I accidentally left $202 in the uhaul when I dropped it off at 8 pm on Saturday in Sebastopol once I dropped the key into the box I realized I left the money inside the cup holder of the uhaul I called first thing on Monday morning wt 7:46 am before anyone had even rented the uhaul and the money was gone ! I have three children 18,17,11 and we just moved . I desperately needed that money to pay for our new storage and one of the employees has stolen it… I called the office the man did say he looked in the trucks and found nothing HOWEVER I'm positive I left it folded in the cup holder it was 2 one hundred dollar bills and 1 two dollar bill!! I am very sadden and disappointed that there are thief's at this company ! Again I am a single mother of three children,that money was ours and someone on that property is now $202 dollars richer …. Very f**ked up
daniella L.
Customer Reviews for The Rental Place LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Andy, as well as other employees were courteous, helpful and answered all questions. The van I rented was almost spotless. It was a very positive experience.
DebrahE L.Friendly and competent service in Sebastopol. I especially appreciate the availability of a key drop box during after hours. I'm not so crazy about the text messages because my service charges me extra to receive them. I'd like an option to not receive text messages.
REGINA B.Make it easier to communicate online. I would not work. I had to call.
kimberly B.Returned after hours.
Danielle B.Best uhaul rental ever
Michael L.I like this store very much. Service is always courteous.
LUCIA C.They are terrible. They went in and canceled our reservation so it only showed truck. No movers no dolly no pads. Lied and said that stuff was not reserved until Ishiwed printed copy. Tried to give us a appliance dolly with strap broke in 2. When my wife said no it won't work They told her she could just carry the stuff then. They said they are not u haul and it was our problem. We waited until after hours to return truck so not to deal with them even though we had to pay extra day rental fee. They should not have u haul equipment. I would never have people like this represent a company I worked with. They have a long list of bad reviews. We will never go thete again . They gave your company a black eye on 3/18/2022.
Rob F.I originally rented through UHaul and my rental was changed to a smaller truck days after I booked it so I cancelled and rented directly through the location which worked much better for me. I will rent in the future directly through the local location. I did not like having my reservation changed by Uhaul to something that I could not use for the move.
JOSHUA R.Best rental in the county for sure!
fredrick B.U-Haul customer service told me I could pick it up at 8am but the location only opens at 9. I had employed 2 day laborers for 8 am and had to pay them $60 to sit waiting. Rental Place says this happens frequently when U- Haul places the reservation. I believe U-Haul owes me $60.
Lawrence P.Fantastic service. Their staff is amazing
JEFFREY E.Friendly service, clean facility, vehicle was available when I asked for it, clean and in good working order. Keep up the good work.
Peter W.Jen and the person in that yard (John, I think) were amazing. They took very good care of me.
Marguerite B.Send emails
IVAN A.Your online rental app could use improvement.
Kerry M.There was unusual confusion about my truck rental that included some yard staff and the previous customer, but today in return I was very well taken care of and am happy
glen G.Nothing to improve other than to hae a wider assortment of trucks available. Service was excellent and the truck was just what I needed. Merci.
William Grace F.Great people and great service!!
eddie D.The people were helpful and my wife had no trouble picking up the trailer.
Jenni P.I was scheduled to pick up my truck at another location in Santa Rosa, and had to call and wait on hold for nearly an hour before I was told to o to this new location. It was a lot of wasted time and effort for nothing.
Jamie R.Lower the per mile rate.
Walt S.Perfect for me, very easily booked, easily picked up and drop off, and the truck worked perfectly for our needs… perfect!
Kieran C.The tire warning light was on in the truck causing me to bring the truck back. Apparently it was a spare tire on the truck that did not have a sensor I was told. Instead of wasting my time & gas, it would have been better to have had a notice when I signed the paper work.
LUCIA C.The cigarette lighter in this truck would not charge my phone with an ATT adapter.
LUCIA C.Raz and his staff were very helpful.
GEOFFREY K.Raz and his staff were extremely helpful.
GEOFFREY K.Excellent customer service. Associates were polite, courteous and efficient.
Horace W.Show user how to set parking brake or provide wheels blocks.
Matthew O.Great staff!
Sarah D.Nice people, great service,
James L.The 10' truck I reserved wasn't actually what they gave me. Instead I could only get a cargo van. That caused a major problem. Could not fit everything we needed to move. I was very dissatisfied by this experience.
ALLEN G.Make sure fluids are filled, wipers work. Safety stuff
Janenine H.Very easy drop off.
Christine O.Super rude employee. Extremely disrespectful this is the only review I've ever left bad for anything that's saying something!!
Dashiel R.Very good customer service, friendly and efficient, Greg
Greg M.I really liked this location. Everything went really smoothly and took much less time than I've experienced elsewhere. The truck was clean and in excellent working condition.
Judith Ellen B.truck bed littered with many small pieces of drywall; I had to sweep it out before use. tailgate hinge broken, making loading and unloading very difficult.
eric F.Great staff. Very friendly and flexible.
Sarah D.Great customer service!
Mary S.They could not get me a drop off location at time of pickup. I was told that I can drop off the truck at my nearest uhual. However, when I returned the uhual to my nearest location, they charge me an extra day. The dropoff location said they did not know how to reverse the charge when I complained. Dropoff location wanted me to call the central service for reversal of the charges. I tried 3 separate times with calling the central service but I could get through. Very frustrating experience!
JOHN N.Nothing...the customer service was outstanding!!!
Nathan R.Stay Golden
John M.Trucks need better tires for bad conditions, truck wouldn't go up hill in the rain
Mark C.Staff were very friendly. I would absolutely rent from them again.
Monica R.Really nice people, very good van.
brad E.The headlights on the van need to be re-aligned as they are not aimed properly
James M.Truck had less than 2000 miles but was dusting inside and out which is ok unless I am charged to clean it.
Estrella E.Dirty windshield & interior on the rental truck and inordinately concerned about face masks.
DENNIS H.The window was really dirty on the inside so that I couldn't clean it while driving. It had oil or something on it tough to get off
Kristina G.They weren't helpful at all, the guy who works at the office was a nice guy but the other guys who works outside they weren't friendly.
abel H.I was never informed that if I didn't check out on line it would cost me $20. I asked about returning after hours and I was told to park it at location, put keys in Dropbox and I would be check in in morning. Disappointing
Kathy H.The van had a change oil light on. The van was dirty inside and out. The worst part of my experience was customer service when I had a problem being on the phone for 3 hours waiting to talk to someone. Being transferred waiting again. The truck had issues and I was trying to get a refund for one day. It took me 3 hours.
SHIRLEY C.I dropped off the truck with the same amount of gas as I received the truck yet I was sent a gas bill for $83. Not paying it
Dyenia A.I made a reservation online to pick the truck up in Santa Rosa and drive about 300 miles and was going to drop the truck off in Eureka. they gave an option for a "SAVE 295$" DEAL it was good for 4 days and include 514 miles. for a total of 111$ not including tax i got a call the truck was not in Santa Rosa it was in Sebastopl, calling the 800# i asked "is the contract the same it's only changing the pick up location" the woman on the line said "yes it was all the same" When i dropped off the truck it was listed as a "local rental" for total $645.72..... bait and switch..... i called the 800 number and it will take 5-7 days to get a refund more to follow
Gary F.Great service!
RUNE S.Keep your counter guy! I did not notate his name and I should have. Saturday morning Aug.1st. He was working hard with customers, phone calls and staff to get the job done right. He listened, was flexible. helpful and trusting. Give him a raise!
LUZ S.I was redirected to this location from a location across the street from my house. This was an house an a half away and I was not compensated nor allowed to transfer the truck to the right location early. At the other end, I was told I had to drive again an hour away rather than the location next to me because another customer needed my truck. The service from this location was just fine - the service from uhaul was horrible.
SONIA F.Nothing at this time, Thx.
DAVE B.One of the employees were rude to us and left an appliance dolly in the middle of the parking lot instead of placing it in the truck for us, which was parked down the road.
George B.Service was great--check out was fast and when we had a question, help arrived promptly. There were no blankets available, and we managed fine; just something to note. Staff was helpful and safety was practiced. Merci
GERI W.