First location you sent me i had reservations and they were not even open and yall did not honor your $50 guarantee. Then the next place there were alot of communication issues and the actual equipment was dirty and missing parts.
Kerri I
Customer Reviews for The Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing it was simple easy paid for it out the door brought it back out the door great service
robert pTaillights not working. Very dangerous when towing at night.
jimmy tI tried to use the app to return the equipment. The pictures I submitted wouldn't upload. I had to go into the location for assistance. It was difficult to get the personnel to understand the situation, but they were eventually able to resolve the issue.
BRANDON WThey charge for gas I put in , I turn in the truck 5 pm and drove 12 miles and they charged for 16
Leticia MI had a great experience. Was very impressed with how quickly they were able to help and how easy the process was.
shonna mBroken mirror in back we had to clean van before we could use it.
Michael BDennis was a big help and went out of his way to help us.
David HThe trucks were parked very close together, as expected, but I couldn’t get between them to make an assessment of the one side and the grass was knee-high making it uncomfortable.
Kevin BThey don't speak English well. Can't understand they don't understand uhaul page I had to do everything on their computer. Trailer was missing adapter for lights they couldn't tell me how long a rental was or anything. And supposedly when I dropped the trailer the next day the computers were down
Braddly NWas given no drop off paperwork to leave in box if no one was there to check us in. Girl was sick rubbing nose, coughing etc. and asked me to come type my 3 phone numbers on her keyboard instead of doing it her self. Then offered no sanitizer or anything after I had to touch the keyboard. Good thing I carry my own. I asked if the insurance I paid for covered my car and she said no. I said well I thought it did when I got it. She just said I don't know. Gave no cares at all it seemed. TD was behind a RV and my husband and I had to drag it out he has a bad back and driving after really caused issues. Very unprofessional experience. WILL NOT GO BACK THERE. Should have asked reservation to be moved to a place we could just drive up to equipment and not double stack and no offer of help.
Theresa TThe lady charged me for mileage that I was told I would have free Because I had to travel to pick up the truck When I asked her about it she pretended as if she didn't understand English very well.
David GEverything was just perfect.
Walner SThe girl didn't check my vehicle, the trailer, or know anything about U-haul. I had to drive to an auto parts store to get a brake light adapter.
caleb MVery unfriendly. Strong accent. Could not understand
Brian O.
Mike GI was overcharge
RONNIE SNo problems. Everything went very well.
jonathan tPlan to use this place for all of my future needs involving UHaul6.
John HSuper fast and friendly service. I've used them twice in six weeks and I pray I never move again but if I do I WILL use this location.
Brandy G