Although it took a moment to find my original reservation and original quote, I was happy they took the time to follow through and correct the issue. Thank you for your service.Alberta B.
Customer Reviews for The Gatorhole Country STR&TACKL
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was overcharged, they tried to force insurance on a 5x 9 trailer. When I went back to the uhaul location to straighten it out the owner threatened to end me. Yes I was threatened with physical violence because he was caught trying to overcharge my rental. The location is called the Gator hole in Wilmington NC. It is on hwy 133 . I've done business with a lot of different personalities in my life but this guy is a threat and quite frankly the states biggest A##ole. By the way he had to wait until 2 of his friends showed up to find his courage. No B.S. a complete dou#%bag. Stay away from there.JAMES M.
Le client n'a pas laissé de commentaire.Paul H.
Terrible drop off experience. Location if down right in welcoming. Lady standoffish and seemed like it was a bother. Upon picking up the uhaul they informed me it would be cheaper to drop off the truck here. So I agreed, they ended up charging me for the extra distance I had to drive to drop the uhaul off at!!! Also charged me for 4 gallons of gas when it was well above 3/4 of a tank, the required amount to return the vehicle on my contract. Terrible experience, will tell everybody to make aware of practices going on at this location!Skylar F.
Le client n'a pas laissé de commentaire.ESTHER B.
Easy in - easy outJoe C.
Le client n'a pas laissé de commentaire.Mark P.
Excellent people and experience. My 2nd time renting from them. Highly recommendjeff C.
These folks were great. Their job was pretty easy, though. They simply had to tell me where to park the testier and send me an e-mail receipt.Stephen B.
Le client n'a pas laissé de commentaire.Eric W.
Le client n'a pas laissé de commentaire.William C.
Outstanding service! So kind and so very helpful :)Monica M.
Need to show how to strap down car.Thomas B.
Le client n'a pas laissé de commentaire.Nick M.
Le client n'a pas laissé de commentaire.GLEN G.
Le client n'a pas laissé de commentaire.ann F.
Extremely courteous and friendly staff. Quick and easy pick up of equipment. Staff always makes sure that the trailer is properly securedMIchal H.
Le client n'a pas laissé de commentaire.Donald C.
When we arrived, the appliance dolly we reserved wasn't there. I had reserved it through the uhaul website so did not feel like the dealer was at fault. We had hitched up the trailer when the mistake was realized. After a few calls to other locations by the attendant, it looked one could not be had. I asked the attendant to make calls and check various dealers which would be on our path to purchase the appliance in one city and take it to our home in another and then call me and tell me what she learned. She did so and called me to let me know she had secured one at a location that was just a couple of miles out of our way. The second location m&m mini storage boiling springs lakes provided the dolly without charge to make up for our trouble. Despite the issues, both these dealers turned back flips to make things right! Thanks to both dealers.Dena L.
Le client n'a pas laissé de commentaire.Joshua H.
Location was great..it was just too far to travel to return the tralerGary R.
Le client n'a pas laissé de commentaire.Stephanie L.
In and out very fast and above average.Gerard N.
Le client n'a pas laissé de commentaire.PaulD K.
Le client n'a pas laissé de commentaire.Frances C.
Can was ready on time and staff is very friendly. This is the second time I dealt with this location and would do so again if the need arises.Michael D.
Le client n'a pas laissé de commentaire.MaryBeth C.
Customer service was great and they were very friendly. I highly recommend this location for equipment rentals.Joe R.
Everyone at The Gatorhole Country STR&TACKL was beyond helpful with the pick-up and return process. I would highly recommend this location for your rentals!! Thank you, Gatorhole!!Allison T.
The person who handled the transaction was polite and professional. The process was very easy.Douglas S.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.BRIAN S.
Not a thing. The van was waiting when promised and the lady checking us in was efficient and knowledgeable. Simple and quick.Paula K.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.Joan L.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Chester H.
Awesome help at the Gator Hole- I ended up leaving a car there until I could get the truck loaded and then came back the car and trailer. Very friendly - I would recommend them.Danny E.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.BART M.
Le client n'a pas laissé de commentaire.Beth W.
Le client n'a pas laissé de commentaire.Tom B.
It was perfect,They did everything to accommodate me mad me feel like there only customersBruce S.
Easy transaction, quick pick up/ drop off - good experience.QUINCY H.
Le client n'a pas laissé de commentaire.DavidH C.
People at Gator Hole are super to work with! Enjoy visiting anytime I need a Uhaulâ€¦Richard P.
Excellent costumer service. Quick and easy.MIchal H.
Le client n'a pas laissé de commentaire.John D.
Great experience would highly recommendDio G.
At drop off, I told the young lady I was about a notch under half a tank and asked if I needed to go get it back to half. She told me not worry about it, however I ended up being charged $30 in gas.Jonathan C.
Great customer service thank you very muchClaudia M.
Amazing customer serviceTimothy M.
Very friendlyTimothy M.
The owners of the Gator hole Country str & Tackle. helped me to hook up the trailer in a safe and roadworthy manner. I was very impressed wit the price for three days. i would recommend this store to anyone that is looking to rent from u hall.Gerard G.
The drop of location was 40 minutes from our unloading destination. Way to far when there are a few other U-Haul locations much closer to our destination.BEN M.
Le client n'a pas laissé de commentaire.Marial P.
Listed equipment online as available for moving (appliance dolly, covers). Keys were in business instead of in van as listed on contract for mobile pickup. Address for returned was changed by them and as I was asking why was it changed. I was talked older and told to call the uhaul hotline. Basically just poor customer service.David S.
Le client n'a pas laissé de commentaire.Chuck W.
Le client n'a pas laissé de commentaire.JUAN G.
Le client n'a pas laissé de commentaire.CHRISTOPHER C.
Kristy is a five star plus customer service rep with UHaul at the gator all. She went above and beyond the call of duty to make sure my experience was 100 % plus. I would definitely recommend Kristy at the gator hall for a U-Haul. Christy should teach customer service, LOLJACQUELINE S.
Great service!RONALD R.
There are new owners at the gator hole where I picked it up and they were extremely friendly.MARC S.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.ROBERT W.
I would not recommend U haul to anyone I know a will recommend to friends and family to include social media that they do business with another company. I dropped off my rental vehicle at the return location when they were closed because I had to work the next day. I had swept out both the cab and cargo compartment , folded moving blankets and I was still charged a cleaning charge. I was also charged an after hours charge, no one had to come in to process my vehicle so that was a BS charge that your company appears to use to run up my charge, I guess as long as youu is have my credit card information you can charge whatever you want, it won't ever happen again .MARK H.
Great help .rocky H.
I was not made aware that I could not return the trailer to a more convenient location. So it was a bit of a hassle to get it cleared up, but everyone was very helpful and accommodating. Jay at Fantastic Finishes and Taylor the regional went over and above to make me happy. Good job....RICHARD M.
Le client n'a pas laissé de commentaire.BARTON M.
Le client n'a pas laissé de commentaire.M M.
Nice people, friendly and good customer service.ROBERT S.
Le client n'a pas laissé de commentaire.lisa S.
The new owners of the gator hole were absolutely fantastic. I hope they do well in their new business and will do everything I can to make sure they get future business from me and anyone else I knowSUSAN C.
Le client n'a pas laissé de commentaire.Christopher B.
Very friendly and a great experience.ROBERTCLARK H.
We were somewhat pressed for time so we appreciated that the check-in was handled quickly and efficiently. No problems at all with the vehicle.ROBERT V.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.NEAL B.
From the pickup location (Gator Hole in Winnabow NC) to the drop off location in Houston Texas, the service was great!!Timothy Z.
Everyone was very accommodating and helpful. We will definitely utilize this service again.JAMES P.
Very close to my destination. Online checkout was a breeze.Fred P.
Great service and all good.PAUL T.
Le client n'a pas laissé de commentaire.Beverly G.
More training on computer formsMICHAEL D.
Staff very courteous and helpful! Our second time dealing with this location! Great folks!RAYMOND B.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.George M.
Le client n'a pas laissé de commentaire.KYLE S.
Le client n'a pas laissé de commentaire.MARY H.
Le client n'a pas laissé de commentaire.MIGUEL LUIS LAVO P.
Le client n'a pas laissé de commentaire.Emerson S.