It's a 24 hour pick up and drop off. I did not interact with anyone
JESSICA W
Customer Reviews for The Freeman Company TX
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Communication between locations improved would help a lot!!!
CURTISS DWe did not receive our moving blankets as requested and paid for.
Reynaldo GVehicle smelled lime a chicken coop, only drive side window worked and rear view mirrors where defective on that unit. Also this was not the location I primarily chose, a customer service employee reached out to me to change location and promised me to add an extra 24 free miles to my trip as it was further from chosen location and was never given the free extra 24 miles and charged for mileage after dropoff.
ROBERTO MSuper fast and easy to check out and back in. Trailer worked great for what I needed.
John MI was told it'd be cheaper to return to the site and if no one was there I could leave the truck. That's what I did then I was charged $20 after hours fee. If I knew there would be a fee I wouldn't have returned the truck overnight.
Katie MThe on-site employee was extremely nice and bent over backwards to answer my questions and accommodate my needs. I talked with the owner and texted with him on a few other questions, and he was very helpful as well. I have plans to rent a trailer again in a few months and will definitely do all I can to return to this same location. Fortement recommandé!
Wendy CThe guy who helped us was very nice and helpful.
Sandy BNothing it was great didn’t have no issues at all with the customer service
Isaiah AVery great help,
Jose FI was sent to the location due to them not having the truck available. When I got there I called the # on the door and the rep had an Attitude saying he didn't work on Sundays and to call haul. I had to call 3 times to be able to get setup to pick up the truck. The ap was not working they had to text me the link. The truck was parked to close to the building and I had to move it back and forth to have enough room to turn it to get it out of the parking spot. I was highly disappointed in the whole situation.
JEREMY HOwner took care of me over the phone on a Saturday. Very impressed
Troy BThe truck has a headlight out.
Misty JThe check in was way too long and the app didn't work
Denise WCustomer service when picking up equipment was a hassle dropping off was excellent
larry cGuy was friendly and helpful
Tammy WVery pleased with the service
Larry WI was quoted $89, which was paid when picking up vehicle. It was returned next day on time, a week later y'all tried to charge $106 more to my credit card. The next week tried to charge $81 to my card. Both were declined. I was told a certain price I paid that price I'm not sure why they're trying to take more money out
Michelle HAwesome customer service!
Payton LNothing but good things to say! The ease of the rental process was flawless. Communication was excellent and went above and beyond to take care of the customer.
Dustin RFantastic service! He was so nice & willing to help in any way possible.
Jennifer PI can't think of anything
Chris AThere is nothing available at this store as far as supplies. No tie-down straps, no auxiliary lights, and no boxes nothing. Should at least have basic things.
ROY JThere is no person at the location to check you out and it’s a pain trying to do it on the phone.
Stacie R