There was nobody there; the phone mailbox was full, even though it was not closing hours. The space by the road was difficult to back the trailer in and maneuver a truck. I called back the next day to verify they received the trailer; the phone VM was still full. The app did not work to upload pictures.
KAREN B
Customer Reviews for The Grove
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Easy drop off using the U-Haul app. Location has a video recording device. Easy access in and out when no employee on site.
Cecil TThe unit was not swept out. 1 tire had extremely loose lugnuts.
Mark CThe owner was very nice and considerate and was concerned about my experience I had at the pick up location.
Jackie WVery friendly and helpful.
Lansing HYou can improve your app as to a person doesn't waste six hours of valuable moving time just to pick up a truck they have already listed a card to pay for. Your site is garbage and after the trouble I had I believe I'm entitled a refund. Never again will I use
Michael J