Customer Reviews for The Muffler Shoppe
(U-Haul Neighborhood Dealer)

209 reviews

1141 S Treadaway Blvd   Abilene, TX 79602

(325) 672-0688

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(325) 672-0688

1141 S Treadaway Blvd
Abilene, TX 79602

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5

Customer did not leave a comment.

Jennifer D. 
Rating:
4

Mostly just fix the drop off page for after hours drop offs--it wouldn't let me upload a photo, so I had to pay the 20 $penalty.

JEREMY E. 
Rating:
4

Customer did not leave a comment.

Glen J. 
Rating:
5

Customer did not leave a comment.

Stephen S. 
Rating:
5

Customer did not leave a comment.

Andrew R. 
Rating:
5

Customer did not leave a comment.

BRENT L. 
Rating:
5

Customer did not leave a comment.

JACOB L. 
Rating:
3

The location and lighting can't really be helped; it's a 24 hour drop off location next to an exhaust shop and the lot isn't well lit. Parking was a bit of a chore (some jockeying required) due to someone else's private vehicle parked where you'd normally drop off a rental.

Jeffrey H. 
Rating:
5

The staff was extremely friendly and helpful when answering questions I had. It was a very seamless experience and super friendly service.

Mark N. 
Rating:
5

Customer did not leave a comment.

Brian G. 
Rating:
3

Customer did not leave a comment.

MICHAEL P. 
Rating:
5

Excellent folks.

John B. 
Rating:
5

Customer did not leave a comment.

Sandi J. 
Rating:
5

Customer did not leave a comment.

Mariel J. 
Rating:
5

Nice smiles and great customer service.

CARRISA E. 
Rating:
3

Customer did not leave a comment.

Satoyia S. 
Rating:
5

Have what a customer needs (equipment wise) or cut a deal on something else. I was told ya'll had tow dollys. I get over there and it turned out ya'll didn't have them. And there were none in town. Ya'll put me in a bind cause I depended on that being there. Had to rent something else, no discount or nothing. Ya'll got me on that one

Nathan T. 
Rating:
5

Also very helpful.

MARILYNE P. 
Rating:
5

Customer did not leave a comment.

MISTY RASHELLE B. 
Rating:
5

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5

There was dirt inside the trailer. I swept it out before i used it. It did not affect the usage of the trailer.

Robert H. 
Rating:
3

The 24/7 approval process takes almost 45 minutes and yet, we are still charged for those missing minutes/hours waiting for approval.

Jason L. 
Rating:
2

I reserved 2 dollies for my move and didn't get either.

Alexis H. 
Rating:
5

Customer did not leave a comment.

Bruce C. 
Rating:
5

The crew at the muffler shop are great! There was no waiting, The truck and trailer was ready as promised.

Bruce C. 
Rating:
5

Customer did not leave a comment.

Kevin W. 
Rating:
5

Customer did not leave a comment.

Anthony M. 
Rating:
5

The gentleman that I dealt with there was great. He made an otherwise stressful moving experience for me a little bit better. He was a delight and made me laugh when I really needed a good laugh (I'm sure he didn't even realize how much). I would absolutely recommend and if I still lived there and needed any muffler work done on my car they would be the first place I went because of my joyful uhaul experience with them.

Kristie S. 
Rating:
4

Everything was easy and everyone was helpful.

William H. 
Rating:
5

Customer did not leave a comment.

Steve W. 
Rating:
3

Maintenance your vehicles so they dont leave people stranded for hours

Monica C. 
Rating:
3

Shitty 24 hour pickup not user friendly...put me 3 hours behind waiting for them to open up because I could not pick up my rental

Teri L. 
Rating:
5

Customer did not leave a comment.

David F. 
Rating:
5

The people here were helpful and kind!

Jill D. 
Rating:
5

Customer did not leave a comment.

David H. 
Rating:
5

Customer did not leave a comment.

STEVEN C. 
Rating:
5

Terry and the crew at The Muffler Shop went above and beyond to make my rental experience hassle free.

Bruce C. 
Rating:
5

Customer did not leave a comment.

Larry J. 
Rating:
5

Customer did not leave a comment.

Jodee G. 
Rating:
5

Customer did not leave a comment.

Sharon S. 
Rating:
4

Customer did not leave a comment.

Ronald B. 
Rating:
5

Customer did not leave a comment.

Susan R. 
Rating:
5

We were able to drop the trailer and check out on line. Very easy process.

Connie M. 
Rating:
5

Customer did not leave a comment.

Darien W. 
Rating:
4

Customer did not leave a comment.

Curtis S. 
Rating:
5

I called just to see if you had a trailer available in the area. I had to give a email, phone number and a credit card number just to ask a simple question. I did not like this at ALL!!!!!!!!!!!! I will not be giving the information again for a simple question.

David H. 
Rating:
5

Customer did not leave a comment.

Donald G. 
Rating:
3

3rd place we went to to drop off trailer. nobody wanted to take trailer. this location accepted to drop off, after a little talking with them.

Stephen B. 
Rating:
5

Everyone was very friendly!

Paul F. 
Rating:
4

Customer did not leave a comment.

Randy R. 
Rating:
5

Customer did not leave a comment.

Shawn B. 
Rating:
5

Customer did not leave a comment.

Joan R. 
Rating:
5

Great customer service. They really care!!

Rick B. 
Rating:
5

Service was phenomenal. Best uhaul experience I've ever had. Great staff.

Michael W. 
Rating:
5

The back up camera was great, the truck was well maintained

Nzenkeng S. 
Rating:
5

Customer did not leave a comment.

Megan A. 
Rating:
4

Customer did not leave a comment.

Doug L. 
Rating:
3

Did not go in site was closed so this was a after hours drop off.

Rickey P. 
Rating:
5

Customer did not leave a comment.

April H. 
Rating:
5

Can't think of anything. The representatives were extremely helpful, friendly, and professional.

Thomas F. 
Rating:
5

Customer did not leave a comment.

Mike S. 
Rating:
5

Customer did not leave a comment.

Delton M. 
Rating:
4

The place is not open on weekends

Mariano I. 
Rating:
5

It was great having a location closer to where I live rather than having to go all the way across town.

Warren A. 
Rating:
4

Customer did not leave a comment.

james M. 
Rating:
5

Customer did not leave a comment.

Melissa U. 
Rating:
5

Very nice staff!

Suzanne J. 
Rating:
5

Personnel were so very nice & helpful!!! Could not have been easier!!!

Marilyn J. 
Rating:
4

Nothing

Lorine E. 
Rating:
5

Customer did not leave a comment.

Thomas B. 
Rating:
4

The Muffler Shop was closed and it was raining and cold so didn't spend too much time taking notes on the condition of the place but way better than the Arlington location, sorry to Mr. Moore, nice guy, longtime Arlington establishment but no money plowed back in to the building/property.

Jeff P. 
Rating:
5

Customer did not leave a comment.

Lesa H. 
Rating:
5

Customer did not leave a comment.

Larry M. 
Rating:
4

Customer did not leave a comment.

Magdalena P. 
Rating:
5

Frienldy staff, clean shop and equipment. This is the location to go to in Abilene, all other locations are second best.

Phillip G. 
Rating:
1

Filed complaint with corporate

Theron T. 
Rating:
5

Customer did not leave a comment.

Jim B. 
Rating:
5

Customer did not leave a comment.

Helen C. 
Rating:
5

Customer did not leave a comment.

James G. 
Rating:
5

Customer did not leave a comment.

cliff H. 
Rating:
5

Customer did not leave a comment.

Carl L. 
Rating:
5

Customer did not leave a comment.

Mekenzie D. 
Rating:
5

The location was great! Very good customer service. However UHaul pricing is outrageous!

Melinda N. 
Rating:
5

Customer did not leave a comment.

David B. 
Rating:
5

Customer did not leave a comment.

Senior Village N. 
Rating:
4

Customer did not leave a comment.

Thomas R. 
Rating:
5

Customer did not leave a comment.

Alan C. 
Rating:
1

My account was charged without my permission and non agreed upon amount. I will never do business again because of this.

Whitney M. 
Rating:
5

Customer did not leave a comment.

Floyd H. 
Rating:
5

Customer did not leave a comment.

Kristyn V. 
Rating:
5

Customer did not leave a comment.

Anthony T. 
Rating:
5

Customer did not leave a comment.

Rodolfo C. 
Rating:
5

Customer did not leave a comment.

Monty B. 
Rating:
3

not a good experience with UHaul will try budget next time for a rental.

kyle S. 
Rating:
4

Customer did not leave a comment.

Isaac D. 
Rating:
5

Friendly fast service.

Shaun T. 
Rating:
5

Much friendlier staff. No issues with turn in.

Randy W. 
Rating:
4

Customer did not leave a comment.

Adaku O. 
Rating:
5

Quick check-in and receipt of trailer. Nice friendly people that went out of their way to help. Would definitely rent here again.

TIMOTHY S. 
Rating:
4

Online reservations are atrocious. I reserved a 6x12 cargo on Wed and did Express checkin only to get an email Thurs that the trailer was not available 3 miles from my home. It was available 17 miles away. Reserved it. Called on Friday and it was not available there either. Ended up settling for a utility trailer. You allow over booking. I make plans based on what I reserved. Not what might be there.

Larry T. 
No reviews have been submitted for this location.

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