Truck share does not work. No cell service in the area. Major fiasco. Fortunately the owner showed up early and we got the truck. Location is good. Just not truck share. Truck share was a disaster on both ends. Will never use it or recommend it
Richard N.
Customer Reviews for The Grade Outdoor Structures
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
They were there when the other location was not! It was a very dirty building but we got a truck…
Robert G.He offered information on a better set up with the hitch. My truck set up a little higher than normal he mentioned that it needed a drop hitch.
MARK H.The guy disconnected the trailer with causing no issues but that's as far as it goes. But other than that the place was a mess and smelt severely of smoke.
Sylvester C.Nasty place it smelled like urine and it was small people wasn't so professional
Zach D.Nothing against this location - uhaul made an error and put me as returning the trailer at the wrong place. After two phone calls, the chat, and too much time on hold it was finally resolved. I was hung up on by one associate. As a whole, I would struggle to recommend uhaul to others because of issues like this……
Sadie Grace H.A bit frustrated as I drove less than 40 miles and put in 3 gallons of fuel. Checked the gauge and it aligned with my paperwork. When I got my invoice was charged for 4 gallons of fuel. I disagree with this charge
Christopher W.David Gurley was very professional and answered all of my questions.Couldn't ask for any better.Will definitely rent from him again
Billy P.Good people to deal with! They came in on their day off to help us get a trailer rented. Helped us out in every way possible and went above and beyond!
scott K.David was very helpful and flexible. Offered up lots of information, reccomendation and was willing to help out in other areas if needed.
DANIELLE P.The owners were super nice and helpful!
Rebecca C.David went above and beyond, replying to me after hours to make sure I had dropped my rental at the proper location. He also made sure to promptly check me in online and messaged me to let me know all was good. It's great to have such prompt, polite and helpful customer service!!
TAMARA W.Office a shed filled with cigarette smoke. I was refused service and told to go to another location to return my trailer. At the other location, I was told there would be a fee and that I could return the trailer on my own. After I returned the trailer, I was called by the franchisee David and scolded for having returned the trailer at their location.
William N.The truck had no ac. The fumes and the heat from the engine was blowing up into the cab. This truck needs so work, but it got me here.
David T.Nothing everything was excellent
Mike B.Top of the line service! This location took care of me and I had zero worries. Je referais appel à leurs services.
Jesse F.Location was easy to find and get to. Having to move is stressful and everything from getting the uhaul to returning it was a breeze. Owner/manager was wonderful and helpful.
Jason G.David will take car of you.
ken shealy S.Did not like the people that ran the suluda location
STEVE B.They were extremely helpful and friendly and highly recommended!
David L.Very nice and helpful staff.
evertte B.Incredibly helpful. Thank u.
wendell P.He was rude and very disrespectful. He then overcharged me and when I tried to speak to him about it, he refused to speak with me about it and when I tried to look through the contact, he kicked me off the property.
Dallas B.Lee was very helpful! He made suggestions. He went out of his way to accommodate my need for boxes. He even met me at a public place across town to give them to me after he picked them up from a different center. He was very easy to work with.
susan L.TRUCK WAS GREAT MOVE WENT WELL OTHER THAN A MEDCICAL ISSUE AND UHAUL WAS VERY UNDERSTANDING
David G.David was very helpful and professional. I had to go back for a second ban bc the loaders couldn't get all my stuff in. David was very helpful in helping me select the size vehicle that I needed.
georgianne M.The location did a great job. The problem I have is that we scheduled for a different location and the rep called me at 10am to inform me we would have to go to this location which cost us 40 miles at 79 cents each and the difference in gas. I asked if they could help with that and they told that there was nothing I haul good do to help with that cost. So because of this I will consider other companies in the future
Gerald E.David was very helpful and knowledgeable. I would recommend this location for rental
Anthony D.The owner was very helpful and friendly. 🙂
Carol S.Super awesome and helpful ! He went above and beyond to help us get moved and I am forever grateful and appreciative of him ! Thank you so much !
liz S.The customer service here was amazing. Knew exactly what I needed and went the extra mile to make sure I was taken care of. Thank you david!
jen H.would use again
greg P.Keep doing what hes doing! Super knowledgeable and friendly! He handled a mess up on another location error and allowed me to leave headache free from what could have been such an aggravation and costly situation.
Tyrus P.Staff was very friendly.
Kenneth W.Nothing that I saw that needed improvement. It was an awesome experience Davis was really nice and helped us with any questions or concerns we had !! I Really recommend this place. Thanks David!!
JENNIFER N.Our original location was closed - Apple Mill. They did not return our 3 calls and we were stuck. The Grade Outdoor Structures said "Come on down. We will take care of it." He parked the trailer for us and we didn't even need to give them any information. He handled it all the next day.
Betty W.I cannot recommend your company for any reason given the final results of my experience with U-haul. You gave the ugliest and leaking trailer on the lot. The whole reason that I rented the enclosed trailer was due to the rain that I knew I would experience on my trip. Then, you give me a drop off address where the store was closed and not scheduled to be open for multiple days beyond my arrival. Finally, you charge me for an extra day when I returned the trailer 3 days before the due date...unbelievable!
John Z.Scheduling was an issue and we had to contact U Haul to rectify the issue, but it was corrected to our satisfaction
Steven H.When i registered on-line I was quoted a rental price of $65.00. When I picked it up it ballooned to $105? Fees such as insurance, $10 to deliver it to a location closer to me, taxes, etc.??? The worst thing ( not your fault) is I never used it - my car wouldn't start and I had no means of pulling it up on the Transporter
Harry K.David was very good to work with and had good recommendations.
beth H.Very nice guy. Very helpful and friendly
Jada D.Excellent customer service
PABLO G.Very efficient transaction.The truck was clean. Good experience.
mary J.Great Folks
John M.Keep giving good service
Tom H.Nothing. He made the return seamless. In addition he's a good guy who takes care of veterans.
mike S.The attendant was friendly and pleasurable. The equipment appeared ok and was clean. We got to our location and tried to open the driver door and it stuck on the fender. Apparently from a previous unnoticed dent in the fender. There was no collision and no damage done on our part there were not even any stops in between opening the door at the pickup and our home. We should have called it in then but wanted to continue with getting our in town move accomplished. When we returned the truck the attendant did not believe us and kept insisting that there was a collision and that we tell him what happened. Thankfully we got the insurance but it still cost us an additional $150 when we did not do anything to the truck. 1. Get the insurance 2. Double and triple check the truck before you sign for it, even if it is the last one in a 30 mile radius.
crystal P.Initially I wasn't too happy to have my reservation location changed at the last minute from Hendersonville to Saluda but in the end the Saluda location, staff, equipment, etc. were excellent. He turned what potentially would have been a bad experience into a good one. I would use this location again and will recommend it to friends.
chris P.As I said in my above comments. In addition because Internet service us spotty he told me to return key and nothing else. We cane to turn truck in at 5:30 closed so we had no other choice but to put key in drop off then he billed us for all the above things.
Thomas M.