Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

323 évaluations

4711 Paoli Loop Rd   American Canyon, CA 94503

(707) 643-3782

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 8h am à 2h pm
Heures d'ouverture spéciales
  • 8/16/2022: 1h00 pm à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(707) 643-3782

4711 Paoli Loop Rd
American Canyon, CA 94503

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : 8h am à 2h pm
Heures d'ouverture spéciales
  • 8/16/2022: 1h00 pm à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very happy with U-Haul a wonderful people that work for you all

GERALD C. 
Évaluation :
5

Location was perfect,for what I needed. And bother the people I interacted with today were great. All went well. Two thumbs up!

TINA A. 
Évaluation :
5

Really, the only thing that could be improved is that, I paid for a utility dolly to help make the move easier, but it wasn't included in the van. It made the move take a bit longer and was a bit more difficult, but overall, everything else was great. Would definitely use again.

Lynda B. 
Évaluation :
5

Excellent service à la clientèle

JUAN G. 
Évaluation :
1

The owner was rude, condescending, and unprofessional. I would highly recommend avoiding that location. I will never be back.

Jessica H. 
Évaluation :
5

John was really nice and very helpful .

Nicole Y. 
Évaluation :
5

Amazing. The owner made the reservation for my father and i. He did a great job reviewing the invoice. The truck was well kept and got the job done! Thank you john!

mark S. 
Évaluation :
1

The truck I received had a horrible wobble in the steering wheel at speeds over 25 mph when I picked it up. I rented this for a cross country move, so naturally I was concerned about reliability. When I asked for a different truck I was told none were available and since I couldn't postpone my move I took it anyway, but halfway across the country it broke down. Obviously when I booked the truck I let Uhaul know the nature of my move and I assumed they would at least go over the truck to make sure it didn't have any glaring issues, but apparently I was wrong. I realize that ultimately it's my fault because I knew the truck had problems and I took it anyway but at that point there were too many other factors being influenced by the move to postpone it. Also on my rental contract the Uhaul rep specified that I picked this truck up with a quarter tank of fuel and when I got it it was emptyâ€"like, ‘I barely made it from the rental yard to a gas station' empty. This was only a problem because it meant that I needed to return it with a quarter tank, which in this case cost me over 50 bucks at drop off. If you're wondering why I didn't raise this issue when I picked up the truck, it's because the Uhaul rep called me the day before I was scheduled to pick up and told me I needed to take care of the paperwork over the phone, so when I got to the pickup location I just grabbed the key from a lock box and took the truck. Overall not a great experience for a $6000 truck rental.

Ian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

williaml B. 
Évaluation :
4

U-Haul equipment should have both light adapters for their equipment to hook up to my Truck. I think I paid more for the adapter than I did the rental on the trailer. The people that run American Canyon U-Haul are the best

Dennis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lydia E. 
Évaluation :
5

Service here is top notch!

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chet W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eline J. 
Évaluation :
5

Nothing. John was great to work with. I really enjoyed working with him.

Benjamin J. 
Évaluation :
5

Great customer service!

Caleb B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdul R. 
Évaluation :
1

Uhaul LeMaster 25182732 I had a 24hr pickup for 17' at American canyon location. When I got there the system said I didn't have 24hr, so I called 707-921-1432 and spoke to Matthew! He told me I didn't have 24hr option, so I could either wait until 9am or he could find me another location. I opted for another location, but to have a one way drop off in American canyon! He found me a 15' in Vallejo and told me that I would be charged an extra $50 for the one way drop off, but I would be reimbursed $50 in 3-10 business days for inconvenience fees! I went to return my uhaul at American canyon to Mariah grazano and her and customer service told me that I couldn't drop it off there and that they had my key in the drop box, so it's not their fault and that I wasn't in their system. They stated that I would be charged $190 extra of a $71,75 estimated charge or I could take vehicle back to Vallejo and take a Uber back to my car that was now parked at American canyon location! I told! I told them that Matthew already stated that I would only be charged $50 and that I would be reimbursed! Mariah and customer service than tells me that if I don't pay the $191 then I will be put on a no drive list! Lindsay from live chat: Okay what I can do is file an objection for you to the locations management team and then they will contact you back within 2-3 business days to resolve.

Nicole L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrod G. 
Évaluation :
5

best service I've had at a u-haul dealer, will use them whenever I need a truck or trailer.

Doug D. 
Évaluation :
5

I cannot speak more highly of Jon and his crew in American Canyon. Jon is VERY helpful and friendly. He truly cares about his customers and his business. I cannot thank him enough. Jon helped me clear up an issue that I had with UHaul in regards to a previous rental that had clerical issues. He goes above and beyond when compared to any other uhaul facility I've used. He is truly the best. Merci encore!

James S. 
Évaluation :
5

John really went above and beyond to make this reservation work for me. Thank you John

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

John is wonderful and very helpful like an extension of the family!

Thaddeus D. 
Évaluation :
5

When I arrived for my scheduled pick up the woman at the counter knew exactly who I was and why I was there. Excellent service à la clientèle.

Shannon G. 
Évaluation :
5

Great treatment, great service when it was really needed

ABHIMANYU D. 
Évaluation :
2

Inspect your equipment before you rent it. The tires on the trailer were bald and had to be replaced which added 2 hours to my wait time. It should have been replaced prior to me pointing it out during inspection. Good thing I arrived early.

Stanley M. 
Évaluation :
5

Everything went well. A little busy that morning but he handled three customers pretty much at the same time. He (I forget his name) looked up my account, found my rental trailer, hooked me up, did a pre-trip and I was on my way. No complaints. Thanks.

carl W. 
Évaluation :
2

Poor customer service. No apology for making a mistake and overcharging my credit card. Nit picked at every little detail. I will never return to this rental location 4711 Paoli Loop Rd American Canyon, CA 94503. I will pay more to give another location the business.

Annie P. 
Évaluation :
5

Everything I was good

ABEL GUADALUPE M. 
Évaluation :
4

Very friendly staff!

ARTHUR H. 
Évaluation :
5

Nothing keep up the good work

Jovan G. 
Évaluation :
5

Keep hiring people like John!

Tegan D. 
Évaluation :
5

John is excellent person and very helpful good job thank you

VICTOR S. 
Évaluation :
5

U-Haul accepted reservation but it was a tense week of scrambling to actually ensure truck would be available; however, in the end, John came through with a 26-foot one-way truck.

MICHAEL L. 
Évaluation :
5

John was very helpful. Great guy!!! Excellent job!!! Will definitely go back to him again if I ever need a rental uhual. Thanks again Joanna

Jiung B. 
Évaluation :
5

Memorial day hauling and the owner was very accommodating! Would highly recommend American canyon Uhaul forever! Thanks for the car trailer!

ian L. 
Évaluation :
1

The lady who runs the front desk Was so Stupid. She doesn't know how to do a credit card transaction. I had to wait til the owner drove to the store. 45 min of wasted time.

Leslie H. 
Évaluation :
4

Talk with the person who made the booking, not the driver. I know the driver tried his best but he was trying to argue with me and everything was fine!

Bryan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

No need to improve...The office is well organized, the staff is very friendly and helpful. I would recommend using this location.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEIGHTON P. 
Évaluation :
5

Very good customer service

Leomel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon W. 
Évaluation :
5

I hadn't had coffee and dreaded this process. John was awesome at customer service and helped making this move less painful. I appreciate all he did for us and know if I gotta do it again that I'll go to him. Thank you John!!

TERRI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel M. 
Évaluation :
5

John is very attentive to customer needs and circumstances when the customer faces an unanticipated problem. Excellent customer relations skill like this makes a great experience notwithstanding facing unanticipated problems.

Matthew M. 
Évaluation :
5

Excellent...luv John!!

Steven W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ethan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
5

Hopefully more / extended open time , when everything goes to " normal ".

dolores D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUEL L. 
Évaluation :
1

The employee was very rude and made a derogatory comment at the end of our transaction and charged me a whole day's rate for 3 hours of rental I have lived in American Canyon for over 25 years this is the worst customer service ever he purposely changed my rental agreement after seeing I was black I will advocate for anyone that has to endure being bullied.

Venus C. 
Évaluation :
5

Everything worked out perfectly!

roy C. 
Évaluation :
5

Friendly and helpful staff!

Christopher J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAETANO X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetris T. 
Évaluation :
1

The Uhaul trailer was not fit for service, wiring harness burnt out half way through my trip and melted my trucks 4 prong outlet. The Uhaul store I returned the trailer to on my one way trip said that this trailer should never have been rented out

Sean J. 
Évaluation :
3

I was really disappointed with this rental process. #1 Finding the actual U-haul phone number for this site was extremely difficult. #2 I called the central number in search of a 5 x 8 utility trailer in the Napa, California area. I was told there was only a 4x7 trailer available in American Canyon, California and I booked it. I went to the facility and and discovered that the 4 x 7 trailer was too small for my purpose, and was preparing to leave. To my surprise, the customer service guy then tells me that he actually has the 5 x 8 trailer I was looking for . Long story short, this mix up would have been fairly normal if I were looking for a bottle of shampoo at the local grocery store. For U-haul to not know the exact inventory of utility trailers on hand is kind of frightening don't you think? #3 when I called 7 times during normal business hours to ask how I could return the trailer after business hours, but the customer service guy never returned my call. When I got there, I just unhooked the trailer and left it the middle of the driveway hoping that someone wouldn't steal it. The next day, I got a receipt for the charges in my email. That was the only way I could verify that the return process was complete. On a scale from 1 to 10, my experience was a 4. Don't think I'll be back to America Canyon Uhaul!

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John William S. 
Évaluation :
5

👍

sergio G. 
Évaluation :
5

Great service

JUAN S. 
Évaluation :
5

The gentleman was the nicest person ever, great talk, spectacular rental experience. This place is 10/10

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Poliann L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

He was great! Knowledgeable, Friendly, and easy going guy. I haven't met a guy like that specially renting through UHaul

Michael B. 
Évaluation :
3

Location was very dark with limited lighting and no clear directions for parking.

Nathan J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacob A. 
Évaluation :
5

Move was a challenge, Mr. Arrambide's customer service was appreciated.

ROCIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYCHA S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alfredo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
5

Services was awesome at this location. Thank you!

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

very clear explanation on hooking up trailer and complete inspection of my lights before I left.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcelino D. 
Évaluation :
5

Just amazing customer service. I was able to get in and out in less than 10 minutes. Merci

ALONSO M. 
Évaluation :
5

Well taken care by John. Thank you. Randy

EMMA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH W. 
Évaluation :
3

The 2 front tires were low on air and the right door alert light was saying the door was ajar when it wasn't

RANDY S. 
Évaluation :
5

Nothing to improve

JEFFREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN M. 
Évaluation :
5

The owner was very helpful and friendly. I will rent again from this location.

Lance H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAVELLA S. 
Évaluation :
1

Too expensive I had it for 2 hours and paid 150. Never going back!

Troy C. 
Évaluation :
5

Easy to pull up and install trailer

MIGUEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean L. 
Évaluation :
4

Rien

CORNELL B. 
Évaluation :
5

Manager was very nice called us ahead of time for drop off and text me all I asked for where to park after hours and about drop box, he send us instructions with address and pictures which was super helpful because we were dropping it off at night . Thank you sooo much

Olesya K. 
Évaluation :
5

Very friendly personnel. Easy to reserve, update, pick up and return. Everything was perfect.

Diana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER N. 
Évaluation :
5

Great service and very clear on guidelines so no surprises and what u get, very nice people.

Edgar E. 
Évaluation :
5

This is the most Professional U-Haul facility I have ever had the pleasure to work with. Way to Go John!!

JOHN A. 
Évaluation :
5

John was extremely helpful . Best Uhaul I've been to . Looking forward to getting all my future rentals with him.

Leonardo F. 
Non les évaluations ont été soumises pour cet établissement.

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