David was very helpful and professional. I had to go back for a second ban bc the loaders couldn't get all my stuff in. David was very helpful in helping me select the size vehicle that I needed.
georgianne M.
Customer Reviews for The Grade Outdoor Structures
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location did a great job. The problem I have is that we scheduled for a different location and the rep called me at 10am to inform me we would have to go to this location which cost us 40 miles at 79 cents each and the difference in gas. I asked if they could help with that and they told that there was nothing I haul good do to help with that cost. So because of this I will consider other companies in the future
Gerald E.David was very helpful and knowledgeable. I would recommend this location for rental
Anthony D.The owner was very helpful and friendly. 🙂
Carol S.Super awesome and helpful ! He went above and beyond to help us get moved and I am forever grateful and appreciative of him ! Thank you so much !
liz S.The customer service here was amazing. Knew exactly what I needed and went the extra mile to make sure I was taken care of. Thank you david!
jen H.would use again
greg P.Keep doing what hes doing! Super knowledgeable and friendly! He handled a mess up on another location error and allowed me to leave headache free from what could have been such an aggravation and costly situation. ðŸ'
Tyrus P.Staff was very friendly.
Kenneth W.Nothing that I saw that needed improvement. It was an awesome experience Davis was really nice and helped us with any questions or concerns we had !! I Really recommend this place. Thanks David!!
JENNIFER N.Our original location was closed - Apple Mill. They did not return our 3 calls and we were stuck. The Grade Outdoor Structures said "Come on down. We will take care of it." He parked the trailer for us and we didn't even need to give them any information. He handled it all the next day.
Betty W.I cannot recommend your company for any reason given the final results of my experience with U-haul. You gave the ugliest and leaking trailer on the lot. The whole reason that I rented the enclosed trailer was due to the rain that I knew I would experience on my trip. Then, you give me a drop off address where the store was closed and not scheduled to be open for multiple days beyond my arrival. Finally, you charge me for an extra day when I returned the trailer 3 days before the due date...unbelievable!
John Z.Scheduling was an issue and we had to contact U Haul to rectify the issue, but it was corrected to our satisfaction
Steven H.When i registered on-line I was quoted a rental price of 65,00 $. When I picked it up it ballooned to 105 $? Fees such as insurance, 10,00 $ to deliver it to a location closer to me, taxes, etc.??? The worst thing ( not your fault) is I never used it - my car wouldn't start and I had no means of pulling it up on the Transporter
Harry K.David was very good to work with and had good recommendations.
beth H.Very nice guy. Very helpful and friendly
Jada D.Excellent customer service
PABLO G.Very efficient transaction.The truck was clean. Good experience.
mary J.Great Folks
John M.Keep giving good service
Tom H.Nothing. He made the return seamless. In addition he's a good guy who takes care of veterans.
mike S.The attendant was friendly and pleasurable. The equipment appeared ok and was clean. We got to our location and tried to open the driver door and it stuck on the fender. Apparently from a previous unnoticed dent in the fender. There was no collision and no damage done on our part there were not even any stops in between opening the door at the pickup and our home. We should have called it in then but wanted to continue with getting our in town move accomplished. When we returned the truck the attendant did not believe us and kept insisting that there was a collision and that we tell him what happened. Thankfully we got the insurance but it still cost us an additional 150 $when we did not do anything to the truck. 1. Get the insurance 2. Double and triple check the truck before you sign for it, even if it is the last one in a 30 mile radius.
crystal P.Initially I wasn't too happy to have my reservation location changed at the last minute from Hendersonville to Saluda but in the end the Saluda location, staff, equipment, etc. were excellent. He turned what potentially would have been a bad experience into a good one. I would use this location again and will recommend it to friends.
chris P.As I said in my above comments. In addition because Internet service us spotty he told me to return key and nothing else. We cane to turn truck in at 5:30 closed so we had no other choice but to put key in drop off then he billed us for all the above things.
Thomas M.Very pleasant gentleman received our trailer and had it check in promptly.
michael G.nothing. It was a very smooth transaction.
sheri K.First time with David and he is a pro
don M.Been here twice and both times so helpful and nice
Norman C.The deck floor was dirty and slippery with a film of mud. Rep was very nice and professional.
Sam T.Perfect service and friendly as always
curtis P.The Gentleman at the office was kind..coutious...and very helpful...thank you so much...
patsy R.This was the easiest rental we have ever encountered. We did it over the phone, picked up and dropped off with no problems. We will definitely use this company again.
cherly B.Great assistance, nice clean and friendly. Only issue was location was not in Hendersonville.
Lisa L.Dave was very helpful and went out of his way to make sure everything was hooked up properly and safe this is a great service for someone looking to transport a motorcycle one way, thank you uhaul
PAUL M.It was all perfect! Thank you!
TERI M.Well I was given the run around and given 3 different pick up sites and finally had to take a 20 foot when I originally was given a 26 ft... where we picked up the truck the personnel there were very nice...but the whole going round and round thing and having to settle for a smaller truck or nothing left a very bad taste in my mouth... will definitely use Someone else next time
Kevin E.Great experience. The owner even gave me a ride home after I dropped the truck off. This location is the best I've experienced by far!
andrew E.You can tell this u haul rep takes pride in his trucks.So friendly and a wonderful spot to stop.I will be back!
curtis P.Always an easy in / easy out to rent a trailer. I really appreciate the fast and friendly service!
Gary M.As the customer I rate this location and the gentleman who helped me as pure perfection.
David B.I went in a week before I needed the 6x12 and got it lined up and had a confirmation number. I T was at a location on Grove St in Hendersonville NC.on Friday when I went to get it they didn't have it and said the conformation number didn't mean anything. I finally found a 6x12 in Saludia an hour later, the dealers name was Penut. He was excellent. All went well after that. If you are going to allow people to reserve something it should be reserved.