We were disappointed to be charged an "after hours" fee for dropping off a trailer at 1:30pm in the afternoon, even after being told we would not be charged.
James P
Customer Reviews for The Ferguson Lumber
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Hated moving, but the renting of this Uhaul was easy and I couldn't be happier. Thank you for the help!
Jennifer WDon't recommend renting a truck from this location, unless you want to get over charged for your rental and have poor customer service from the manager. I've had better service at other locations.
RYAN KRenting was easy, returning after business hours and trying end contract not so much.
jerry mVery friendly and efficient.
Timothy SThey were closed from Saturday at noon until Monday so charged me $20 for dropping it off during that time. Fortunately corporate uhaul refunded the $20.
Jeff TWalk around the equipment with the customer
Vincent RAwesome service!
Evan BCarry more hitches
Tom MThere was a problem with the computer, but everything else was fine.
Pamela SMy review has nothing to do with this specific location. This location they were efficient on time and very friendly. U-Haul in general screwed me with driving 40 miles out of my way, I have yet to see the $50 refund, and was charged $130 extra on top of the original cost.
Megan RNotify if truck is unavailable! We originally booked for pickup in W Lafayette. Two days before pickup we tried to move up a day. Only then did we find out there were actually no trucks available for original date anywhere. Had to drive out of our way to get the 1 truck that was available. This would have been a big deal for our 1000 mile move and we had reserved early! Beware if you are renting!
Julie JPlan to use this location again.
Kathleen WStaff was very friendly, helpful, and accommodating.
Karlee JOnline drop off, after hours.
Tim SDropped off on Sunday. Location closed and used online drop off
Tim SBecause of poor packing by the moving help company, great lakes, I was not able to turn the truck on time. Their work was so terrible that I had several pieces of valuable furniture damaged. Some one needs to make due on the monetary damage to my furniture!!!
greg gWhat is the point of having a reservation system if u-haul does not have the capability of knowing where their equipment will be. I had to drive about an hour to get a trailer that I had reserved weeks ahead of time. Our world has the technology to be able to keep reasonable track of their equipment. Uhaul's own policy of calling by 6 pm the night before to check on my equipment rental failed because they didn't follow their own policy. On top of that they wouldn't do anything about a discount because their policy didn't work. Their response was even worse. They basically said their policy doesn't work sometimes and we can't give a discount. So basically they don't even care about following their own policy which is terrible customer service.
Nicholas OI was told to pick up my deposit at this location. They refused to refund my deposit. They were very rude about out and offered no help. I still have not received my deposit back. I'm not happy at all
Rhonda BWe were forced to pick up at this location. The same vehicle was located within five minutes of the house we were needing the truck for. We should have been given a discount for picking up at a location an hour out of way. The 24/7 pickup did not work very well. It took more than 30 minutes to get the code for the lock on the back of the truck. Most of the 30 minutes was wasted sitting on hold waiting for a uhaul rep to answer the phone.
David Ktheir was a marker light out on the trailer. also the floor was unlevel and their were foot prints one the floor.
Neil RI was charged a $20 after hour service fee and I'm not sure what that was for, being that I check the truck back in online.
Deidra IPlease read the comments above.
Jason SQuick and easy.
Nathan BFast and easy rental experience.
Neil LEveryone was kind and courteous .
Eric HVery friendly and helpful staff.
Ken SJust dropped the truck off and used drop box.
patty lThanks ! Would have preferrred to trailer my Volvo, Don't understand why it didn;t qualify.
Steve GThey had no idea how to do the paperwork and had to call the owner to get walked through it. My boyfriend had to get on the phone with the owner to help the worker. They also didn't have any idea we were coming and had to get the truck ready. All of this after the person I spoke with on the phone screwed up my whole order. Never again
Tracey CGreat service
ada gVeedersburg staff were great. Very happy our truck was still there. Do not like U-Haul policy that someone could have come in and rented truck and I would have needed to drive to get truck when I made reservation ahead of time.
ADA JWhen I called originally to the meter's Burger Uhaul provider, they said they did not have a truck available. However when I called the Terre Haute location they said that they did. So I would say they need maybe a little bit more training on how to view the schedule of customers because they were not aware that they had one available and made it a little bit difficult for me. But thankfully Terre Haute was able to validate they did in fact have one so I am overall happy with the turnout
Audrey LNothing, customer service was excellent! Abe was very helpful in helping with a company mistake by almost overcharging me. Will definitely use this location to pick up/drop off in the future!
justin FThey were very helpful. I liked the on line check in set up, picking up the trailer was quick and easy.
Larn MBack tires tread worn. Couldn't back up the whole way to my front door. Would have been concerned about safety if there would have been snow on the roads.
Sally MWe took it back after hours so questions do not apply.
patricia tvery unfriendy, told us to just give him the keys and we were done. I asked for final bill to confirm drop off. big hassle.
Don SOver charged
Jason S