Not a thing.
Joe W
Customer Reviews for The River City Investments LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I never went inside the location or talked to anyone , it was online return only and never talked with any personnel but it was quick and simple .
Tim Sok
bobby sI was throughly impressed with this location. I wasn't impressed with the online process for booking reservations. It doesn't give you all the necessary information.
Deborah HYour customer service takes care of everything!
Lucus BThe U-Haul customer service agent was nice and very easy to talk to showed great customer service skills. Would use there service again.
coutney hSTAFF WAS VERY FRIENDLY
Shannon AHave someone available for check in return during morning returns. I had to wait until someone got there. Business hours are posted open up @ 08:30. No one was there until 09:15.
Barry PThe Uhaul provider was kind, thorough, and the return process was simple and seamless. Loved the check out on my phone
Sharanna BWe rented a 10' truck, drove it 800 miles with no problems. The truck was new, clean and drove surprisingly well.
Matt HRequest a refund on my mileage overage charge. I drove an extra 20 miles on 6/28 when I ordered, picked up, and drove home a uhaul ramp trailer only to be called back to the store as I was given an in town rental instead of a one way rental. This took over two hours and mileage/gas for a 20 mile round trip for the 26' truck.
Jeffrey MTruck needed a tune up wouldn't go past 5-10 mph and was shaking and making a loud noise. Someone left their id and you can tell it wasn't cleaned out for next use.
Kiahna SThe trailer worked well for our family goals to accomplished. Do you have a larger trailer for the next time. The customer service representative was excellent!
Kathy HDid not have all equipment I had requested available. They said I could try to find it at another location-not acceptable. My reservation was not last minute. I was not charged for items, but sure did need them.
Eileen MI am concern about the ladies protection in that location.
Henry WExcellent service à la clientèle
Billington GRien
Karen DNo one was on site.
Barbara CGreat customer service!! Thank you for making a hectic day better
Dederic TPlace the drop box in a better location. Had to reach over thorn bush. Designate parking options and office locations.
MARCUS CThe worst! Someone could jace advised that they would be closed. I arrived 20 minutes before my appointment and I to call another location for help. Plus, the equipment that I paid for was not inside. So. I had to rent again
Shawn RBetter customer service
Neal MThe drivers side turn signal light was out , but otherwise I will definitely use again
Kamilah NLoved the staff she was very friendly and helpful
prenilla hEquipment clean but truck made loud noise while I drove it.
Mable ECustomer service was outstanding - truly top notch. Only suggestion would to have swept out dog hair from cab and maybe air fresh bc it smelled smokey. That being said, the friendly + helpful customer service made up for that! Thank you! Stephanie and Martin Christie
Stephanie CThe service at River City Investments was excellent!
Tammy PMade reservation several days in advance. Upon pickup, they had none of the additional items available (furniture pads, appliance dolly). Trailer had to get new tire while I waited as well. Then, an hour after pick up, my credit card was flagged for fraud as a $5 050 charge was attempted. This was a new card and only Place used was this location.
James TThis location as exceptional. When another location said they didn't have the proper equipment a call to River City Investments quickly resolved our problem and they had the necessary equipment. Very professional, polite, and efficient in completing our order.
James MIf you want to be treated with respect and Curtis, please use this U-Haul, they treat you right 👍👍▶️▶️
Margaret GThe individual(s) that rented the truck before me had a dog(s). The truck had dog hairs all over the seat and dash. The windows were dirty from the animals licking it.
LASTAVIA FDon't refund instead of fixing an order if it's not nessary nearly ruined our trip.
Seth DService was great!
Ron PThis location is in a bad or unsafe section of town and very scary at night when trying to drop off a truck and go through the online process of checking in the truck.
Michael HNo one at the location to check me in. Had to go back to location to turn in key
PATRICK HThe truck I reserved online was not on lot. I did get a bigger van for same price. Truck was unwashed from last renter. Truck was dead on empty when I picked it up. I then had to hunt a gas station since I was in an unknown part of the city.This took an extra 45 min out of my rental time and travel time. The jack in truck was mounted loosely. Lots of banging while driving. I returned truck at 3:45 and waited 20 min for someone to answer door. No one ever came. I left key in after hours box. I tried to rent a utility trailer on line. None close to me were available. However, the many Uhaul lots I passed during the day had the trailers on lots. None showed up online available, Many problems with web site. After 3 attempts to pay, site would lock up. I was surprised when I got a text confirming my reservation, Also, my receipt shows $10 extra charged to my card. Unkown what this was for. I bought the $10 ins coverage. There was an extra $10 charged for reason unknown to me. I did not call or question,
WILLIAM CI was distressed that no appliance dolly was provided by this site.
Daniel BThe truck was full of purple glitter, not cleaned out. Didnt have any of my dollies I paid to have rented. The mobile check in is terrible, pictures dont want to load. Took forever.
David FNeeded help loading the trailer onto truck so had to use the ladies in the office. That was the only negative that there wasn't anyone to help with that.
Amy CPlease have items requested in the truck for those that pickup after hours with the mobile app and 24/7 share.
Breanna CNot sure I had no problems
Margaret GConvenient but unnecessary location
Anthony KI was charged 3 separate times had to call "customer service" twice to get the issue "partially" yes partially resolved, still waiting on the supposed refund back to my 2 banks hopefully I get my money back seeing how I'm suppose to move in my house but I now I gotta wait for the reversal for some reason their system was down. Can't really fault the location but just Uhaul I've been renting with you guys for years but it's cool. Maybe Penske next time.
teiquan MNo one was there when we returned the trailer.
Janet AProfessional, patient and caring manager!
Sharon CThe back of the truck had a puddle of water, debris, and roaches. I saw roaches on the truck when I was drying the puddle and sweeping. I thought I killed all of them. I have unpacked my things I am finding roaches in my boxes. There was a quarter gas in the tank. Yes s received a credit for 14,88 but it was an inconvenience to have to go to a gas station with a 20 foot truck as soon as I picked it up. My destination was out of state.
Andrea BSimple and easy return after the online pickup was done.
Chasity ARating might have been higher if it had been open when I returned the truck and had interaction with the staff. Since there doesn't seem to be a place here, I'm making one to ensure I give credit to the online staff who helped me with the return since I was returning early and the place was closed.
KRIS SVehicle was given to me a mess. Was leased to me under another name.. Was not given paperwork.. Had me arrested saying I stole the vehicle. Then took illegal pictures of me getting my things out when I told him not to.. Called me well over 30 times in 1 day.. Violated CFPB laws, threatened me with legal action, harassed me with texts, held my medication from me (my blood thinners), withheld my client files from me that were left in the van when police towed the van, humiliated me saying that i was living in the van when it was my last load of things to move ie. Mattress, client files, medication, all my personal belongings, my clothes. As well as threatened to throw away my belongings in the van when there is a law against that.. Please contact me at 2052172306
Edward TRental pick up cut off time was 12:00 noon, I showed up 15 minutes late due to traffic but Rufus Washington Jr. took time out of his Saturday to stay and get us on the road. The process was quick and easy. I highly recommend this site to rent a UHaul from Mr. Washington!!!!!!!!! Thanks a ton again Rufus!!!!
Kurt S