Customer Reviews for The Mix Master
(U-Haul Neighborhood Dealer)

Évaluation :

1

Vehicle had less than a quarter tank and was dirty. Man running the place called me with the wrong time as well as was drunk when I picked up the vehicle.

Évaluation :

3

As with the pickup experience, my drop off experience was equally frustrating...but was not the fault of Mix Master as far as I am aware. As I was already in route to return the vehicle to the location specified on my contract, I received a text from the "1023 Storage Team" about my return (I was fueling up, not driving, when the text came through). No address was provided so I assumed they had something to do with Mix Master's U-Haul operation. I got to Mix Master, went on the app and, after about 10 minutes of trying to get the "Return Rental" to actually work. it showed that I was supposed to return the rental to a place on Howe Avenue. So, again, I had to call U-Haul's customer service who changed the drop off location back to the original location so I could finalize the return process. The app, pickup and drop off were exercises in frustration and have made me not want to rent from U-Haul again.

Évaluation :

1

I had an arranged appointment a time at 9:00 AM and if I did not have the vehicle back at 9 AM I would be charged. Nobody came to the office got into a dispute with their limo driver. They called the manager and said they would be there as soon as they can, I find that very unprofessional I asked him could they give me a more better of a time that they could be there and they said as soon as they can very unprofessional

Évaluation :

2

Hard to open lock , no one there during stated business hours , food in drink cup holder and back of truck no swept

Évaluation :

5

Professional and very helpful.

Évaluation :

2

Was charged for insurance (safetow) despite declining the coverage in my reservation and during confirmation checkout. Also mentioned it to agent at business that I didn't want it but i had limited time and checkout took a while already. made a cheap $16 trailer rental 50 % more expensive. Reported to Customer Service who did nothing.

Évaluation :

4

Comment on Uhaul technology. We were unable to follow instructions to get you driver lic info and other info. Needs to have a manual option. Got very frustrating. Also, I signed up for discount to return truck to Uhaul Center, but the contract we pulled up did not show the center's address. I had to call to find the correct place to deliver. Had I not checked, I'm sure I'm the one that would have had to pay the difference. Bad on your system.

Évaluation :

2

Both the current location and 5333 Dewey Dr Fair Oaks, CA 95628 (Which was where my original reservation was to be but they had no trucks available when I went to go pick up) doesn't have a smooth and easy process plus the mileage is well over priced. I will NEVER go to a non Uhual dealer in the future.

Évaluation :

4

It was easy to park in front of the business. The online check in was easy.

Évaluation :

1

No personnel. A note on the door with a phone number to call. Let drop box. Wish I had dropped off at "real" uhaul location down the street.

Évaluation :

1

This is the worst experience I have ever had with U-Haul. Pick up location 1 hour away, phone lines busy on hold 30+ minutes, web site down, broken truck. Nothing went right. Shop does not answer after hours. Do not do 24/7 pick up!!!

Évaluation :

4

Difficult to find. Did not like leaving truck without someone there to check it in.

Évaluation :

5

We dropped the equipment off after hours so we did not meet with anyone at the facility

Évaluation :

5

Great service. Quick and easy rental. No hidden charges or games. Payed what was quoted.

Évaluation :

2

There was no U-Haul rep on site when we were having trouble. The man who was there must have been with Mix Master wasn't helpful and was rude. Van was great...location and service not so much.

Évaluation :

5

Some extra hands for moving stuff will be nice

Évaluation :

2

to have an actual rep on site or at least answer the phones.

Évaluation :

3

Hard to find from the street. Needs better signage or indication of location.

Évaluation :

5

Get a 24' truck! Honestly, it was a very good experience and if I ever have future needs, I know where I will be renting from again. Thank you!!

Évaluation :

2

Was very frustrating to rent, office closed and changed to virtual pick up. App did not help nor did my 4 calls to the office number

Évaluation :

1

I EXPECTA FULL REFUND!!! The truck was not available Monday my ONLY day off. The movers were inconvenienced and forced me to try again Tuesday, causing me to miss paid hours of work $60. Vic's moving broke the 2 things I hired them for ( $700++) and failed to organize so nothing fit in the truck. I was obligated to move in my vehicle Wednesday, Thursday, and Friday morning before work. The distance 30 miles x 4 unnecessary days = 120 x 0,69= $82.80. The truck was returned before 7pm Tuesday (check camera) BUT they charged me 2 days $85. The movers charged $135 and asked me for help organizing like I was the professional?? After gas adding all these totals minus and INCONVENIENCE FEE its $1,072.80. Please reply via email akadara25@gmail.com as I am only off Monday and may miss if your call.

Évaluation :

5

The location was fine. The problem was with the uhaul system to pick up the truck. Took 1 hour to get keys to the truck. Was on hold with customer service for 20 minutes 3 times!

Évaluation :

5

My original pick up on Auburn did not have my truck I reserved. The manager was angry or overwhelmed or something so was not helpful. The mix Master came to the rescue and was spot on!

Évaluation :

5

Easy, fast check in. Very friendly! Highly recommend

Évaluation :

5

I'm satisfied with rental journeys

Évaluation :

5

Nice man helpful

Évaluation :

3

Have bigger selection of truck sizes and vans available

Évaluation :

2

I did NOT request 24/7, but apparently when my pick-up location was changed on me, that was changed, too. I had deliberately requested an actual UHaul location so I could purchase supplies, so it was frustrating that that was changed. Also, I had specifically wanted counter check-in, as I was nervous about driving a truck on my own and wanted an orientation. Instead, I was told I had to do it by phone, requiring me to change my phone settings (which I didn't want to do), and then, after taking all the photos, the web/app would not let me enter my alternate contact's phone number - even when I tried 3 different #s for him, then changed the alternate contact person and phone number, the response continued to be that the # was already in my record (5 different number?!?). After 30 minutes of trying to check in on my phone, I went back inside and asked for help at the office. After he told me "Sometimes when people don't know how to use their smartphones, it's hard" (rude, AND my 24- & 27-year-old tech-savvy children also couldn't get the check-in to work on my iPhone 11), he eventually completed my check-in (no orientation, though). Also, the lock on the truck was very difficult to pull open - my strong son needed me to stabilize while he pulled w/both hands. All in, it was 45 minutes from arrival to driving away, holding up the people waiting to help load the truck.

Évaluation :

4

Easy checkout and checkin process. Easy access.

Évaluation :

3

It was just a parking lot drop off after hours. It was efficient, but hard to find.

Évaluation :

2

I was billed for things I did not request, told to fill it up and it was not full when I got it, I have spoken to two customer service agents and they have never called me back.

Évaluation :

3

The return gas mileage was incorrect I filled the truck before returning it and the return receipt showed that it was not on full.

Évaluation :

3

The gentleman who helped us was very friendly. and got us on our way quickly. If you needed anything additional for your move, it was not apparent you could get it at this location. The front mats in the cab was muddy and the passenger side lock was missing but fortunately you couldn't open the door so someone couldn't break in.

Évaluation :

3

U haul changed my location 2 times. The first was only 2 miles from me. Then they changed it. 11 miles further at the last minute.. more mileage, more gas.

Évaluation :

1

This was the WORST experience I have ever had renting from U haul I requested a in person pick up not using an app. yet when i got there the business was closed and I had to use app it took me over 1 hour to download and figure out how to get truck !!!! I was in tears it set back my move time. I litterally paid 100 dollars for the worst experience. I will never rent from uhaul again

Évaluation :

5

Keep up the great work! Staff is very helpful and friendly!

Évaluation :

1

The location was very difficult to find first off. Second I got my location thrown around three times because I booked a truck online and the system updated and changed my location three times. I was told by the antelope location "sorry might want to change your plans." Because my truck was not available. Didn't offer me another truck just said "sorry change your plans" I thought that was ridiculous. Over all my experience was very unpleasant.

Évaluation :

5

Excellent customer service!

Évaluation :

1

Rude people.

Évaluation :

2

Where do I begin. The reservation process was a joke. I called the local Uhaul directly (apparently called Mix Master - very confusing when they answer the phone and I'm expecting to hear Uhaul yet they only say Mix Master). Made the 1 day, same city/in town reservation. THOUGHT it was that easy. I then got a call that night from some other local number confirming the rental at a different local pick up location and incorrect pick up time. I explain how none of that is correct and he puts me on hold several times and then says all is good. I'm not confident, but stupid me trusted all would be well. I hung up, then got 2 text confirmations - one with the incorrect location and 1 with the correct location - both with STILL the incorrect time. But never the email I was supposed to receive. And now no one is answering the phone. The next day, the lady from the original location where I made the reservation calls and tells me the reservation is gone and to call back if I need anything else. What?! I call her back, explain my extreme frustration in all the changes after I was told the reservation was completed correctly, to then be told it was wrong - then moved - then changed the pick up time for no reason - then to be told it now no longer exists. She put me on hold several times and had to end up calling me back after she did some digging around. WHY IS IT THIS HARD? She calls back, says all is good. I obviously can't trust that. But don't have time to question it all. So I show up to the pick up location the next day, the day of our pick up, and was there at our reserved time, only to wait 30 min to be checked in (our movers had to wait (a paid break of) 45 minutes for us to get back to the house). The guy at this DJ/limo rental that apparently also rents out Uhauls - also strange - is helping other customers and we have no choice to wait. Maybe you guys should have more than 1 person doing the check out/paperwork? This was after having to knock on the door to be let in since they were open, yet their door was locked. Turns out, the door doesn't shut so they have to lock the deadbolt in order to keep it shut. You may want to fix that so customers can actually open the door and walk in during your normal business hours. Or be able to freely exit in the event of an emergency. But whatever. Once it's our turn, he explains that the truck got returned completely on empty and that a $34,5 credit has been applied. Well thanks, but now we have to hope to make it to the nearest gas station, be forced to pay whatever price they charge since we don't have enough gas to drive anywhere cheaper, before it dies and make our movers wait even longer. Sure hope you charged the previous customer a hefty fine for this. (ps I also don't like that when I made the reservation, she took my credit card info. PLUS when checking in, HE had to enter it all into the system again. Not a great feeling). We go to sign the 1 day reservation contract and it shows $117 total

Évaluation :

3

Did not talk to or speak to anyone as it was after hours. However, there was no really noticeable signage on the building at the street. The only way I found it was simply the address. I drive around and found it.

Évaluation :

1

Worst Experience EVER w/Uhaul I will never use your services again! Did self check in could not get in truck! then was given another truck which I was told that you guys would provide same price for. You guys overcharged and over drafted my account a whomping 3xs and I had to fight for 5 days to get the got damn refund!!! You guys will never be used by myself or anybody in our family again! I will be sure to do my review online about your poor service!

Évaluation :

4

The people were very helpful (and they had a bathroom to share! ) We had traveled over an hour to our pickup point as we were out of town.

Évaluation :

5

Excellent customer service, thank you for the support at this hard time. Thanks Farhad

Évaluation :

5

I rented this truck through the Uhaul Truck Share 24/7 program. While it was convenient for picking up the truck before the distributor was open, the check-in/verification process was a little lengthy. Over all though it wasn't too bad.

Évaluation :

5

Very kind and helpful worker!

Évaluation :

1

Could not find pick up location even with GPS and address once it was located had to go to another location to pick up furniture dolly because they didn't have one after we unloaded in final destination could not locate drop off location no signs on either location I had to back my vehicle into oncoming traffic to leave with the aid of the worker on site I will never use uhaul again for my moving needs these issues were totally uncalled for and unnecessary The person hooking up my trailer could not even plug in the lights Really I had to do it

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Would be more convenient if you could return it to “any”location , But mix master was probly the easiest part of my move .. thank you ,

Évaluation :

5

Good job

Évaluation :

5

None at this time