Customer Reviews for The Storage Chest
(U-Haul Neighborhood Dealer)

317 évaluations

3033 W Liberty Rd   Ann Arbor, MI 48103

(734) 327-4332

Heures d’ouverture

  • Mon-Tue: 9:30 am–5:30 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–4:30 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(734) 327-4332

3033 W Liberty Rd
Ann Arbor, MI 48103

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 9:30 am–5:30 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–4:30 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen J 
Évaluation :
5

No suggestions

Philip K 
Évaluation :
3

The furniture pads I ordered were not inside the U-Haul.

Colin S 
Évaluation :
5

Friendly and courteous service. My vehicle was ready when I arrived. I will do business with this location in the future,

Debra G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yunshan Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray C 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Anthony P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James C 
Évaluation :
1

The automated check in process was clunky, slow and frustrating. I would not rent another Uhaul using this system. There is tremendous value to having an actual person involved.

Frank F 
Évaluation :
5

Great service

Lori K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

milwanda p 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samir D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaine B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan H 
Évaluation :
5

Excellent service.. if we need to rent in the future we will return

Joseph B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol G 
Évaluation :
2

Online information said the Saturday hours were 8:00-4:30.I arrived at 8:00 only to find the store was closed.I waited til 8:15 and still closed.We had to redo the reservation to a mobile pick up and 45 minutes late,I finally got the truck.Not a very good way to start a busy day of moving.I should be compensated for this situation.We’ll see.

GARY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan L 
Évaluation :
5

Service was fast and friendly, and I was walked through every step of the process so I knew exactly what I was doing as a first-time renter. I'm very happy with my experience!

Erin H 
Évaluation :
5

This was the second Saturday in a row that I rented a truck at this location. Both times Laurie set it up quickly and was helpful through the entire process. Merci encore!

Tom K 
Évaluation :
1

I picked up the vehicle on Feb 25 and due to the ice storm was unable to use the truck having returned in within 1 hour of pickup and driven less than 10 miles. Lori King advised that I would be charged only $20 for the rental. And, when I first entered the office she said she did not have a furniture dolly. I saw one in the office and when I asked about it she screamed "THAT ONE IS MIND!." I asked if I could use it and she finally said "OK." Her attitude is terrible and she lied about the $20 charge for having returned the truck w/in 1 hour.

David R 
Évaluation :
5

Laurie was nearly perfect! A great representative for uhaul!

Tom K 
Évaluation :
3

The pickup did not have a hitch as promised, I was told to go ask another Uhaul dealer for one, and they didn't have them but ended up lending me his personal one. Not ideal to run around when I was told I'd have a hitch. Otherwise the pickup was relatively new and in good condition. The staff were friendly.

Douglas R 
Évaluation :
4

The office smelled a little smoky, which I don’t like, but I wasn’t there long.

Katy H 
Évaluation :
5

It was fantastic because I rented from the facility where I have storage unit and I was able to drive to the truck and park my car and retrieve my car after returning the truck. ONE IMPROVEMENT I HIGHLY RECOMMEND: PLEASE include moving blanket to cover floor and provide some kind of straps or partitions to help keep furniture secure and other small boxes from falling over.

Bonnie A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trista W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry B 
Évaluation :
5

Pick up was very easy.

Thomas B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K 
Évaluation :
5

The office person was very helpful and accommodating. I would rent there again for sure.

Pishan V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larson L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor G 
Évaluation :
5

I've used UHaul all my life and The Storage Chest in Ann Arbor provided the best service I've ever experienced. Lori made me feel valued as a customer every step of the way. I had many last-minute changes to my schedule and they were always accommodated with a smile. Lori went out of her way to help me. I highly recommend this location to all my friends.

PETER T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jairo M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R 
Évaluation :
5

Just dropped off and left key in box but it was well kept surroundings, directions for drop off were simple and it was very easy.

FORREST D 
Évaluation :
4

Right off the expressway was an easy drop off

STEVEN C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie H 
Évaluation :
5

well done, no problems.

peter h 
Évaluation :
5

Great place to rent a truck and storage space!

Joey K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fannie W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey Z 
Évaluation :
1

I was charged 36$ for something I'm unaware of. I was also charged above what was estimated even though I didnt drive as far as I told them I was. Truck had almost 100k miles on it and the brakes were down right dangerous. Paid over 120 dollars to rent a teuck for 3 hours. Ridiculous.

BRENNAN L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick P 
Évaluation :
5

1. I had no idea before arriving I'd need to provide additional information to pick up the truck. (passport / another person to actually speak to U-Haul / etc.) This held me up about an additional hour. If it was said somewhere I needed to be prepared ahead of time with more information and I overlooked it; that could be on me. Or, maybe it needs to be more clear for someone who is likely to breeze through. Or, it's a combo of both. 2. The combination lock was either frozen or just very difficult to dial in all the letters. I'm a good size guy and finally used my jack knife to dial the letters. But this could really mess up someone without a knife or weaker hands. If it was frozen due to the weather, maybe it should be better protected somehow like with a bag or something else.(?) 3. My return was not able to take place as it should've. Although my smart phone was working properly, the gps spooled for 10 minutes or more and would not pick up the location of the cargo van. Finally, I took all the pictures I knew would've been asked (in case I needed to prove I left the vehicle in clean shape and the time it was returned), locked it, and dropped the keys in the box. On the positive side, the U-Haul staff members on the phone were very helpful and friendly (even when I was agitated about losing time during my pick-up). They were also really cool and understanding about me returning the truck without closing out the online procedure. They commented that truck location portion has kept people delayed for up to 2 hours. So, that seems like a big glitch to be addressed. Aside from that, everything else was good. The truck worked well. It was were I expected it to be. It was pretty clean. The main stuff I needed was covered. It was just the take off and the landing. The flight was good.

Steven H 
Évaluation :
2

Phone check in and out was very difficult. I will not do it again.

David W 
Évaluation :
2

Properly clean and sterlize! I was assured by this location that the truck was disinfected before pick-up, only to find used tissues and masks hidden under the seat. I expected more responsibility from U-Haul during this pandemic. Unacceptable.

Andrea E 
Évaluation :
5

I currently have a truck rental scheduled for return tomorrow at 9am. Because of two car accidents today and some unexpected conversations, I would like to extend the reservation for truck EL 1357B for a few hours. If this causes any inconvenience, my phone number is on file with contract number 80716402.

Alexis H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAMF C 
Évaluation :
5

Approve people before they pick up the U-Haul. It was stressful that I had to wait to get approved by someone the day of my U-Haul.that should happen beforehand.

Connor T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeleine S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
5

The friendly, accurate service made the experience an absolute pleasure.

Jean H 
Évaluation :
5

I am not from the immediate area and had difficulty finding a gas station near the drop off to refill. Maybe in your printed contract, where you talk about the gas level and how much to refuel, you should include the location of the closest gas stations. Everything else was great.

David N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah G 
Évaluation :
5

Clean updated truck. Great customer service at the location where I rented it. Second time I went there. Will go back again.

Angela N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M 
Évaluation :
5

The website caused some confusion by not giving us any sort of status update so we thought is was not working. When we initially went to the store the woman behind the counter was holding a van for an after-hours pick up. Later we guessed that it was probably us because I received a notice at 8:50 pm telling me that my 4:30 pm pick up was ready. By then we had given up. We went back the next day and everything was handled well.

Elisabeth J 
Évaluation :
5

The rental manager was extremely helpful and courteous.

Joe N 
Évaluation :
5

The agent was prompt in responding to my call, a day in advance when I needed the rental, and had the van ready for me at the reserved time at the start of her day. She was super. no changes suggested.

JOSEPH O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann G 
Évaluation :
5

Lori was very helpful and efficient!

CATHY P 
Évaluation :
5

The UHaul app, which I used to pickup and return the rental truck is way too complicated on the pickup end. The return processing by the app was fine. Try to simplify the process.

Francis T 
Évaluation :
5

Loved your Chiwawa

Adris J 
Évaluation :
5

Great service, and excellent vehicle...

Robert P 
Évaluation :
5

Moving is hard. She made it a little easier. Thanks

JAN M 
Évaluation :
4

My first experience at this location. Lori was great, fun to chat with while the paperwork is being taken care of.

Jeremy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY P 
Évaluation :
5

Everything was smooth and easy.

Bruce R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis S 
Évaluation :
5

Office help was very helpful and friendly!

Thomas H 
Évaluation :
5

Online rental process made pick up quick and easy. Associate was friendly and helpful. Truck was clean and well maintained. Returning truck after office hours using U-Haul website was very easy with step-by step instructions. Overall, a great experience! I would definitely rent from this location again!

Ashley P 
Évaluation :
5

Nothing, very please, could not have received better service,

zandra h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loren R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kirk W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison R 
Non les évaluations ont été soumises pour cet établissement.

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