Évaluations des clients The Rental Place LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Rental Place LLC

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Cato G. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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They are incredibly courteous, friendly and professional! Bravo

Edward M. le

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The service and location was excellent. However, the customer service and reservation system is nothing short of fraud. I reserved a trailer and got a confirmation number and planned accordingly, and then a few hours before I pick it up, I was informed they do not have the trailer for me. I will never use U-Haul again. Truly.

Sharon E. le

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Le client n'a pas laissé de commentaire.

Jessica T. le

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The location that I was FINALLY able to pick up the truck was great. Very professional and understanding. I was supposed to pick up a truck in Lakeport, CA but was sent on a wild goose chase. I went to Santa Rosa. CA where a truck was supposed to be waiting for me but they DIDNT have any trucks available. The only place was Sebastopol which was an hour and a half south of where i needed to be. Not only did this cost me time but it cost me fuel. In addition to this I was not provided all the moving pads I had rented although the rental location I picked up from did give me what they had. U-Haul should have informed me when I booked the truck that the Lakeport location was not available for Sunday pickups. This is the worst experience I have had and will not be renting from U-Haul again.

diane M. le

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More orientation to the truck, mirrors, etc.

James N. le

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The van was in good condition mechanically, just a bit dirty.

Jonathan G. le

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Great spot to rent. Fast and friendly.

Karen A. le

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Employees are knowledgeable and friendly. It was the fastest checkin and drop off ever un any car rental I have ever done (2-3 times yearly for 20 years). Looked for my car keys that feel under the seat and called about in a panic the following morning. Thank you!

Madan K. le

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Le client n'a pas laissé de commentaire.

CAROLYN U. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Le client n'a pas laissé de commentaire.

ELLEN H. le

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Le client n'a pas laissé de commentaire.

Francois P. le

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I already recommended this location to two friends of mine

Sarah H. le

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I was supposed to pick up my truck from the Santa Rosa location, but they did not have the truck that was confirmed via phone call and email the day before. They tried to send me to Vacaville but when I objected they found a truck in Sebastopol. When we got to Sebastopol I had to wait 5 min while the service representative was on a personal phone call.

david L. le

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It seemed that they were disoriented and on drugs Go to a different Uhaul location

Thi B. le

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Le client n'a pas laissé de commentaire.

Terry H. le

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When I arrived to pick up the reserved trailer, they did not have it.

Carrie S. le

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Patrick is one of the nicest people in Sebastopol. I will always return to rent from Patrick. Amazing customer service as always.

Sharda G. le

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Le client n'a pas laissé de commentaire.

judy L. le

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Le client n'a pas laissé de commentaire.

Leslie B. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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While the equipment was clean to the standard I was expected to return it, it was relatively clean in the real world. Not a problem as I cleaned it up to what I consider a comfortable level. Apart from that, let me say I read quite a lot and saw quite a few recommendations for other companies, but I found UHaul more convenient logistically and am very happy with my experience. The 20-ft truck and car carrier worked awesomely over 900 miles with several sketchy mountain passes. I couldn’t have asked for more. Super pleased with UHaul’s equipment.

Natalie W. le

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rude employees and overcharged me at drop off ...very unhappy with the customer service experience with Uhaul overall....disappointing to be treated bad from such a big company

Paul C. le

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Alignment was off so driving it 1300 miles was a pain, and no cruise control! Otherwise all good.

Eric R. le

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Le client n'a pas laissé de commentaire.

Steve F. le

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Staff were very nice and helpful

loren K. le

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Le client n'a pas laissé de commentaire.

Daniel T. le

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They took my trailer for return even though they were not obligated. Uhaul is so clueless they don’t know where drop offs are for the different equipment.

Noah K. le

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U-haul reservation and tracking system is broken. You're trying to manage and control thousands of small, independent businesses and the current model simply isn't working. You need to either buy out the inventory of U-haul equipment from these stores to form a central Zipcar like service or stop "guaranteeing" reservations online.

Bobbi W. le

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It wasn’t clean on front but it didn’t matter. The staff was super!

Gilberto V. le

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Le client n'a pas laissé de commentaire.