Customer Reviews for The Rental Place
(Concessionnaire U-Haul dans le voisinage)

722 évaluations

21500 8th St E   Sonoma, CA 95476

(707) 996-1701

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(707) 996-1701

21500 8th St E
Sonoma, CA 95476

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 7h am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

A 1

LUIS M. 
Évaluation :
5

Have rented here before. Will be renting again. Nice friendly staff and a very clean truck

Jacquelyn T. 
Évaluation :
5

There wasnt any fluid to clean the windsheild. Could be a driving hazard!

Lyndie S. 
Évaluation :
5

Great Guys!! Thanks so much!

PAMELA F. 
Évaluation :
5

They are always so nice and so efficient. The vans I rent are always immaculate.

LISA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd D. 
Évaluation :
5

Excellent service à la clientèle

Raymond B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jon B. 
Évaluation :
2

We waived the insurance when I reserved the truck. I waived it again on my phone when we picked up the truck. We were charged for the insurance anyway. I've been trying too get through on 800-GO-UHAUL for 3 days to fix it. Minimum 30-40 minute estimated wait times. That's Bulls**t.

Alexandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matt C. 
Évaluation :
3

I don't know if there is anything you can do, it's just where the pick up location for the truck I needed was, not your fault! Unless someone could have brought it closer

Carrol E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Cold drinks and a massage?

MontyDuke C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

Can't think of anything -- the process and equipment all worked great.

Jeffrey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R. 
Évaluation :
5

I have other U-Haul locations I could pick from but this one is hands down the best one. Well located, ample space, friendly service… the whole package!!!

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd D. 
Évaluation :
3

I was disappointed in 3 things. 1). The van was dirty. 2) I was charged $25 for insurance coverage. I get insurance on rental vehicles when I use my credit card. It's on me for not checking but I should have been asked if I wanted insurance. 3). I was charged $18+ for gas. I actually put in gas. I was told to bring it back at 3/4 tank. I actually brought it back above 3/4 tank. So I was given $43 in charges more than I should have paid. The staff was friendly and accommodating but obviously not competent.

Donald J. 
Évaluation :
3

windshield was dirty.

JON B. 
Évaluation :
3

The truck that I got had completely bald tires on the rear driver's side. It caused me a lot of anxiety having to drive 400 miles on unsafe tires!

Brad A. 
Évaluation :
5

Excellent location - one of the best !

LAURA H. 
Évaluation :
4

Friendly staff. Even while busy they were able to help customers quickly and efficiently.

NORMAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy G. 
Évaluation :
5

Mobile app needs to get simpler. It was a bit cumbersome to navigate and complete.

dale L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd D. 
Évaluation :
5

good experience over all

ROBERT R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sally M. 
Évaluation :
5

Free coffee and donuts for the early risers.

ron P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

I was overcharged $100 on my contract. They had a line item called coverage which I did not order on my original contract. I was supposed to get a rate of $380 and it said $480++

Jana W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyler K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd D. 
Évaluation :
4

Kyle and Jacob were the BEST! My husband is an engineer and right away could tell that they were experienced and knew what to do.

robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sally M. 
Évaluation :
5

Nothing. I is one of my top three favorite businesses in Sonoma. When you walk into the store, you realize that you are treated like a member of a wonderful family.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
1

If I could rate the location below "poor" I would. the equipment broke down on the freeway which means it was not properly inspected prior to being released to me for rental. A clearly negligent practice that could have caused me serious injury. Luckily, I was on the on-ramp when the truck stopped running.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hollis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh A. 
Évaluation :
5

None with The Rental Place on 8th Street in Sonoma. All these folks are great, friendly, on top of things in particular Ryan and Pablo and the new gal who I don't know her name. She's on top of things and super friendly. Fortement recommandé!

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS F. 
Évaluation :
5

I don't want to recommend this location too many times because I will need a truck and there won't be any :-) I will be selective.

DOUGLAS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAMS M. 
Évaluation :
5

Of all places where I rent U-Hauls, this is my favorite. Service is friendly and efficient. Je la recommande fortement.

JUAN G. 
Évaluation :
5

Great experience! From the gentleman out in the yard helping with the equipment to the desk staff, everyone was great!

Anders N. 
Évaluation :
4

Very well organized and executed

STEVE W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
2

Vehicle was returned an hour late with no gas. I had to get gas and then upon return I was billed for fuel and a surcharge for the fuel. They said they would update the paper work indicating there was no gas. Obviously that didn't happen.

ROB L. 
Évaluation :
5

This team is hands down excellent! Better than any other U-Haul Rental place. Quick, friendly, organized, and they go out of their way to help you. Five stars!!!

JUAN G. 
Évaluation :
5

Always go to this location for any tool rental and truck rental needs: great crew.

James L. 
Évaluation :
5

This location in Sonoma is great! They are friendly, efficient and helpful. I have no suggestions for improvements. Merci.

Horacio G. 
Évaluation :
5

This is the best U haul in America, I can not give it enough recommendation, helpful, courteous, and knowledgeable. The staff is tops

GLENN T. 
Évaluation :
5

Friendly and helpful. My favorite place to rent a truck.

Cathy W. 
Évaluation :
5

Prompt, courteous and very friendly service. Vehicle was clean and ran without flaw. Good job. Thanx

TERRENCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jolene L. 
Évaluation :
5

Hot buttered popcorn! Theaters are closed:)

DOUGLAS F. 
Évaluation :
5

Really helpful counter guy. Thanks!!

Maria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianne B. 
Évaluation :
5

Just keep doing what you are doing!!

Jaime L. 
Évaluation :
3

The people at the rental place were super nice, but it took 45 minutes for us to get the u-haul. The u-haul was clean, but not well maintained. Seems to need a new transmission. I was worried we wouldn't even make it to our destination.

Julia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Fast and courteous staff.

Todd F. 
Évaluation :
5

Thank you for the availability and a new pick up truck, I really needed it and you were there, and you answered all my questions and concerns promptly!

shirryl B. 
Évaluation :
5

I had a horrendous experience with U-haul in Sacramento in June, this was the complete opposite. EVERY person we came into contact with at this facility couldn't do enough for us, from checking us in, to helping me transfer a heavy dresser from my vehicle to the truck, to explaining how to operate everything, can't recommend this place enough.

Bruce W. 
Évaluation :
3

Pretty dirty interior of a car Last moment location has been changed from SF to Sonoma

Artem R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
5

This was the absolute best customer service I've ever had at a Uhaul location. The staff were friendly and understanding when my reservation pick-up location changed. Not their fault of course, but they sure were considerate and if I have to drive a few extra miles to pick up a truck here in the future I will.

Heidi W. 
Évaluation :
5

Uhaul changed my location last minute (the night before) to a location 60 minutes from me. I live in the city and have no car and had to pay a very expensive uber To get there

Bailey P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

paul M. 
Évaluation :
5

Uhaul renting system on line sucks. Let me book a truck when it wasn't available and then didn't contact me. Then booked a location 20 miles away. I called until they found a truck in my town. Trucks speedomitor was broken but peep at location were excellent. "The Rental Place" still don't get how Uhaul system let's you book a truck in a certain location when none are avail. Pretty bad system.

Cheryl H. 
Évaluation :
5

It was east, fast, and me truck was right at the front door couldn't be better.

Jon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guillermo D. 
Évaluation :
1

Cab was not cleaned or sanitized. Windshield filthy. Odometer reading wrong. Gas level incorrect. Oil light went on, needed two quarts of oil. Truck broke down in Bakersfield. Blown radiator. Truck had to be towed. Caused two day delay and much more inconvenience to me. If The Rental Place would have check the water level this would have never happened. I will be requesting a full refund from U-Haul

Bob V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen H. 
Évaluation :
1

My truck was never sent to this site by uhaul. I was able to rent a smaller truck but it had been used to haul fish and stunk something aweful. The staff were very helpful in getting the uhaul mistakes minimized.

WARRAN B. 
Évaluation :
5

Wonderful experience. Thank you :)

KATHY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul R. 
Évaluation :
1

The most unprofessional experience I've EVER had. Costed me so much money and the rude employees were unbelievable. Will NEVER visit here again

Megan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDI M. 
Évaluation :
1

Because of a typo my user name was used for this rental. The error was not corrected even after bring it to the attention of UHaul, Thankfully I did not include my driver license number or credit card info in my user profile or I might have been charged for this rental I did not ask for.

Gordon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taj C. 
Évaluation :
5

Always excellent service at this location. Merci.

Victoria W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD D. 
Évaluation :
5

The front and side windows were very dirty inside and out. We attempted to wash them ourselves with h20 and a clean cloth, however there was a film on the inside front window that remained, making it worse. I could not see very well with the sun coming through at sunset!! Hazardous to say the least!

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLOYD D. 
Évaluation :
5

No improvements necessary!

JOHNN M. 
Évaluation :
5

I think a clearer explanation of total cost would be helpful. I rented a $19,95 van for 20 hours ended up costing $80 and that without insurance.

Gordon S. 
Évaluation :
5

I love the team at the Rental Place, they are great!

Catherine W. 
Évaluation :
5

the locations were great. The reservation process was not. Reserved a trailer in San Rafael 2 months out....it was cancelled 4 days before pick up. Returned call to get one in Richmond, it was gone, same thing in Valejo. Found one in Sonoma to pick up on Jan. 1 at 10AM. Got a call Dec.31 at 11AM that the location would be closed Jan. 1. I asked if I could pick it up that day, and was told that I could if I got there in less than an hour because they were closing at noon. What is the point of a reservation?

Walt G. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page