Customer service was better than an actual uhaul location. I will continue to use and recommend The Mailbox Store of Killeen.Anthony R.
Customer Reviews for The Mailbox Store of Killeen
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Killeen, TX 76542
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Clarissa G.
We stopped to get gas, gas started pouring everywhere under the truck, we see there is a hole in the gas tank, Someone has been stealing gas from the truck. The location brings us another truck, it's a mess in the back storage area. Wee we're told we would be reimbursed for the loss gas and the 2 gas cans we purchased for the excess gas we caught in buckets. After all was said and done we only got reimbursed for the gas, nothing else. When questioned the answers were oh well we have to speak to so and so.. AG the gas STATION was WE ARE GOING TO REIMBURSE YOU. They could of reimbursed us for hour delay we had as well because of them now pmcsing their equipment before renting it out..Tia B.
First time using the mobile app to get the truck. Mayb warning next time it would take 30 min? Guys inside were great, took care of turning it back in for meSARA A.
It was nice that a Dollie was in the truck at no extra charge. Although we did not need one. I would suggest bungee cords to tie it down with. It scared me when I made a turn not knowing it was in the back. Over all excellent service.Ethel B.
Le client n'a pas laissé de commentaire.Brenda H.
The staff was a very thoughtful group of gentlemanPia S.
Good businessANTONIO K.
Overall great experience. The location was efficient as well as friendly. I was even able to pick the truck up 24 hours before my reservation as it was ready waiting for me for the next day. Before the truck was started the brake pedal made a horrible grinding noise. I wasn't able to ask about it as I picked the truck up after hours. Not sure if it's normal or not but it didn't seem to be effecting any performance.JOE L.
Le client n'a pas laissé de commentaire.Wilfredo R.
Great customer service! Will rent from again!Yancy C.
Le client n'a pas laissé de commentaire.Vonetta P.
Best location I have been to. Process was smooth and quick, great customer serviceHelena T.
Le client n'a pas laissé de commentaire.ISAI R.
Keep doing what you are doing.steve W.
My house burned the night before I tried to rent a uhaul. Needing a uhaul truck and storage, I just google Uhaul, I'm new to Killeen and is still learning my way. I went to the closest uhaul, and they had no rentals avail. They referred me to another just a tad bit down the road, I went there and the rep was nice but only had 1 available storage at this location. So she made a reservation for me. This spot no one was there. I called the rep back, that was able to give me storage, she made reservations on Stan Schuyler loop. This location nobody was there. I call the rep at the Mailbox Store, he comnfirmed k was supposed to be where I was. So, after all the running around. I called the rep back at the Mailbox store, he was so empathetic in knowing my house had burned and I was from uhaul to uhaul trying to find a truck. I had given up, and about 5 minutes after the empathetic call, with the rep at the Mailbox, he called me back, with not 1 but 2 options available for rental. The most appreciative, the most caring, the most compassionate of all that I experienced, this rep at the Mailbox store work after, his business hours to get me a truck. I can thank them enough.Danielle F.
There are no complaints.VALERIE V.
Le client n'a pas laissé de commentaire.Chris M.
The drop off area where you had to leave the truck was not in a secured area. There was no way to lock the truck at drop off and we had to leave the dollies and blankets we had rented to use unsecured in the back of the truck when doing an after hours drop off. Location was in a decent area at least.Sherry B.
Le client n'a pas laissé de commentaire.Ashley A.
Le client n'a pas laissé de commentaire.Nicholas W.
Le client n'a pas laissé de commentaire.ANDREA Z.
Fast easy process....Nice employees...Will recommend this location to friends and Family. MerciDeja T.
We were welcome with open arms from the time we walk through the door very professional an knowledge with the Equipment an very helpful..Thank you the Mail Box Store..Tommie F.
Le client n'a pas laissé de commentaire.Junius F.
Le client n'a pas laissé de commentaire.Shaki S.
Le client n'a pas laissé de commentaire.Heather S.
It ran beautiful and had no problems. Pick up and drop off was a breezeAngie W.
Le client n'a pas laissé de commentaire.Annie C.
I reserved a utility dolly and furniture pads along with the U-Haul and did not receive those items. Uhaul at this location is overcharged compared to other locations. I brought the truck back late and was charged an extra $100. I used a uhaul from another location they day after, brought it back late and was only charged $20.Tawana W.
Awesome people!!ERWIN M.
Great customer Service , clean friendlyjennifer M.
Terrible experience, never will I rent from here again.Tyra C.
Le client n'a pas laissé de commentaire.OSCAR T.
Awesome Peoples!!!ERWIN M.
Great jobHAROLD A.
Mr Hyde was the epitome of customer service. He was very helpful. I would definitely recommend and do business at this location again.CERIA C.
Le client n'a pas laissé de commentaire.mark C.
They were very friendly helped me hook up the traulee and made it very easy transaction.patricia T.
I was quoted $263 but was charged $351..no explanationShelie Wolcott B.
Le client n'a pas laissé de commentaire.Gabriel M.
Yes the man that helped me was amazing very professional and friendly!!Christian R.
Le client n'a pas laissé de commentaire.Carlos L.
The gentlemen at this locations were absolutely outstanding. They were so kind, and helpful! They were friendly and invited and they were stylish! They really do care about their store, their appearance, and their customers. (I know the outfits don't matter but the guy had an awesome red watch! That matched his outfit and his mask and that to me is so cool.) if we ever need uhaul again, or mailing stuff we are going to the mailbox store we went to to get our uhaul! Thank y'all sooooooo much!Dani H.
Good customer service.Elizabeth M.
Excellent serviceVERNON G.
Le client n'a pas laissé de commentaire.Fernando M.
They were very courteous and polite. They were very professional and a pleasure to deal with. Great service and I am very happy to do business with them again in the future. Merci.Jared A.
Fast, friendly service...will be my go to spot for future needs.Ivory R.
Le client n'a pas laissé de commentaire.Shenita G.
Le client n'a pas laissé de commentaire.Andrew M.
The customer service was excellent the representative was very kind and helpful.Gary H.
Amazing guys and amazing service. Its worth going out of your way to rent from these guys.Logan R.
Le client n'a pas laissé de commentaire.bryan M.
Very helpful, since the original rental personnel did not fully commit to my needs. This location went above and beyond to make sure my equipment was received!MORENO T.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.edward D.
I did self check inSteven G.
Le client n'a pas laissé de commentaire.ALBERT S.
I did a drop off when they were closed.Jesse D.
Le client n'a pas laissé de commentaire.HENRY M.
Le client n'a pas laissé de commentaire.Andrew T.
Le client n'a pas laissé de commentaire.Randall B.
Awesome and courteous service.james G.
Le client n'a pas laissé de commentaire.jeffery R.
Le client n'a pas laissé de commentaire.Kathy D.
When I dropped the taillero off, there is not a system in place to validate or verify the trailer was dropped off after hours??Ronald B.
Just keep doing what you're doing!!!sylvia T.
Excellent service à la clientèle. Everyone is always nice and friendly. Out of all the places in town to rent a Uhaul, this is the only one I will rent from.Kathy D.
It took me about 20 minutes to find the actual location of the U-Haul place. The signage for U-Haul was too small and could be better placed. Other then that the employee was awesome, the equipment was in perfect shape and very clean. the overall experience was amazing.Michael L.
very friendly and courteous staff.Juanita A.
Excellent service à la clientèle. Very efficient and helpful. Will be using this location for all my needs for the rest of the year.Kathy D.
Le client n'a pas laissé de commentaire.KAREN W.
Excellent service à la clientèle. I will recommend this place to a friend.Solomon O.
The truck didn't have cruise control. For a two hour drive it would been convenientJose S.
This gentleman went beyond the call of duty. He was extremely helpful.Rhonda K.
Excellent customer service!!!!!!!??christine J.
I received very good customer service. The equipment met all of my needs.Walter S.
Nothing. Customer service was great!Shawan D.
Nothing. The man who checked me out was amazing!Tanisha P.
Awesome staff inside the location!Karissa M.
Me. Kelly, were nice and very Professional. I will be coming back and I will recommend everyone to do business there.bobby S.
Le client n'a pas laissé de commentaire.linda L.
Great service and no comment on how to improve !william S.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.bambi M.
Le client n'a pas laissé de commentaire.VERNON G.
The agent at this location is the best. I've been to the U-Haul store on CTE and didn't this kind of service. He could give them lessons on customer service. I'm very pleased with the location that I picked up my trailer because I got excellent customer service.Sheila C.
Le client n'a pas laissé de commentaire.EILEEN R.
couldn't have been easier.ian T.
Le client n'a pas laissé de commentaire.CELIA R.
Le client n'a pas laissé de commentaire.URSULA B.
Nothing comes to mind.Tim W.
Super friendly and a smooth transaction. Definitely would recommend this location. Lee is the best!Jeremy E.
Internet was downDARTANIAN P.
Le client n'a pas laissé de commentaire.Jonathan B.
The customer service was great. The trailer that I rented was in good condition. Will definelty used again.JOHN R.
Le client n'a pas laissé de commentaire.ALBERTO G.