Can't think of any!
jenson O.
Customer Reviews for The Detail Shop
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service
scott N.Great job
Scott N.Excellent place the owner was very helpful. He went above and beyond to help me out.
Lowell W.There is nothing that I would say needed improvement. The service was friendly and personable. I was given more than enough days with the U-Haul, more than enough mileage to get to my new home, and he even allowed me to pick-up the truck early. It was nice to receive a phone call checking to see if my move went okay. Would highly recommend.
LAUREN W.The owner of the Detail shop was super friendly and helpful. However he did not get the proper information from U haul to be ready for my rental. This was very frustrating as I had to travel almost an hour extra after my original rental fell through due to lack of lights even though I had been pre cleared by Uhaul
Debra D.Todd was very helpful and willing to assist to make it a good experience. I will definitely return to this location for my future needs!
Kenneth S.Def would dealer was very helpful
theresa E.Had to back the trailer out of location onto main road in traffic without help. They told me to drop it at the closed gas station next door. No one checked the trailer in. I don't think there was a Uhaul representative there. Very poor customer service. Will NEVER go there again!
JAMES D.Make it easier as to where to scan a code for the pickup location. All it was was “box by frontâ€. Front of the truck (scanned all and didn't work), is there a box in the front of the building (there was not). We sent an email just to say we picked it up and what we wore so it didn't seem like we were stealing. we left 20 minutes later which made our arrival late.
tia B.This is the best U-haul rental I have ever had! Pickup and check-out was incredibly fast. And check-in was effortless. This is a great place to rent from ! Merci encore!
Bruce S.Was told trailer had to be picked up in an hour or reservation would be given to another person and then when I got there, there were THREE motorcycle trailers!!! Also, I was given NO receipt nor contract, nor pouch explaining procedure for break downs :(
jack H.Lock box that keys in was broke. Took us 15 minutes to get keys out. We were not told it was broke.
Meredith O.Nothing. Good service!
craig B.I don't know. It was a great experience.
JAMES T.Quick and easy drop off... very friendly and personable!
Brian G.I will never get a U-Haul from this location ever again! The employee did not know any information about giving us the key to our U-Haul, so we called the manager and he cursed us out for calling him because he was not at the location. They did not want to provide us with the keys and he was very rude !!!
Brian B.Make sure gas tank is full. This is the second time that tank was at least 1/4 low to start.
David M.Well run . Good location
Gary Q.Have gas tank full.
David M.U-Haul Corporate was a nightmare to deal with. I made the reservation in person at The Detail Shop and Todd was great. A day later I get a text that the truck will be available for pickup at a different location at a different time. I called Corporate, spent an hour on the phone, bounced around to four different people. Called Todd at original location and he got pickup moved back to his location. The morning of pickup I received a text that pickup was scheduled at the other location. I drove to the original location and they had a truck for me. A real nightmare!!
judy E.Get the driver license process done ahead of time. I wasted 1 1/2 hours waiting for the approval! It was a horrible process picking up the u-haul through 24/7. It wasn't easy, I had nothing but trouble each step of the way. Had to call all the time to get information connected to my account!
kelly L.It was fine for dropping the van off, but it was clear that the business was more focused on fixing old cars than doing uhaul business.
MIKE T.Lied about the amount of fuel in truck, took forever to get a call back, said blankets were missing then they magically appeared, WORST LOCATION I EVER WENT TO
John L.Love that the owner worked things out so that we could bring it back to the same place as we picked up. Thanks for all he did
Elizabeth J.The uhaul was dropped off here. We did not go inside the location nor deal with any personnel.
Judy B.the dealer is a liar and thief. He is attempting to rip me off with false charges and rates. He will not return my phone calls when contacted numerous times thought the past 48 hours. I have filed a complaint with Scott, mgr in Freeport and disputed all charges with mastercard. At time of rental, dealer did not discuss terms or conditions but continually whined about how little Uhaul pays him to be an agent. Going as far to call Jenna, the best liar they have. Why he's telling me this I do not know. I just wanted the truck. Rick Winters
rick W.Nothing at all -- it was a great experience all around!
Joseph D.Great service. The owner and his employee were more than helpful. The type of old school service I expect when I do business with a local yet national company.
Ted G.Wonderful service. Will use this business again.
robert H.The only thing I would recommend is to make sure that the 0830 Monday morning customer is not forgotten.
Lynn K.I did not get the furniture dolly, hand truck or TV boxes, since they were not at the location; i had wanted to pick up the truck in Markham, but I was sent to Harvey to get the rental truck.
Thomas K.dolley I ordered was not there. the one I got was too big and was also broken
Maranda R.The manager was so helpful, he even came in on his day off to make sure the truck was up and running for me.
CHRISTAL M.The Freeport dealer was exceptional. He worked with my needs even though they required changes. He went out of his way traveling 85 miles to assure I had the requested truck the day of my pickup. I've rented uhaul equipment many many times, but this was the best experience to date...
David Y.The truck I received was brand new!
Lynn K.The proprietor Todd was phenomenal - this is the second time that I have rented from this location and he is great - kind, efficient and very helpful - I cannot say enough good things about him - also, the two renting experiences were great - clean vehicles!!!
ellen V.