissé de commentaire.Diane M.
Battery Terminal folks are great to deal with. I highly recommend.Keith C.
They were help but Linden Ave store has serious issuesRon S.
Le client n'a pas laissé de commentaire.LORI W.
Le client n'a pas laissé de commentaire.Michael M.
Very friendly people. They hooked the dolled up for me.Alice W.
Le client n'a pas laissé de commentaire.Elbert C.
Le client n'a pas laissé de commentaire.Julius S.
When the truck I reserved was not returned by the previous renter the staff worked very hard at correcting the problem for me.Jason C.
Le client n'a pas laissé de commentaire.John H.
Very nice and willing to helpKenneth C.
Le client n'a pas laissé de commentaire.Jerry A.
Le client n'a pas laissé de commentaire.Nateefa L.
Best service in townJim R.
This location was outstanding. The staff was very friendly and helpful.Jennifer T.
Le client n'a pas laissé de commentaire.Jeremiah H.
Everything was greatRobert M.
Customer service was excellent and enjoyable. I appreciated the friendliness and efficiency.James B.
Le client n'a pas laissé de commentaire.Greg S.
Not a Thing!! Travis and the Guys are Always on top of Everything!! Great Team!! Thank You Again!!!JAMES S.
Le client n'a pas laissé de commentaire.Sarah F.
Enjoyed the customer serviceTara H.
The men were so nice to us. They went above and beyond helping. Thank you so much. I highly recommend.Alicia M.
Le client n'a pas laissé de commentaire.Cindy K.
Great serviceTony M.
Le client n'a pas laissé de commentaire.Tamberlyn M.
None needed.HAROLD R S.
Le client n'a pas laissé de commentaire.William S.
Customer service was great the guys in shop are friendly and helpful. They sent a guy out to walk through the equipment with me hooked it up and checked all the lights to make sure they were workingWilliam D.
Le client n'a pas laissé de commentaire.Curt E.
Le client n'a pas laissé de commentaire.tony M.
Le client n'a pas laissé de commentaire.CHARLES Q.
Le client n'a pas laissé de commentaire.Garet M.
Everyone was very friendly and helpfulBRANDI L.
Somewhere the incorrect equipment number was wrong in the system and when I dropped it off they had to call me afterwards and try to determine if I had returned the trailer (they had someone there who checked it in when I left it) I felt this should have been done before I left so I wasn't trying to explain where I left it etc. They were very polite about it but had they matched it up when I dropped it off this could have been avoided. I was very happy about the rental with this exceptionSue F.
Reserving the equipment online was a breeze. The Battery Terminal was prepared for my arrival and did a fantastic job checking the hook up and electrical for proper towing with my vehicle. The check out went efficiently and flawlessly.Todd C.
Friendly, helpful and made everything go smooth. Had answers to my questions. Returned truck after hours and my invoice was in my email first thing in the morning.David D.
Le client n'a pas laissé de commentaire.James J.
Easy, quick and very nice place, I'll will definitely recommend and use this location again!Vanessa H.
Le client n'a pas laissé de commentaire.MISTY G.
Le client n'a pas laissé de commentaire.Larry H.
Le client n'a pas laissé de commentaire.Crystal G.
A little cheaper price. But still good.kenny H.
Matt was very nice to meMATTHEW H.
Le client n'a pas laissé de commentaire.Spencer K.
Le client n'a pas laissé de commentaire.MARY C.
Le client n'a pas laissé de commentaire.Robert C.
Dolly was not provided.Joshua C.
Le client n'a pas laissé de commentaire.TERENCE S.
Keep doing what you do.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.VICKIE P.
Le client n'a pas laissé de commentaire.ARIANNA W.
Very good customer service!SHEILA S.
Le client n'a pas laissé de commentaire.MATTHEW S.
Un service à la clientèle de qualité. Would definitely rent from them again.Oscar P.
Le client n'a pas laissé de commentaire.BENNY O.
Le client n'a pas laissé de commentaire.ROBIN M.
Travis was so kind and helpful on both occasions I needed a uhaul this weekend. The other gentlemen working at the battery terminal were so nice. I'll definitely return if ever I need to!ASHLEY H.
Le client n'a pas laissé de commentaire.LORI B.
Le client n'a pas laissé de commentaire.JOSHUA S.
No signage. Dropped off after hours. Wasn't sure if we were at right place. No other trucks there. Poor location. Online return difficult, and I'm very tech savvy. It's too long!! Short and simple please. People are tired after driving across several states.NANCY W.
Le client n'a pas laissé de commentaire.AARON B.
Great customer service!!ROBERT M.
Le client n'a pas laissé de commentaire.MICHAEL B.
Oh I can't think of one thing the battery terminal could do to improve their already excellent service. They are friendly, accommodating, fast, knowledgeable, and efficient. I recommend them highly.EDNA S.
Le client n'a pas laissé de commentaire.STEVEN P.
Staff were busy but polite and efficient.Steven C.
Amazing Team! Thank You!JAMES S.
Le client n'a pas laissé de commentaire.RONALD P.
Le client n'a pas laissé de commentaire.ALISHA B.
The Battery Terminal is always great to work with for my U-Haul rentals!STEPHEN R.
Apparently we had owed money from a previous rental - why wasn't a bill ever sent? Couldn't pick it up thru the phone app - so thru off our scheduleSTEVEN C.
Le client n'a pas laissé de commentaire.arlena E.
Le client n'a pas laissé de commentaire.Aaron B.
They were so nice and so helpful. They made the experience quick and easy.Amber K.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.BRIAN B.
The box truck was in the worst condition I had ever seen. The driver's seat was mostly foam, the check engine light and another unknow light stayed on the entire time, the inside light didn't work, and the lights went through the hole on me and left me having to drive home in the dark with no light except the emergency flashers. The workers were very friendly and cooperative with us, so as far as that goes I would recommend, but they definitely need to work on fixing their trucks.MELISSA HOPE H.
Le client n'a pas laissé de commentaire.KEVIN R.
The defrost on the truck didn't work, it Only put out cold air. It fogged up the windshield and made almost Impossible to drive in the dark. Also the truck shook when going speeds 50 and up.JASON C.
Le client n'a pas laissé de commentaire.CHRISTI W.
Le client n'a pas laissé de commentaire.Daryl A. | Expérience générale
Le client n'a pas laissé de commentaire.Ciara G. | Expérience générale
Le client n'a pas laissé de commentaire.Orville C. | Expérience générale
Everything went smoothly.Joel T. | Réservation
Great staff.Quinton R. | Réservation
Convenient location, easy access to load and unload the storage units.Grant M. | Expérience générale
I relocated somewhere else actually and did not end up needing a storage unit at allAlicia C. | Réservation
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