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DeAnna K.
Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The lady that works there is probably the ONLY reason I come to this location!! She's a JOY to talk with and always make sure my reservation/trip is top notch. I can't believe I forgot her name but she works in the mornings and is always there when I pick up a truck when moving our Film equipment. Great customer service!!
SONYA S.I prefer to patronize establishments that actually act like they believe in some type of decent customer service; this guy didn't speak or say thank you for your business or anything, just "how can I help you." Dry as hell, with no type of warmth whatsoever!
Kijuan W.Love using this location. Always professional and great to work with. Highly recommend! Thanks again for a great experience!
James C.I have next year's rental already booked!
DAN G.The lady that ran the Uhaul shop was extremely helpful.
Colleen M.Friendly helpful staff too. It's nice to know companies still have real people to engage with. Merci.
Kelly K.The dolly on the truck takes needed space for furniture. It should be removed when customers don't want it.
Luis O.Easy to rent and return
SUSAN B.The woman who rented us the truck was wonderful! Merci
Marilyn R.My only complaint is, I was charged for gas, yet I put gas into the truck twice while I was using the car. I returned it with the same amount of gas when I started. I should not have been charged for the gas.
Wayne B.Older truck but kept as clean as it possibly could.
Nicholas S.It would be good if you provided ice/snow scrapers in your trucks. The windshield was covered with frost when I picked it up and it took some time for the windshield to clear.
Norman G.Thomas was nice.
Joyce M.Don't bury your franchisees in the online search in favor of your corporate stores.
randy V.ALWAYS THE BEST AT THIS LOCATION !! ELA M.
MICHELE P.They are great! Extremely friendly. When I rent there, I feel like I am borrowing from family.
Michael S.Great customer service!!
Dariusz D.Very smooth experience from reservation to drop off, could not have been easier. Price was just as expected, no surprises.
Jackie T.The person working behind the counter, did not come out and help with hooking up the trailer to our vehicle. When we returned the trailer once again, they did not come out to help unhook the trailer.
ORLANDO G.Nothing everthing went well
Jeff S.Tell attendant to not lie about pricing..got double charged and attendant lied about her firm quote the day I booked vehicle
charles V.This location is scammer They always add extra millage and gas to the bill It happened to me twice The truck is dirty
Alaa B.Second time I've used this location in the last couple weeks , no problems in and out
Jeffrey T.The male who services me picking up and returning the truck has a bad behavior. He is very unprofessional
Tononka W.Allow me rent from the location that is closer to me and stop sending me to locations far away from me.
William H.They altered my contract, 2 days later, from 5/8ths gas tank to 15/16ths. Then claimed that I did not fill the gas tank. Tried to charge me $50. Jokes on U-Haul. I have both contracts now saved on my computer and phone. Lawsuit capable.
Alexandra T.Everything was nice and clean!
Myana B.Do not charge me for the tool I didn't use. I got charged $7 for a dolly that I didn't use
Rock M.The employees are friendly and great. I've used U-HAUL at the Elmhurst Il location on a few occasions. I've always been treat with kindness and they are very helpful. Thank you U-HAUL
Ray J.I was very pleased with your service. The lady spoke Spanish with me that was the best. The lady in the telephone was great
Rosalinda B.Excellent service. Quick check in, easy drop-off.
Adam B.I waited almost an hour to get my rental part of it was Mobile application verification which should have done prior to pickup..overall I had bad experience with Uhaul
Nasrulla K.The lady at the front desk (sorry, I don't remember her name) was excellent.
Nikolaos D.cargo van stunk of smoke smell
ROGER D.Needs more help at the counter. It took forever to get the keys and the woman there was moving like a snail.
ELAINE H.the lady who waited on us was very personable and was pretty quick with getting us our rental vehicle. check in was pretty simple.
Ralf J.He charges me extra for gas even I returned it the same when he gave it to me The truck was dirty and charged me one extra mile
Alaa B.install AC into all trucks
Richard T.Experience was excellent. I was in and out quickly but with the confidence that the set up of the trailer was correct.
Peter G.i'm not that good with doing things with my cell phone. Such as making the reservations and scanning my licsense to thier system But it went fine.
Raymond S.Aside from being short-staffed, causing the wait time to complete the trailer rental checkout process to be 25 to 35 minutes, it is an excellent location. They usually ALWAYS have a large variety of trailers available to rent (from small 4'x7' open utility trailers all the way up to 6'x12' open utility as well as enclosed trailers). The staff is extremely cordial, helpful, warm, inviting, reasonable, accommodating, & professional. I've NEVER had a negative experience at this dealer. I wish most other U-Haul locations were similar to this one, especially as far as variety of open utility trailer sizes available. There have been times when I only needed a 4'x7' utility, other times when I've needed a 5'x9' utility with a ramp, or even (but much less frequently) a 6'x12' utility trailer with a ramp. Every single time in the past 3 months, they've always had what I needed to rent in stock & available. I also rented a 12' Ford E350 / E450 moving truck about 10 - 11 years ago & they were the same back then, very helpful, kind, cordial, inviting, reasonable, accommodating, & professional. If the checkout time had been faster, I'd have given them 5-stars. But, due to the excessive wait / checkout time, I'd have to give them a solid 4-stars, if not a 4½-star rating. Thank you for your time as well as concern for customer service. I'm sure we'll talk again soon, seeing as how I rent a U-Haul trailer every 7 to 10 days. Take care. Sincerely, -Jeff, Lou, & Angela Karlovich-
Louis K.All great.
Anne G.I must have misunderstood about sizes. I thought a 17' meant 17' inside the truck. I had 16' boards to pick up and they stuck about about a foot.
NORMA D.This location was the best. The van was ready on time and Jean was very friendly. The last location I went to in Bellwood Illinois didn't even have enough fuel in the rental van to go 10 miles.
Jayne S.Keep unalert people from walking freely around the lot I almost ran over the same guy twice as he just wandered behind me while I was actively backing up
Nathan M.Overall a good experience. Rental was clean, check in and check out very easy. Staff was very helpful and courteous. Will definitely recommend.
William G.My drop off was fast. The woman at the shop was delightful. I will go there to do business in the future.
Eric Lee W.There should be full air in all tires
Michael V.Ndong Kevin Anang
NDONG A.We were transferred here from the (absolutely horrible) Broadview location when the Broadview location didn't have our truck ready at the requested time. The person working at the front desk at this location knew her stuff and was really quick to get us checked in! Very friendly staff and the location was very clean.
Brittany N.