Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Great location great employees Salute 🫡

Évaluation :

5

Everything was great for me. Nick? was a nice man to work with, he was totally helpful, to get me on my way. MERCI

Évaluation :

2

I have been here other times but this time I was not pleased with the customer service. And was charged more than I should have been. That didn't happen last time.

Évaluation :

5

S.O.

Évaluation :

3

I was deceived and charged $200 allegedly for an incomplete tank. I drove 40 miles and filled up. There is a receipt. And they wrote it off as an empty tank.

Évaluation :

5

Great place

Évaluation :

5

It was raining so hard and car did not have passengers side wiper blade

Évaluation :

5

Great - just listen which I appreciated!!!

Évaluation :

5

Some small damage to lock on back (bent metal) made For difficult closing with lock

Évaluation :

5

The cashier was excellent.! He did a great job.

Évaluation :

5

Nick was very pleasant and helpful. He helped me with the app process, and it was super easy and quick:)

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Sara was helpful and polite, but the tall black guy was rude, disrespectful and non responsive. He even didn't give me the customer service number.

Évaluation :

1

I reserved the tuck a week in advance and when I picked up the truck there was no AC and zero gas, the kid said go fill it up if you want to take it, he was very rude.

Évaluation :

5

Checking the vehicle back in was difficult and I wasn't able to do it. Even though I watched the video, it wasn't clear what steps to take.

Évaluation :

5

Very Professional n Helpful! Would highly recommend to friends n family.

Évaluation :

1

I was suppose to pick up truck at 10:00am I arrived at the location at 9:50. The sign stated the store opened at 10:00 . No one showed up to open store until 10:27 the worker dud not apologize for being late . He stayed he cannot rent trucks until 10:30!cause his computer wont allow him to access information until after 10:30 . The worker was extremely rude not helpful and very disrespectful. I needed the truck so I went ahead an used the box store I will never use the location again and ferl I should be compensated in some way for the inconvenience caused.

Évaluation :

4

There were things that can be improved. Need more people to check out customers. Vehicle cargo area has small leak.

Évaluation :

5

It was a very easy process. I reserved the truck online which was very convenient. Upon arriving at the store it was very simple process. There was a little bit of a wait but understandable as there were customers ahead of me, however I was taken care of by Mr. Bird promptly when he became available. The drop off process was great. My bill was adjusted and taken care of right away.

Évaluation :

3

The location is small and limited access. Are great. I was low on fuel and I am not good at backing up with a trailer. The staff were very supportive and help with navigate the situation successfully. I am very grateful and appreciative of them

Évaluation :

5

The wiper blades for this vehicle were adequate, but did streak considerably during the rain, so that is a maintenance issue that should be addressed. Otherwise, I was very pleased with both the vehicle and the service provided. I had used this facility before to buy boxes and packing materials but had never rented a U-Haul and certainly would not hesitate to return to this location to rent a U-Haul in the future.

Évaluation :

2

Greeting customers or at least acknowledge them after entering location. Associates should go to interpersonal skills and customer service training

Évaluation :

4

Hello, OVERALL - 3 Stars From a functional stand point, I would rate the overall experience 5 stars - BUT... After I talked to the manager at the location, and arranged for a 7:30 am pickup, SOMEONE at U-Haul, reset the pickup for 8:30 (when the location opened). I was at the location at 7:30, only to learn my reservation was jacked-up. Happily, the manager happen to be there a little before 8, saw what happened, and reset my reservation for 8am. Sadly, this still did not work. I had to call U-haul, and they changed the reservation to 24/7, and that released it. This change made me late for a customer meeting, that I had allotted plenty of time. I am not sure under what authority OR why my reservation was changed. I do know the U-Haul website, has this location open at 7:30am, but in REALITY, opens at 8:30. Someone may have seen this and made the change - BUT this location is setup for 24/7. Using the APP, was a little cludgy - I could not see my start mileage, or amount of gas - I needed to call U-Haul to get it. The check-in and check=out process was very smooth!!

Évaluation :

5

Excellent friendly customer service. I mixed up my location and they helped me with my options. The two workers are young men that helped me and several others with ease. I appreciate the customer service very much!

Évaluation :

4

Taking a picture of the odometer and fuel gauge at night was a challenge as the camera wanted to use the flash but that made the odometer unreadable.

Évaluation :

1

Very bad customer service. Not helpful. Very rude. Charge me $60 and didnt explain clearly why they charge me for the $60 dollars. I would never rent it at this place again

Évaluation :

5

If you're looking for a place to rent a U-Haul or any of your box store needs, I highly recommend The Box Store, amazing customer service and wonderful people.

Évaluation :

3

when I reserved the uhaul van .. I opted out the rental insurance. when I came to the store .. I again opted out of the rental insurance. when I got my bill or receipt .. it showed that I was charged 26 dollars for the rental insurance. I called to dispute the 26 dollars charge. no resolution yet.

Évaluation :

4

I tried to return the truck using the U-haul app, but it failed to work. I tried several times to enter in the return information, but the app kept loading. The app is not very reliable.

Évaluation :

5

Good customer service

Évaluation :

5

Excellent customer service and convenient location

Évaluation :

1

You need better customer service!, I felt like I was walking into a funeral hall. No one smiled or welcomed us in. Also, I was charged a phenomenal amount for only 1 hrs and just 35 miles! I feel as though Uhaul is a bit fraudulent in their practices. I will not be coming back!

Évaluation :

1

Accurately report gas usage and don’t charge for refueling when it isn’t necessary

Évaluation :

1

I picked up a 26 truck for about 4 hours. Moved within Elkgrove. I only used 15 miles yet I was charged for 12 gallons of gas. Obviously someone there is not doing his job of checking the tanks before giving it to customers then overcharge customers who trust them enough not to take a picture. I mean how on earth can a 15 miles journey within Elkgrove suck up 12 gallons? SMH . Definitely escalating this to higher management. Measures should be put in place.

Évaluation :

5

Levi was friendly, courteous & helpful. A great company rep!

Évaluation :

5

Fast service and very friendly.

Évaluation :

5

Staff was excellent!!

Évaluation :

2

Agent was rude he was not knowledgeable regarding how to treat a client and he was lacking in information about my reservation.

Évaluation :

1

Attendant was rude. Never looked up when talking to me with his toothpick in his mouth. Made us jump through hoops to complete our check out. When he finally did help us he banged around the dollies and threw the blankets on the floor. Dropping off the U-Haul was a bad experience too, it took a long time to get a verification number to complete the drop off and once I received it the code was no longer valid. I solved my problem with the apps live chat, but I'm still getting emails saying I have to drop off the U-Haul… I already received my receipt.

Évaluation :

5

Keep it up

Évaluation :

3

The kid that helped me has bad attitude. customer service could improve.

Évaluation :

4

nothing

Évaluation :

3

Employees were not very friendly. They acted like they didn't want to be there. They just had us fill out information, gave us the keys and didn't even do a walk through with us. Just sent us on our way. We were the only ones there so it wasn't busy.

Évaluation :

4

Staff was not friendly, did go through walk through with me, the ac was working on and of.

Évaluation :

4

The pickup and drop-off went very smoothly. I had no trouble with the truck; it was large enough to finish my move. I especially thanked the clerk who extended by rental as my move was delayed a few hours. I would definitely rent from here again.

Évaluation :

5

Great rental experience

Évaluation :

5

My U-haul service representive was very courteous,,professional , helpful and friendly. I highly recomnend this Elk grove california location , to all future customers

Évaluation :

5

Customer service was excellent

Évaluation :

5

The service was excellent. The team there helped put the trailer on and take it off. The only thing is the tire seemed a little bit bald, but they did fine.

Évaluation :

5

The guys that helped us were great. They helped us get a trailer and went above and beyond. We will be using this location for all of our trailer rentals.

Évaluation :

5

Thanks. All personnel are very nice and respectful

Évaluation :

4

I love the great prices.

Évaluation :

3

The representative did their best to follow producedrures and when I explained the hardships from my experience they simply said to call customer service. Uhaul needs to have a process where their employees can submit a complaint on behalf of the customer and make the customer take more time away from their day to research and complete an online compliant form!

Évaluation :

3

We said we needed to rent a truck that could carry a washer and a dryer. This guy suggested a big box truck which was $29,95 rather than a $19 why would someone do this?

Évaluation :

5

The services was nice

Évaluation :

2

Customer service. I felt like I was annoying the guy working. Seems like coming in to give them business was ruining his day there

Évaluation :

4

The only unusual thing was that the location opens at 8:30. I arrived at 8:40 and was told they don't rent equipment until 9. That was fine except I don't know why we couldn't do the paperwork at that point and then I could just take the trailer at 9. I just wandered around the store for 20 minutes and then at 9 he said " I can take you now".

Évaluation :

5

Costumer service was excellent

Évaluation :

1

Not sure I was charged a cleaning fee when I didn't leave a mess. Or is there always a cleaning fee?

Évaluation :

2

The workers didn't seem like they wanted to help. It was frustrating that I had to keep coming back inside rather than one of them coming out to go over the vehicle with me. It showed the tank was full but it wasn't. The A/C was intermittent and would actually push out hot air.