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Nateefa L.
Customer Reviews for The Battery Terminal
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best service in town
Jim R.This location was outstanding. The staff was very friendly and helpful.
Jennifer T.Everything was great
Robert M.Customer service was excellent and enjoyable. I appreciated the friendliness and efficiency.
James B.Not a Thing!! Travis and the Guys are Always on top of Everything!! Great Team!! Thank You Again!!!
JAMES S.Enjoyed the customer service
Tara H.The men were so nice to us. They went above and beyond helping. Thank you so much. I highly recommend.
Alicia M.Great service
Tony M.None needed.
HAROLD R S.Customer service was great the guys in shop are friendly and helpful. They sent a guy out to walk through the equipment with me hooked it up and checked all the lights to make sure they were working
William D.Everyone was very friendly and helpful
BRANDI L.Somewhere the incorrect equipment number was wrong in the system and when I dropped it off they had to call me afterwards and try to determine if I had returned the trailer (they had someone there who checked it in when I left it) I felt this should have been done before I left so I wasn't trying to explain where I left it etc. They were very polite about it but had they matched it up when I dropped it off this could have been avoided. I was very happy about the rental with this exception
Sue F.Reserving the equipment online was a breeze. The Battery Terminal was prepared for my arrival and did a fantastic job checking the hook up and electrical for proper towing with my vehicle. The check out went efficiently and flawlessly.
Todd C.Friendly, helpful and made everything go smooth. Had answers to my questions. Returned truck after hours and my invoice was in my email first thing in the morning.
David D.Easy, quick and very nice place, I'll will definitely recommend and use this location again!
Vanessa H.A little cheaper price. But still good.
kenny H.Matt was very nice to me
MATTHEW H.Dolly was not provided.
Joshua C.Keep doing what you do.
CHRISTOPHER B.Very good customer service!
SHEILA S.Un service à la clientèle de qualité. Would definitely rent from them again.
Oscar P.Travis was so kind and helpful on both occasions I needed a uhaul this weekend. The other gentlemen working at the battery terminal were so nice. I'll definitely return if ever I need to!
ASHLEY H.No signage. Dropped off after hours. Wasn't sure if we were at right place. No other trucks there. Poor location. Online return difficult, and I'm very tech savvy. It's too long!! Short and simple please. People are tired after driving across several states.
NANCY W.Great customer service!!
ROBERT M.Oh I can't think of one thing the battery terminal could do to improve their already excellent service. They are friendly, accommodating, fast, knowledgeable, and efficient. I recommend them highly.
EDNA S.Staff were busy but polite and efficient.
Steven C.Amazing Team! Thank You!
JAMES S.The Battery Terminal is always great to work with for my U-Haul rentals!
STEPHEN R.Apparently we had owed money from a previous rental - why wasn't a bill ever sent? Couldn't pick it up thru the phone app - so thru off our schedule
STEVEN C.They were so nice and so helpful. They made the experience quick and easy.
Amber K.The box truck was in the worst condition I had ever seen. The driver's seat was mostly foam, the check engine light and another unknow light stayed on the entire time, the inside light didn't work, and the lights went through the hole on me and left me having to drive home in the dark with no light except the emergency flashers. The workers were very friendly and cooperative with us, so as far as that goes I would recommend, but they definitely need to work on fixing their trucks.
MELISSA HOPE H.The defrost on the truck didn't work, it Only put out cold air. It fogged up the windshield and made almost Impossible to drive in the dark. Also the truck shook when going speeds 50 and up.
JASON C.Make sure rentals are swept out before use
NICKOLAS S.So good I don't see how you could improve anything.
BARBARA H.Great staff!!
SHAUNA B.Very pleased
Greg M.Excellent customer service
MINDY E.Drop-off location could be better marked for customers returning equipment after hours. Visible cameras would be nice to provide security/safety for the customers/equipment.
Danny L.Change your rates uhaul used to include so many miles with the rental now your charging 1$ per mile from the time you pull off the lot . I will not be renting another one unless I have absolutely no other choice
Robert G.Windshield was a little dirty and had some bug remains on it.
REBECCA M.Make sure the trucks are looked over better. There was issues in the cab of the truck I got that any person checking them over should have noticed.
Donald P.Matt is very professional. He gives excellent customer service . I would recommend them to others.
EMILIO P.The customer service was very good but the truck didn't seem to be very well maintained or clean. The tires seemed to out of balance resulting in a very unstable ride and the brightness/ alignment of the headlights made the drive at night sketchy especially in during a rain
MARK R.My 20' truck with a trailer pulling my Jeep broke down because the Uhaul workers forgot…FORGOT to put coolant into the radiator….so for 6 hours I was broke down on the WV turnpike because of an overheating engine! The Uhaul workers at all of the places I had to go were very rude (this was before the break down). I will never do ANY business with Uhaul again…I am still thinking of suing!
JOSHUA J.Was greeted quickly and treated well.
WILLIAM P.Travis was so nice, professional, explained the contract to me. I will definitely use this place again. Zero problems.
MARK B.Wouldnl't recommend to get a u haul. I did the rental confirmation on line. Even got a "confirmation" number. I reserved a pick up truck. When I got to the location, they had no trucks. Says that my truck was reserved at another location in another state. I asked the gentleman to call to make sure they had it there. Sure enough, it was not there they had no pickup trucks. The gentleman at Ashland was very helpful. Got me a boxed truck and was very apologetic. I woud never recommend u haul, they dropped the ball.
Richard B.I can't think of anything that needs to be improved. It was a good transaction.
TERRI D.Great people
FRANKIE MAE S.Smooth transaction. Very pleased with the whole experience! Merci
WILLIAM B.Seat in truck could be more comfortable
PAMELA J.Everything went smoothly.
Joel T. | RéservationGreat staff.
Quinton R. | RéservationConvenient location, easy access to load and unload the storage units.
Grant M. | Expérience généraleI relocated somewhere else actually and did not end up needing a storage unit at all
Alicia C. | Réservation