Évaluations des clients The Hardware Company

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Hardware Company

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Elizabeth B.
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Gretna U-Haul has been great for us for years. We had trouble finding anyone to answer phones,etc. in the Charlottesville area, so we had to rent from Gretna drove to Charlottesville, made our move and back to Gretna. We were upset that we had to pay extra because no one would help us in the Charlottesville area. No one. Customer service needs work on in that area.

JOSEPHCLOYD C.
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Le client n'a pas laissé de commentaire.

MARK W.
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They charge $1.19 a mile i rent uhauls all over the country. I usually pay 79 cents a mile

MAE S.
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Ms. Linda Higgins & the gentleman were very Professional, kind & thoughtful. They even stayed past their closing time to assist me. I would use their services again if needed, and would also recommend anyone in need of a UHAUL to visit them 1st in Gretna Va.

MAURICEFRANK C.
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Love the location have used this location twice so far love the service quick and very friendly. Plan to continue using this location for all my future hauling needs.Thanks again.

CHADWICKMARVIN O.
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Le client n'a pas laissé de commentaire.

Angela B.
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Le client n'a pas laissé de commentaire.

NANCYE D.
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Le client n'a pas laissé de commentaire.

BRIANOLIVER R.
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The whole experience was great. Young lady who helped when we picked up trailer was very friendly and helpful. No complaints.

TONNEAUJOT S.
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Too expensive. Over 100$ and I only moved 15 miles. Wasn't expecting this price when the move was planned.

KARENLYNN H.
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No improvements needed!

GREGORY H.
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I have picked up and dropped off here a half dozen times. These folks are so nice, so organized, and equipment is always as expected.

JOSEPHWAYNE L.
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Met the husband and wife that operate this location.. down to earth, make you feel at home kind of business

CHARLES H.
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Le client n'a pas laissé de commentaire.

Randall E T.
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Better QA checks on equipment per my comments

Marisa T.
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The employee was professional and kind.

KALEENMICHELE M.
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Le client n'a pas laissé de commentaire.

Samantha T.
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Le client n'a pas laissé de commentaire.

Karen H.
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Excellent experience from start to finish! I can't see the need for any improvements except for the online reservation...it took me way to long to register!

Suzanne B.
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Nothing, everything went as smooth as silk.

Laura G.
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N/A

Marshall T.
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Le client n'a pas laissé de commentaire.

Teresa D.
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Le client n'a pas laissé de commentaire.

William T.
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Very pleased with service. Vehicle was sanitized in cab.

Brooke C.
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The location had very poor cellphone service -where it was located- took about 20 minutes for the online pickup to complete

Donnie B.
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Replace the windshield wipers They were bad.. Everything else was good

Riemann K.
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Le client n'a pas laissé de commentaire.

Beth M.
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Great people at the Gretna drop off.

William T.
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Pleased as is

William T.
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Extended weekend hours would be helpful.

Leatrice L.
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Le client n'a pas laissé de commentaire.

Adiquis M.
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Le client n'a pas laissé de commentaire.

Thomas L.
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Would like to know why U-Haul offers a discount for drop off at a particular location, redirects drop off to a different location, and then removes the discount, and then, double charges. 434656-1810

Debora A.
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Very nice

DARRYL P.
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Excellent and very nice to do business with. ??

Dennis H.
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I was made to feel very welcome! Thank you for that!

Patrick V.
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Le client n'a pas laissé de commentaire.

Barry L.
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frendly

Allen G.
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Le client n'a pas laissé de commentaire.

Scott B.
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Le client n'a pas laissé de commentaire.

Rachel P.
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Le client n'a pas laissé de commentaire.

Danny T.
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Two dolly needs a ratchet cable and tilt ramps. The sliding g ramps are very hard to pull out

Robert B.
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We get the best service here!

Sandy M.
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The truck was cover in red mud and the back of truck in cargo area was tons of RED DIRT! I had to clean it out before putting my clean fabric furniture and mattresses in it. I was VERY UNHAPPY with the condition of truck!

Donald H.
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Le client n'a pas laissé de commentaire.

sylvia K.
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Le client n'a pas laissé de commentaire.

Margaret P.
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Vehicle had slick tires and so I got stuck in wet grass and had to be towed which caused a two hour delay. The brakes would go all the way to the floor board, the shocks were worn out and it rode really rough bouncing the contents on the back all over the place, and the check engine light came on! Not to mention how slow the internet service was were I rented it from. Just an overall terrible experience!

Ronnie F.
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The tires need balanceing other than good.

Beverly W.
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Le client n'a pas laissé de commentaire.

Kimberly K.
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Le client n'a pas laissé de commentaire.

Carolyn M.
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Le client n'a pas laissé de commentaire.

Yolanda R.
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Le client n'a pas laissé de commentaire.

Scott M.
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Le client n'a pas laissé de commentaire.

Aubrey B.
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Le client n'a pas laissé de commentaire.

Brian B.
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Le client n'a pas laissé de commentaire.

dallas J.
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Honoring a reservation is always nice. Or if not going to honor it, not allowing it to be rented online would be nice so that people can plan around it.

Tim W.
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Le client n'a pas laissé de commentaire.

Chris B.
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Le client n'a pas laissé de commentaire.

Katrina R.
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Le client n'a pas laissé de commentaire.

William V.
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Super friendly!!!!

charles I.
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The windshield wipers on the truck I was provided were basically coming apart. When it rained a bit, I could hardly see. The truck was also dirty. But the main issue I have with your company is that I could not contact anyone for Assistance at your toll-free number. The question I have for you, is why do you have a toll-free number at all if no one ever picks up the phone? I stayed on hold on numerous occasions from 10 to 20 minutes and never heard from anyone! It also took about 10 hours for someone to Email me back once I had contacted you. Very disappointed in your company this time!

RHONDA M.
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Really never again!

roger H.
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Spot on!

THELBERT W.
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I got charged for two days due to being 30 minutes late on the return.

paul D.
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was quoted a different milage than what was used

Steve D.
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I was rented a 8 X 10 double axle trailer which was fine. I used it for approx. 1 week and it worked out just fine clean etc. Then I rented a one way large cab over truck which should not have been on the road. It had been in a accident prior to me renting and tracked crooked . And I mean real crooket , got pulled over twice cause police felt it was unsafe. People were pulling around me at traffic lights and pointing to the rear of truck. 1st couple of times I thought I had left door open and things were falling out but they were referring to the tracking of the truck. The rental location had to of know this truck was not right cause I made note of the braodside damage before I rented it but did not realize it was tracking at a angle before I left. BAD BUSINESS ON THEIR PART.

William D.
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Trailer could use a jack but other than that experience was great!

Jack A.
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Le client n'a pas laissé de commentaire.

Donna H.
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Le client n'a pas laissé de commentaire.

Alfred A.
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Le client n'a pas laissé de commentaire.

bhaveshbhai C.
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Perfect

wayne L.
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Le client n'a pas laissé de commentaire.

Rosemary S.
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Linda was great, this truck needs work steering was off needs alignment and the shocks are bad.

Radi A.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Aaron V.
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I requested a 17' truck on my reservation and all they had was a 20'. The location was moved by U-Haul and I wasn't charged extra but due to the 3' extra I had to cut down 5 trees to get the truck in the space. Better communication is certainly needed when changing a reservation without the knowledge of the customer.

Janet A.
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Le client n'a pas laissé de commentaire.

Theresa B.
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Le client n'a pas laissé de commentaire.

Bernard B.
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Le client n'a pas laissé de commentaire.

mike W.
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The Hardware Co dispatched a truck to me with some mechanical problems, i.e., weak battery, slightly loose steering, and possibly a faulty ramp). I also had to jump start the battery which caused a delay in my departure. Furthermore, they were unreachable when I tried to contact someone for assistance since they were closed on the weekends.

James M.
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I needed a quick rental to move a car and was pleased with this owner's courtesy and help. I will definitely use this location in the future.

JENNIFER S.
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Le client n'a pas laissé de commentaire.

craig W.
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God work

Wendy W.
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wiring was not compatible with vehicle that was doing the towing. Had to pay $50.00 for a set a towing lights that I will never use again and will not get my money back on them.

Jacob L.
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Extremely pleasant location manager.

Robert Y.
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Le client n'a pas laissé de commentaire.

roland B.
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Great customer service! Everyone was exceptionally nice and helpful. Trailer had some dings, but all had been previously marked/noted with quick claim settlement stickers.

TAKITA J.
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Le client n'a pas laissé de commentaire.

Sherrie B.
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Le client n'a pas laissé de commentaire.

TAKITA J.
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Le client n'a pas laissé de commentaire.

Joshua S.
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Le client n'a pas laissé de commentaire.

David R.
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Very nice and helpful. Considerate on return time/date. Thank you.

Vicki B.
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The location is ideal for pickup/dropoff but the lot looks run down and the inside of store like a hurricane went thru it. Personnel working there are very pleasant. Place just needs a face lift.

Doretha A.
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Continue your kindness with a smile.

FRANK P.
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Le client n'a pas laissé de commentaire.

ANDREW D.
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The 800 number was useless, unable to help in any objective way even trying sending me to a place over hour away. A neighbor told me there was a uhaul in a nearby town, 15 minutes away. Gretna uhaul got me right into a rental, no drama, no waiting. Couldn't have been more customer friendly and couldn't have been more of a contrast from the service on the (2 calls) 800 number. Thanks for listening.

Theodore R.
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Le client n'a pas laissé de commentaire.

CRISTOFER N.
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Le client n'a pas laissé de commentaire.

PAIGE B.
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Le client n'a pas laissé de commentaire.

Mecklenburg E.
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Put a jack on the Trailers to make it easier to hook up and un hook when trailer is loaded. That is the only thing .

Non reviews have been submitted for this location.

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