Excellent customer service, shout out to Steve! I've rented from here several times and have always had a great experience.
Jason Goodall
Customer Reviews for The Carter Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The owner of this franchise was fantastic to work with!
Shelley HunterSteve was wonderful to work with super easy pick up and drop off!
Eliza DollisonJUST I FEEL IT WAS WAY TO MUCH TO RENT UHAUL JUST TO MOVE 2 HOURS AWAY, AND I FEEL IF YOU RENTED A UHAUL FOR THE FIRST , AND THEN NEEDED A RENTAL AGAIN , UHAUL COULD AT LEAST GIVE ME A BETTER DEAL, BUT NOPE
Glenda HonadelEvery thing works well at the Newcastle Wyoming location run by Steve Carter. Vern Johnson
Vern JohnsonSteve is awesome easy check in and checkout!
BRIAN KNIGHTnoone there when I dropped off the car dolly.. sunday morning.. took pictures
michael caryThe location was convenient but since it was Labor Day there no one there but the app, taking pictures and confirming the location was excellent and easy to use.
Ricardo ChonaReturned trailer at drop off location using the online option and taking pictures of trailer. Very easy and convenient to do.
Jessie CanadaySuper nice guy went above and beyond
dean rightnowarEvery thing was,Great!
Fred WiggnallAlways do a great job to help the customer.
Carter CompanySteve was very helpful. The service was excellent and he answered every phone call promptly.
Raeann Milamvery happy easy drop off location
Martin CoglasGreat place too business!
Carter CompanyEverything was great! Steve was very responsive and helpful. No downside. All good.
Carol SouzaI would like you to start by making this fiasco right with me! I need someone to contact me about this. I definitely expect to be recompensed for a good deal of the monney i had to spend to only have the equiptment be of such poor condition! It was so fortunate that i hadn't pulled over outside of town and had gotten stranded on the hyw! My phone had 3 % battery left when this happened. I didn't realize that there wouldn't be a charging outlet in the truck either.
Mendocino KingI love this U Haul dealer and he is so ready to help us!
Weston County FocusEasy drop off. No one on site on a Saturday so did after hours drop.
Jeremy DedicGive Steve, who runs your Newcastle branch, a pay raise. He has been the most kind, helpful, patient person I have ever dealt with. He is always updating my booking to fit my always changing schedule, changing size of truck or trailer that I need or calling me back on a Sunday when Google thinks he's closed. He never fails to have just what I need sitting there cleaned up and ready to roll when I finally get to town to get it. I've been dealing with him a LOT, and I have never had such a good experience with any business. Hats off to our friend Steve!
Lowell KrisherVehicle had transition problems and had to abandon our last use and pick up load. Fuel just burned up at 6,8mp gallon it was poor truck cistbus allot on fuel costs because of poor truck. Truck had Maintenance issues. Had to abandon the move and limped back home in the U-Haul truck at 1am Sunday morning and returned it back to Newcastle. Certainly would like compensation for a failed move.
Stephen ChurchNothing. Mr. Carter was exceedingly helpful.
Don BerdahlSteve was extremely accommodating and friendly. 10/10 would recommend him to anyone!
Darla AspenSteve Carter went out of his way to help us and was very pleasant to work with.
Michelle ReedHave always been treated with outstanding service here.
Eric HansenVery easy to drop off, easy to find location and staff was so helpful!
Jessica CunninghamExceptional customer service and reliable. Thank you!!
Karen Parkera ok
Jeffrey RidgleyThe address was for city hall. I had to fix the cable for the taillights. The proprietor was very nice.
Terry Shellnutsteve does a grate job
Louie CastelliAll was good
MARK GOLDENColorado is the only state where we have ever had problems with rentals. We have lived in Florida, NY, Utah, Oregon and WY.
David SulewskiSteve Carter saved me. UHaul called me a day before I was to pick up my truck in Gillette Wy and told me I didn't have a truck even tho I reserved one a month in advance with confirmation. Steve knew my situation and by luck he had a truck coming in and he called me
Kim RichardsExcellent service
WILLIAM MURRAYSteve was professional courteous, . He made it easy to get it all done.
Terry DressorVery excellent service the U-Haul dealer was courteous and most helpful. He was able to attach the trailer professionally and help me with all my questions. A+ A+ A+ A+ A+ service Thank you!
George KleinHave better tires that don't separate
KARIANN SAVELESKYSteve is a great guy to deal with. Rented here before. Never disappointed
JUSTIN DORRANCETire was flat when got home, had to replace 3 of the 4 tires before leaving on trip. Reservation system does not work. Had to drive 80 miles to pick up a 6x12 trailer I reserved 3 weeks in advance.
Brad ClarkSteve makes it easy, will continue to use, very satisfied repeat customer.
Stanton SmithCustomer service was fantastic walked me through everything to ensure it was perfect for my moving job
Evan MitchellSteve at this this location tried to fix the truck we had rented in Custer,sd, but couldn't, we were down for 3 hrs. THEN ANOTHER 4,5 HRS IN RAPID CITY, while Dale's tires put all 6 new tires and a trim on the truck. We had to get a hotel room because we were so far behind on time as a winter storm came in.
Robert GauldinHave U-Haul make more of an effort to relocate vehicle closer to customer. Had to drive an hour and twenty minutes to pick up truck when there were other location five, twenty and fourth-five minutes away.
Jared MorrisIt is confusing as to where the office is for this location
Jimmy Porter2,5 his late with no message. Very disappointing. I understand you have to get the trailer, and cell service is spotty, but leaving no message at all!?!
John KlappVery friendly ??
Louis ScottN.D.
Cody NelsonService was excellent! Even helped outside business hours!
Timothy ManningSteve was great at doing what needed to be done and went out of his way to help out. Definitely go with uhaul again.
Julie Nenninger