The staff at the Box is great. The unit price is good. Unfortunately the access to the units is gendered by an unkept accents roads that are muddy and water filled. That is the only drawback and why I would not recommend the Box. If the roads are smoothed and graveled it would be a great bargain.
CHARLES J | Expérience générale
Customer Reviews for The Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Truck was not clean
Frank HThere was no way to secure my furniture inside the trailer. I would suggest that you update this trailer
Thomas SEverything was in tip top shape!!
Jonathan TWeb said a certain price buy when got to stor a different price
William RThe ladies were always very helpful. Very professional
CHARLOTTE M | Expérience généraleThe Box was nothing except pleasant and professional. The process was very easy.
Wayne CNo one was in the office to talk to for the drop off. Ended up using the app for a night drop. The app was not working at first. I tried calling to talk to a human at 8am and there was a 30 minute wait, 20 minutes on the chat. This was the frustrating part! U-hauls actual customer service is questionable!
Jeff FThe box was awesome! I can't say enough about the staff they're friendly and professional. I would recommend the Box to everyone that's needs a storage unit.
VALERIE B | Expérience généraleEverything was just great
MICKEY RThis is the 2nd time using The Box. They are really clean and easily assessable. The staff are super friendly and answered all my questions. Very easy to deal with.
PATRICK S | Expérience généraleNice people to deal with.
DAVID M | Expérience généraleLadies at "The Box" are always friendly and very helpful.
JOSEPH OThe drop off area is in the very back of a storage facility and a gravel lot. Looks like most of the drainage for the site heads that direction. Needs re-grading and compaction. Very difficult to maneuver into
CHARLES GIt took longer than should have been for them to show that we turned the trailer in on time. This was the 2nd time this happened with us when renting a trailer from you in a month.
KATHY BNot one thing at all. Very satisfied
BRADLEY MEverything was great! Great customer service and the trailer was clean and perfect for what I needed it for. I will definitely be a returning customer.
LINDSEY DStaff was absolutely awesome and deserve some amazing recognition!!
COREY P | Expérience généraleGreat service and availability.
TAMMI MDestiny was an absolutely awesome customer service. She is very nice and always helpful and friendly. She is an asset to your business. Stacey was also very helpful and friendly.
DONNA S | Expérience généraleStaff is very friendly and helpful, never had a problem accessing the unit, and very clean with no bugs! Would definitely use this facility again!
CHRISTINA M | Expérience généraleMake the App and login much easier I received 3 login verifications and not one of them worked.
Kevin DVery helpful. Very knowledgeable. Very careful to be sure equipment working correctly.
Jonathan GAmazing customer service!
Henry Rback of uhaul was completely wet. i slipped completely on my back carrying boxes not knowing water was in there. it said to return clean and this was we received was not. appeared that someone was hauling dirt in the back and sprayed it out but didn't let it dry.
BRIANNE JStaff was very nice to deal with.
TERESA H | Expérience généraleEverything went quickly and smoothly. Le personnel était amical et serviable.
Troy REasy auto pay convenience.
JOHN W | Expérience généraleClean storage area. Climate control was very nice.
KATIE W | Expérience généraleIn and out in five minutes excellent
Don SThanks to Stacie and staff for helping us when we needed them. First class people and place for storage.
TIM D | Expérience généraleI am extremely pleased with my rental trailer used to transport my Harley Davidson motorcycle over 800 miles safely. Thank You, Grant Eaton
GRANT EI have used this drop off location several times and they are always very courteous and helpful. Thanks!!
Joseph ONeeded a utility trailer asked for one in Scottsboro Al, the first 2 times I was routed to 40-50 miles away because I didn't know what to ask for, tell the customers the choices
DAVID MI think a hand truck should be standard equipment on each truck.
KEITH SNot much except maybe having an OPEN sign on the building were the office is,
Arthur SWe had our own dolly and improvised with blankets, but we weren't even offered the option of renting them. If you want to increase your sales revenue, giving customers a list of extras might help.
RUTH GMaybe a sign on where to park the trailer. Otherwise no problems at this location. MERCI!
Clay AI was charged $234 for damage I did not do, I talked with area manager and did not get any results. I have rented a minimum of 20 units in the past 3 years not one time have I returned them with damage, and I have always returned them with more fuel than I started with. I am very unhappy with being charged this charge. I can assure you if I would have damaged this truck I would not have just left it. Any attention to this matter would be greatly appreciated
JAMES JDestiny is great to work with, clear and accommodating.
TED BThe lady there is friendly and helpful. It only took a few minutes to turn the trailer back in. She remembered us from a previous rental and was very nice.
GALE HWhen I arrived there was no one there to help me with a unit and my helper was only there for one day. Closed on weekends and that is when most people move so they are ultimately losing business.
Privacy R | Premières impressionsTh e person in the office was lacked any knowledge of the rental process. A phone call was placed to the owner/manager who walked this person through each step on the computer. Took 30 minutes even though express check-in had been completed. Then was merely told the truck was "out back". Had reserved a dozen pads but was told "we don't have pads, we're not a U-HAUL location, we just rent trucks". Would not recommend this location under any circumstances.
Bill JThe receptionist was incompetent and poorly dressed.
PHILIP NYou did what you said you would... The equipment was in good condition... I had no problems and no hassles....Can it get any better than that?
Gary FVery accommodating location.
Jeptha MThe box is an excellent storage facility sorry that I wasn`t able to utilize their services my plans were changed last minute.
Privacy R | Premières impressionsPersonnel amical.
SAM YOutstanding service.
KATHY LTrailer was great. It pulled really well on the roads. It was easy to load/unload, clean and well-done. The staff at the location was friendly and got us on our way in just a few minutes. I will not hesitate to rent U-Haul again.
RICHARD Sservice was good quality. Keep up the good work.
ELLIOTT MContinue your good service.
ELLIOTT MClean and very easy to access.
AARON A | Premières impressionsThe outside storage spaces were easy to access, but the ground was mud and gravel, making it necessary to angle the truck`s ramp into the unit.
Privacy R | Premières impressionsThe Climate controlled storage area was adequate, but the doors were hard to close. It was also difficult to maneuver large trucks between the buildings.
Privacy R | Premières impressionsThe parking space was easy to get my non-working car into. The only drawback was the area was gravel and very muddy due to rain.
Privacy R | Premières impressionsrefund money for days not used instead of deciding how many days we do or do not need. Only the customer knows that answer.
MICHELLE SThe Box seems to be a good choice for storage needs. The facility is clean and in decent shape. The Box has friendly and helpful customer service.
Privacy R | Premières impressionsthe staff called me and were rude, I opted for storing my things somewhere else
Privacy R | Premières impressionsThis was not my originally scheduled location. I called to confirm my truck was ready and was told I'd have to go to another location. It was an hour and a half away. That is a stressful and inconvenient thing to discover the day of a big move to a new state with a 12 hour drive. If I hadn't already had my scheduled move in place I would have cancelled the transaction.
CHRIS CAgent very courtious and helpful!
JOSEPH OThe first 5x8 trailer after being hooked up did not have any brake lights. We had to hook trailer up ourselves. I thought all U-Haul rental place did that for you. Please find a way to advise people which stores do not hook up trailers for you so people can go to another store for that convience. Merci.
DONALD MVery nice and really helpful
James JI had major problems with gas gauge. It would not read gas when I put gas in. I put in about 40$ too much. My husband and I kept turning vehicle on and the gauge never moved. My husband tapped gauge and it read 3/4 of tank when we were only supposed to put in 1/4. I was very angry about this and told that they could do nothing about that.
JAQUELINE KShe is great, very clean very well maintaned always is and has been. Would recomend to everyone who asked. The property is well maintained and clean, security is very up to date and easy in ans out. Kelly Peppler
STEVE PThanks for your good business.
ELLIOT MI received great service with a smile .
KEITH SI stopped in a week before I needed the rental. Did a walk-around and noticed the trailers electrical cable hoodup had been cut off. Notified the office and they said they would fix it prior to pickup. Called a day before pickup and they said it was OK. Went to pick it up and noticed the electrical hookup that was on there was the wrong one(the same one that is on the receiving end for the truck). Had to go to walmart and buy and install the correct one. Took another two hours out of my day.
REX OStaff was very professional and helpfull.
RON PNothing. I'd highly recommend this business. Lady who waited on me was wonderful- and extremely nice and helpful. Couldn't have asked for better service.
MICHELLE SI didn't like the fact that we had to drive an hour to pick up the truck and return back to our home when there are quite a large number of U-Haul facilities right here in Huntsville. I know there was a large demand that specific weekend, but it seems that it could have been handled a better way. However, U-Haul personnel made some concessions to help us with that inconvenience. So, overall all, from pick up to turn in, it was a good experience. The folks at pick-up and turn-in were very friendly, professional, and helpful. Have a Blessed day. until next time... gary
GARY B