Staff was great
RAFAEL ORTIZ
Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Don't mislead customers by indicating pickup locations are at convenient locations when the locations are at distant locations.
michael svecExcellent customer service !! Ela M
MICHELE PELAFASNice person who helped me!
Jim CahillOperators are friendly, get the equipment as needed to.
HENRY CHANIt could not have gone any smoother from beginning to end.
Peter GreetisIt was easy to rent the cargo van. We ordered ahead. The van was ready for us as promised. Convenient location. Easy drop off. Would recommend this U-Haul dealer!
LOIS PROKOSCHThey were very accommodating and I will definitely rent from them again.
Mark WetterquistThe customer service.There was amazing friendliest people i've ever met
James snyderNothing. This facility is awesome. Made it so easy!!!!
charles sparksThe lady at the check-in and I am sorry I didn't get her name. She was an older lady, she was super helpful and friendly!! Loved her so much!! She is definitely an asset to this business
Carol YueClearly marked customer parking would be helpful.
Jaroslaw StopczykFast reliable
Frank EstradaThe lady who took care of me was great. Convenient location. They have every kind of trailer or truck.
John FudaczWheel was ready to fall off. Six hour trip took two days. Still have rental charges, due to multiple trailers being rented, due! I shouldn't owe U-Haul a dime.
bill lotzExcellent customer service at this location!! Michele Pelafas Inc
MICHELE PELAFASNothing, everything was as smooth as can be. Your office reps were great.
joe kilgallonNeed to update your billing system had problems checking out
William LangridgeJust keep up the good work. Thank you for all of your help with my rental.
Fred HoyneThe passenger side mirror was not adjustable or was broken.
Jayne SiouGreat staff/ employees
Joseph FanelliVery friendly people Equipment was in great shape No worries, no issues
Amber ReifWould highly recommend this service provider
amanda MbewePads were not in van. When we notified the site, this was immediately removed so we weren't charged. Mistakes happen. How you respond to them is what matters and the response was perfect.
Nancy BlakelyThe pickup place in Elmhurst was great, and the mover men I hired through u-Haul were absolutely fantastic. I will never forget Miguel and David from D&G Movers, they were wonderful! The whole experience was FIVE STAR!!! I will recommend it!
Phil PanuncialmanI was told I had to return the 26 foot truck in the exact spot where it was picked up after hours. In order to put the truck back in its spot it had to be backed in with a snow mound in back of the parking spot and another one in the front along with equipment and with another 26 foot truck on one side and a U-Haul trailer on the other leaving less than 10 inches on each side.i was also charged $20 fee even though the app would not work that evening when I returned the truck and put keys in the drop box as instructed. I will not be renting from this location again.
Mandy PuchalskiMy location was moved to a further location than the one I chose, making my miles driven higher.
Vanessa Salinasvehicle was not clean and did not smell great
Anthony Marinoexcellent. always pleased
Faizeen KhandakerI didn't catch the woman's name a the front desk but she was amazingly sweet! If she isn't the owner, she deserves a raise!
MYLES TANGOffice staff was very helpful and friendly.
Christopher ZiolkowskiFirst trailer the plate light was out, second one had a broken wire in the wiring connector causing the rear lights to flicker. I had my own (just in case have towed before) any the woman working behind the desk gave me a new cord and everything was great feom there out. So over all it was great, the parking lot is super tight so it's a bit hard to navigate at times depending on how many cars and trucks all around the building.
howard PfisterGreat service, friendly staff, very happy
Ruben OrtizIt would be nice if paperwork was all prepared so that it can be signed and I can be on my way. I had submitted all the information on-line, so it could have been done in advance of my picking up the truck.
Marc WeinsteinThey were very helpful and the price was good so I will recommend this site as very helpful and will use them again.
Dan SchollFix your app.
RENE SCHUURMANI would strongly suggest a laminated card that explains all of the functions and controls in clear and concise explanatory language to avoid any confusion in operating controls. I am a big fan of UHaul and actually looked into becoming a dealer. One last thought. You might use rechargeable flashlights. Take care, Jim Court
James COURTEasy drop off!
Amy GowansNothing. This was a very pleasant experience and highly recommend using this rental location
THOMAS GLENNtruck share 24/7 app SUCKS; it never is a smooth pickup or return experience.
ROGER DURDILExcellent customer service ! Ela Martinescu
MICHELE PELAFASEasy access and availability.
DeAnna KettlerThe lady that works there is probably the ONLY reason I come to this location!! She's a JOY to talk with and always make sure my reservation/trip is top notch. I can't believe I forgot her name but she works in the mornings and is always there when I pick up a truck when moving our Film equipment. Great customer service!!
SONYA SCALESI prefer to patronize establishments that actually act like they believe in some type of decent customer service; this guy didn't speak or say thank you for your business or anything, just "how can I help you." Dry as hell, with no type of warmth whatsoever!
Kijuan WardLove using this location. Always professional and great to work with. Highly recommend! Thanks again for a great experience!
James ChiappettaI have next year's rental already booked!
DAN GIBBONSThe lady that ran the Uhaul shop was extremely helpful.
Colleen MccauleyFriendly helpful staff too. It's nice to know companies still have real people to engage with. Merci.
Kelly KilboyThe dolly on the truck takes needed space for furniture. It should be removed when customers don't want it.
Luis OrozcoEasy to rent and return
SUSAN BAKERThe woman who rented us the truck was wonderful! Merci
Marilyn RiceMy only complaint is, I was charged for gas, yet I put gas into the truck twice while I was using the car. I returned it with the same amount of gas when I started. I should not have been charged for the gas.
Wayne BravermanOlder truck but kept as clean as it possibly could.
Nicholas SembrakisIt would be good if you provided ice/snow scrapers in your trucks. The windshield was covered with frost when I picked it up and it took some time for the windshield to clear.
Norman GreerThomas was nice.
Joyce McNaughtonDon’t bury your franchisees in the online search in favor of your corporate stores.
randy valentaALWAYS THE BEST AT THIS LOCATION !! ELA M.
MICHELE PELAFASThey are great! Extremely friendly. When I rent there, I feel like I am borrowing from family.
Michael SoleGreat customer service!!
Dariusz DowgielewiczVery smooth experience from reservation to drop off, could not have been easier. Price was just as expected, no surprises.
Jackie TornabeneThe person working behind the counter, did not come out and help with hooking up the trailer to our vehicle. When we returned the trailer once again, they did not come out to help unhook the trailer.
ORLANDO GARZA