Le client n'a pas laissé de commentaire.
Tracy B.
Customer Reviews for The Packaging Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Made sure I had the correct equipment at the best price, also providing helpful tips.
Scott B.Robert did a great job with the recommendations and getting things hooked up. Great value and service! Much appreciated these days.
Leonard O.Very professional
Robert C.It was my first experience with U-Haul and it went great, very friendly staff.
Frank D.All went very well but it was difficult to disarray h the trailer when we returned it. Not sure why.
Nancy B.The rep helped me out minutes before close with a utility dolly. He's really good with kids well. We were all so tired and stressed from moving the rep made us laugh and my son says he wants to go back! lol Thanks for your help guys! We appreciate you!
carole R.This location was particularly excellent and the employee particularly helpful
Joseph S.Very helpful. Just don't depend on this location for UHaul packing supplies. They sell a different/more expensive brand.
Mary Jo Z.Mike was a great help and very professional with answering any questions I had.
Vincent F.We were charged an extra 13 miles and I do not think it was fair. We lived in Algonac and had to go to Chesterfield to get the haul. No problem but should not have been charged extra for that. We did not go anywhere else but to Algonac, load the haul and come straight to Traverse. City, unload the truck and then return it. The person that helped us at this location were very nice and helpful.
JOHN L.Continue your great service.
Robert S.Nothing needs to change!
William W.Nothing Great customer service
Cory S.nothing great service
david M.Reserved 20ft, they called the day before not say not available (or is anything larger), I had to use a 17ft which probably caused the third trip. Not blaming the Packaging store, don't know who's fault it was. Everything else from them was flawless
WILLIAM M.First they gave us the wrong truck. Had to call in and tell them the mileage was wrong and go through the entire process again over the phone. Then following morning at 9am we got a text saying the truck was late for turn in. I originally booked it to until 5pm. Had to again call and hassle. Lastly I booked it online with a quote of $80 and in the end it came out to well over $100. Have used uhaul several times but this time was not a good experience.
David C.Just the use of your website, not as user friendly or streamlined as it could be., otherwise this facility and its people are top notch.
David B.Great job!
BRIAN G.I've rented from this location several times now. Always friendly and helpful. The vehicles are always in great condition. Fortement recommandé!
sara W.More explicit directions when picking up 24/7 share vehicle, including 15 minute window for pick up and privacy location settings on your phone. Those items in particular should be emphasized!!
David J.Your web site is not intuitive. When you go in to rent a car hauler trailer, you have to hunt for it. There will be others, but not what I am looking for. Un-neccessary effort. Thanks
David B.Nothing everything was great. Thank you for the great service and everything ready to go
Ray D.Offer an early return cost reduction policy. I had the trailer for 1/2 hour, and was unable to use it due to a third party failure. Not U-Hauls fail but not mine (customer) either. Would have been helpful. Otherwise all went very well.
David B.Efficient and quick, in and out. Personnel informé
Jeff R.Very satisfied.
BRIAN G.customer service was great.
philip H.Front driver pressure light on, tried putting air in, it went off for 5 minutes then came back on, made it difficult to track mileage bc that warning wouldn't let mileage be shown unless u shut truck off and hurried( ready to snap a pic within 3 seconds!). The self help was kind of confusing. Got the job done.
Sharon M.Easy - no issues.
David R.Great service
Dorris G.Rented a 10' truck and a utility dolly. When pulling out, one of the employees heard a noise and said they think it's the AC compressor, and told me to not use the AC. Also no dolly was put in the truck. No AC on an 83 degree day was not great.
Dakota H.Quick transaction.
KEITH B.Brake tail light on passenger side is out. Great crew and very thorough
David B.I've rented from this location multiple times. They always do a good job.
Sam D.Excellent. The manager checked in the car loader, helped with unhitching the trailer from my truck and straighten out my messed up reservation.
Scott N.Reserved a 20 ft truck. Was not available. Had to take a 15 foot truck which wasn't big enough and made the move excruciating, stuff was left behind that didn't fit. Employees were rude crude confrontational rednecks unconcerned with helping customers. Was not given a reduced rate for the smaller truck. Drop off was a pain in the ass. Place was listed as open on Saturday, was not. Called uhaul customer service and after long delays was given a $13 (!) refund for being overcharged. Very painful experience from start to finish. Traverse city employees were straight up jerks.
Matthew B.There's was some minor confusion about the confirmation of my reservation. Make clear how everything works and let customers know exactly what to do and expect when and what choices they have!
brian B.The associate informed me that the check engine light was on and it had been scanned indicating an “O†sensor and that it shouldn't be a problem. Much appreciated.
HOLLY D.Very helpful staff - everything was quick and smooth
Brian W.