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PHILIP MAURO
Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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GENTLEMAN WAS VERY KIND AND HELPFUL
Sophia StaplesDefinitely send enough emails.
Dannie HershbergerHeat didn't work, blows cold air
Gregg HayesI truly have no suggestions. This is a well oiled machine. Larry was friendly and down to earth. Everything was well documented and explained. It took allot of stress off our moving experience. Thank you so much. We will be back and recommend to others!
Tina WellsThe trailer wiring was corroded and had to be cleaned to get the trailer lights to work. The trailer itself was pretty dirty and had peeling graphics and did not look good. One of the D rings to tie things down was broken. This is not the cap stops fault as this was not part of their normal rental fleet and had to be brought in from somewhere since it was a longer term rental.
Jason KennedyVery helpful in loading my vehicle onto the car transport trailer.
JAMES KAYI have rented from this facility and I have always received quick and excellent customer service.
MELANIE DAVISThat was the Best consumer transaction of any kind that I've experienced anywhere in years. Very knowledgeable manager, very functional and streamlined process including the mobile app reservation platform, well kept trailer equipment with working lights and safety chains… great job!!
Dave KormanecLarry was friendly and gave easy to follow and thorough instructions for the rental. I would highly recommend this location for any UHaul rentals.
Christian BiddleI received the truck with less than 1/4 tank of gas. The first thing I had to do was fill-up. Not cool! But the man who leased it to me was very kind.
Joshua HardgroveEverything was awes , the gentlemen that helped us was awesome , very kind and personable …. He's a keeper
Beth ClingoThe gentleman who took care of the paperwork was very courteous and easy to deal with. However, I feel that UHaul fell short in giving me a vehicle with just over 1/4 tank of gas. So, I immediately had to fill up and then fill up at the end and try to match the amount of gas. This puts more work on the customer. When I rent a car, it is full of gas, and I fill it up at the end, very easy. I don't have any problem with purchasing the gas that I need to use, I just feel that you make it harder and more inconvenient than it needs to be.
Brian McClintockExcellent service, the gentleman who helped me were great. Je les recommande fortement.
Chadric OpalichLarry did a great job! Thanks!
Dave LintonRoof of the truck leaked water all over my belongings, would not refund any money for it and over filled the gas meter & was not refunded for over due money added to gas tank. Steering wheel shook like crazy as soon as I hit 70mph on highway as well.
Dylana MillerI dropped off the van after hours so only saw the parking lot.
Jason CampbellThis is the WORST experience I've ever had with U-Haul. Although the staff were friendly while picking up and dropping off the truck, the truck was disgusting, never cleaned, windshield had so many bugs on it you could barely see out of it. Once we were on the road we noticed the drivers side rear tire was almost flat, it took us 45 mins to get air into it which made the 11 hour trip even longer. When the truck was dropped off the employee looked at the drivers side inside dual tire and informed me that was completely flat.
Jeramie BoyerDrive was barely wide enough to drop off UHAUL. Could not properly park UAHUL due to small lot size
Jacqueline AciernoService was exceptional and friendly. We will definitely use in the future!
Lou KirkendallNothing! This location is stellar in customer service and in equipment!
James JosephStaff extremely polite and helpful pleasant experience I will definitely use again thank you
Wendy EwingIt was mostly clean, but there was a spoon, plate, and cup discarded in the cab. Other than that strangeness, everything else was great. Check in and check out were very easy. The man who waited on us was personable, friendly and very easy to work with. All in all, a great experience. I will definitely use them again.
Sharon ThomaEVERYTHING WAS PERFECT. LARRY IS A GREAT PERSON TO DO BUSINESS WITH!
BRIAN STIMEReverything was quick and easy ok
terry saundersExcellent help from Larry!
Stephen NiersteLarry was amazing! He called before our pick up day to make sure we had directions to the location. Larry does an incredible job! He makes the task of moving more bearable. Thank you, Larry!
Max UlderichLarry was very customer friendly and informative.
Mike UlleLarry was very thorough and answered all my questions. Merci.
Dan StroupEverything was excellent...staff was excellent. It was our first time renting a trailer and we were pleasantly surprised how smooth and seemless everything went. 5 stars across the board.
Mary FISHERLarry was great!
joe daubenspeckLarry was very easy to work with.
MARK ZELLEI received excellent service. Everything was clearly explained to me. The rental process was easy.
DAVID DENHOLM24/7 location with easy access. Have also rented here and helpful staff.
BLAKE SCANLONLarry is the best! I have given him my business for 13 years.
GREGG MAXINThe Cap Stop is great to work with. Je les recommande fortement.
Mark NeidertLarry is great!
jonh MARKLELarry was incredible, can't say enough good things. He made this experience easy and quick. Best U-Haul facility I've ever been too. Great job.
Victoria PinnixLarry was incredible, I was in the midst of a meltdown & his kindness and compassion is unmatched. He was thorough, precise, knowledgeable and oh so kind. He made this experience easy and quick. Can't say enough good things about this facility. Great job.
Victoria PinnixThe location at Cap Stop in North Canton, Ohio, runs like a well oiled machine.
David KellerLarry does a great job and is friendly and efficient. I've rented from here on several occasions and it's nice to know that I can rely on their consistent service.
Robert EsterleThe staff had problems with the U-Haul software, resulting in a protracted wait time. Either the software needs reviewed, or the users need a lot more training….or both!
Jeffrey CappoEverything was great
jesus ramosThe U-Haul representative was professional, caring, very helpful and I received great service.
DAVID DENHOLMVery friendly staff. The rental went very smoothly and the price was great! Returning UHaul was also extremely easy.
Debra RansonI always have a wonderful experience here! Thank you for all you do!
Lydia BrooksFriendly and helpful. Couldn’t ask for more!
Joseph CorbiWas given a trailer that had a bald tire with a ridge in it. Was not safe to drive and needed to have roadside assistance replace it before I could use the trailer. This resulted in over a 3hr delay.
Adam MeltonGreat service and well maintained equipment! Very professional and knowledgeable. Highly recommend this location!
David NistLarry is always personable and friendly. He is great to work with!
Mike BrownIt's always a pleasure dealing with The Cap Stop location. The person there is VERY friendly, polite, professional, and courteous!!
John D'AurelioVery good customer service
Dan SantarelliGreat experience!! Friendly and quick process!!
SHEENA NIGNGreat customer service!
Hannah KyriakidesI can't think of a thing. You all had it under control and accommodated me with every request I had. Thank you Larry!!
Perri WarrenBest UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.
Michael Fisher | Expérience généraleVery friendly service. Excellent facilities.
Andrea Sutherland | Expérience généraleThanks alot!
MARK HOWARD | Expérience généraleLarry is very professional and is a pleasure to work with.
AmBROSE PERdUk | Expérience générale