Évaluations des clients The Storage Key

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de The Storage Key

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JIMMIE S.
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Le client n'a pas laissé de commentaire.

CANDI W. | Expérience générale |
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I moved all of my stuff out of the unit in July/august and yet I have been charged for the unit since and now have an outstanding balance even though I told them I wanted to cancel!! It is now January and it shows my move out date is “1/20/21” when it should have been canceled when I called to do so months ago!!

JUDY T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

STEVEN P.
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Had no problems with pick up or drop off. We were given more then 24 hrs with truck since they open late but we only needed 6. We dropped off truck at 605pm 5 mins after they closed but a drop off boxes was a easy way to drop keys off. I would definitely use them again

KRISTIN R. | Expérience générale |
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I love Storage Key!!

NICHOLAS D.
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Drop off was very quick!

Kanani A.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Le client n'a pas laissé de commentaire.

Albert C.
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Le client n'a pas laissé de commentaire.

WILLIAM B.
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Le client n'a pas laissé de commentaire.

JOHN S. | Expérience générale |
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This facility far superseded my expectations in every aspect. The Howren family of businesses knows the true meaning of customer service and delivery of efficient and value added service. As a military member they are there for me even when I am not aware of it. Colonel John W. Strain II

MORGAN K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

SUSAN M.
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Great customer service, reasonable prices

PATRICK P.
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Le client n'a pas laissé de commentaire.

ANNE B. | Expérience générale |
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I will be back for a smaller unit next February. It was so convenient and near our home. Everyone was very helpful.

MARVIN O.
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Le client n'a pas laissé de commentaire.

SCOTT S.
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Staff was very helpful. Convenient location. Would definitely recommend this UHaul location

FRANK Y.
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Le client n'a pas laissé de commentaire.

Sandra R.
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Nothing it was great

MELISSA S. | Expérience générale |
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The storage key is top notch! I’d definitely use them again and again, and recommend them to everyone looking for a unit! Thank you for making it easy to store my items

MELISSA C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KEVIN B. | Expérience générale |
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Everything was great!

ryan G.
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The overall location and experience was very well - I was also there to get a storage unit at the facility and have had no issues using this business in the past. My complaint is specifically with the U-Haul returning and charges. Getting the U-Haul I had a great experience, the employee was helpful and got me on the road quickly. I used the U-Haul for a total of 6 miles and I'll admit I didn't add gas back to the tank - when I looked at the gas line it didn't appear to have moved to me. Regardless, when it was time to check out the employee said the line had moved down from 7/8 (where it started and still appeared to be to me) to 3/4, which according to the invoice I received this morning amounted to 4 gallons of gas (6 miles = 4 gallons?) which I was charged $14 for. I agreed to pay the amount because I knew I hadn't added gas but I feel like after seeing the numbers I was billed for and using a little logic that there is no chance this is accurate. I had felt it wasn't accurate from the get go but didn't want to press the issue, I was ready to be on my way. I was also asked to verify the gas and mileage with an employee beforehand but never upon return - it was just their discretion. I will not use this service again or recommend it for this reason.

JEAN G. | Expérience générale |
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Facility is safe and easy to access. Storage units and clean and well maintained. Staff was friendly and efficient.

MARY HELEN M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

KATIE H. | Expérience générale |
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Everything was very easy and well-organized. The staff were friendly and helpful.

John W.
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Staff was on their game, helped me and sorted out details left undone from pick up.

James D.
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Le client n'a pas laissé de commentaire.

TONNY K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Brett M.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

DONNIE C.
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The $.99 a mile is a little much.

KENNETH Y.
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Le client n'a pas laissé de commentaire.

EDWARD W.
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Le client n'a pas laissé de commentaire.

Kareem A.
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Le client n'a pas laissé de commentaire.

Pamela C.
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Le client n'a pas laissé de commentaire.

johnny C.
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They were great. Wouldn't change anything.

Gregory M.
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Le client n'a pas laissé de commentaire.

JUAN V.
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Le client n'a pas laissé de commentaire.

STEPHEN J.
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Le client n'a pas laissé de commentaire.

GREGORY H.
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This facility executed the fundamentals of really good customer service. These folks checked all the best practice boxes. Complements to The Storage Key folks.

ADRIAN M.
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Be more considerate when it comes to customers that fall under Covid cdc regulations

Dale L.
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Le client n'a pas laissé de commentaire.

Alex M.
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Le client n'a pas laissé de commentaire.

Richard C.
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Le client n'a pas laissé de commentaire.

JAMES M.
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Le client n'a pas laissé de commentaire.

DONALD R.
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Le client n'a pas laissé de commentaire.

Terri S.
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Great experience!

James H.
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Le client n'a pas laissé de commentaire.

Charlie B.
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Le client n'a pas laissé de commentaire.

SUSAN P.
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Le client n'a pas laissé de commentaire.

DANIEL C.
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Have the larger towable available.

JOHN H.
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Le client n'a pas laissé de commentaire.

KIM S.
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Le client n'a pas laissé de commentaire.

DONALD U.
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just have what they want.a storage place or a rental truck.

GUY B.
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Le client n'a pas laissé de commentaire.

KRISTY F.
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Le client n'a pas laissé de commentaire.

DAVID C.
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Le client n'a pas laissé de commentaire.

KIM Y.
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Every single person that I spoke to at this location have a different answer as to the cost of using the travel blankets. Didn't know the true cost until I called to get the final bill after the fact.

Robert H.
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Le client n'a pas laissé de commentaire.

RONNIE H.
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Very nice clean location. Staff was very nice and helpful. Rented a storage unit at this location and after unloading truck I was provided with a bottle of cold water which was greatly appreciated since it was a very hot

Kristina N.
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Le client n'a pas laissé de commentaire.

TONY S.
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Le client n'a pas laissé de commentaire.

Mark B.
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Le client n'a pas laissé de commentaire.

STACEY H.
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Le client n'a pas laissé de commentaire.

Larry S.
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The staff was incredible. They really helped us out in a big way at the last minute.

Jeremy N.
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Very nice people

shakerra D.
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I reserved a 15 ft truck and the day before i was told they didn't have any available and that they had a 10ft truck i could have. Of course, i had to take it since it was the day before and i didn't have time to search around. I had to cram my belongings into a smaller truck. I would recommend this facility due to the ease of renting the truck and how clean it was, however they need to do better with having the truck you reserve available.

Ricky K.
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Excellent customer service, great experience.

Candace W.
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Le client n'a pas laissé de commentaire.

Jean C.
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This was my first time ever renting a Uhaul, Thank you for making it a pleasant experience. Will definitely use you guys if I ever need to rent a Uhaul truck again.

DAVID C.
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Le client n'a pas laissé de commentaire.

Zulima B.
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Service was excellent, truck was clean and well maintained, heck the truck was easy to drive as well. Affordable prices, too.

ROGER B.
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Le client n'a pas laissé de commentaire.

Jade T.
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Le client n'a pas laissé de commentaire.

Sonya S.
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N/A

SHAWN G.
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The staff at the Storage Key is top notch. They have the best customer service of just about any place i have worked with.

DEBRA N.
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Le client n'a pas laissé de commentaire.

ROGER M.
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Le client n'a pas laissé de commentaire.

MICHAEL D.
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Went to Storage Key after attempting to rent from BP Cartersville. First stop was terrible. Poor knowledge of equipment. First trailer the door was jammed and wouldn't close. Disconnected. Second trailer would not secure to trailer hitch. Disconnected and left for the Storage Key.

JAMES M.
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Le client n'a pas laissé de commentaire.

GREGORY F.
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Le client n'a pas laissé de commentaire.

Brittany S.
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Le client n'a pas laissé de commentaire.

BURNEY D.
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Helpful and polite. A pleasant experience allround

LOVELY M.
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Maybe just have more Uhaul Vans available for the next customers because everyone does not need larger trucks

HEATHER S.
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Be on the same page with facilities that are representing your company because after today I'll never use yall again. This was a group of us renting a uhaul to help a domestic violence friend get away while he was at work. But that didnt go as planned with no truck. just really disgusted. I did ask this facility since they were putting a credit on the for the $50 guarantee fee credited but she said she didnt k ow since they cancelled and did a new one. I dont even feel a $50 credit is fair at all for what has happened

STEVEN J.
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I was very pleased! The staff was very friendly and extremely helpful!

TEDDY B.
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Le client n'a pas laissé de commentaire.

TIFFANI W.
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Le client n'a pas laissé de commentaire.

Craig M.
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Le client n'a pas laissé de commentaire.

JACK M.
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Your Truck Rental prices are too high. The mileage charge is a killer. I usually rent trailers from U-Haul; the pricing is fair. The $.79 per mile is absurd. I was in a bind today and had to rent a truck. I would like to use UHaul more but this rental would have cost me half at Enterprise. Do you have a higher daily rate/lower mileage option?

APRIL L.
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Le client n'a pas laissé de commentaire.

ERIN S.
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I made a last-minute decision to try to rent a truck for Sunday afternoon to move a very large piece of furniture. The Storage Key was one of the locations with Sunday hours, and they had just what I needed! The online reservation process was quick and easy, as was the in-person pickup of the truck and dolly I ordered. I especially appreciated the efficient yet thorough and friendly customer service! No joke, this was the best all-around customer service I have experienced in a long time! Everything was ready for us as expected, any questions I had were answered, and we were on our way in no time...we got the job done and returned the truck simply by driving it back and dropping the key in the after-hours drop box. I should also say they were totally cool with us leaving our personal vehicle on site while we were using the truck. I got my final receipt this morning and it was just as expected, no added fees or bogus charges! A simple, streamlined process and great customer service are where it's at! Thank you!

AMANDA W.
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Le client n'a pas laissé de commentaire.

JAMES H.
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The guy was respctful and courtious. Very warm and friendly and knew his stuff.

LINTON M.
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Le client n'a pas laissé de commentaire.

JULIE R.
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Le client n'a pas laissé de commentaire.

KENNETH Y.
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The van was waiting, the people were very friendly, nothing to improve upon.

WILLIAM H.
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We didn't use the hand trucks and yet we're still charged because we had asked to rent them, but then someone gave us a pair we used instead. They said they couldn't take it off even though the zip tie was still on it. I think if I ever need again I will use Penske. I should have listened to my daughter. The guy from the UHAUL on Cassville Road was great to deal with. The people at The Storage Key on Tennessee Street left a LOT to be desired. I would never deal with them again.

DEBORAH B.
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I've used The Storage Key twice already and each time the service I received, was great. Clean, friendly, everyone is knowledgeable; in return, made it easy for me. I highly recommend, The Storage Key

CHRISTOPHER R.
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Le client n'a pas laissé de commentaire.

SHENICA L.
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Awesome customer service, it was quick and easy ??

GAIL D.
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Ever one was very friendly and very helpful. The office was very clean. Pickup and return process was very fast and easy. I'm glad we chose this location to rent from. Thank you!

Ansley S.
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Le client n'a pas laissé de commentaire.

derrick M.
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Le client n'a pas laissé de commentaire.

LAUREN V.
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Always a WONDERFUL experience!

Charles S.
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Le client n'a pas laissé de commentaire.

Brian H.
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Le client n'a pas laissé de commentaire.

Tedrick H.
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Make sure the people at the actual location is in sync with the people at the 800 number.

Elinor S.
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Le client n'a pas laissé de commentaire.

Carlton J.
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The trailer I rented leaked in front at floor causing one of my boxes to get wet.

James C.
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Le client n'a pas laissé de commentaire.

Austin I.
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Le client n'a pas laissé de commentaire.

TONY C. | Expérience générale |
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Excellent storage space and reasonably priced. It was perfect.

LISA M. | Expérience générale |
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Conveniently located with plenty of units to choose from.

REBECCA M. | Expérience générale |
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My unit was raised above ground level. I had no worries about water coming in. The unit was very clean and easy to get to. The people in the office were very friendly and helpfull

JOHN A. | Expérience générale |
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We couldn’t have had a better staff and units anywhere!

BRENT J. | Expérience générale |
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Was very great

BOB H. | Expérience générale |
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Staff was always friendly and very helpful. The two rooms were I rented were what I needed with easy access

PHILLIP M. | Expérience générale |
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Everything was great I really liked the prices.

WENDY R. | Expérience générale |
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Rats/Mice are bad. There are bait traps the minute you open door on both sides for bugs and mice. Your furniture will be used as a rat breeding and sleeping ground. Even the inside units are infested.

JESSIE S. | Expérience générale |
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Very nice and secure.

CARY M. | Expérience générale |
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Very clean and organized. Helpful staff. Couldn’t imaging the experience being any easier. Would recommend to everyone

MARK S. | Expérience générale |
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Need to have 24 hour access for people renting the units (Only) After office hours

Penny F. | Expérience générale |
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Ann was absolutely fantastic in helping me when I was iin a very urgent situation. Thanks so much!!!!

SYLVIAN C. | Expérience générale |
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Better security system in place, locks being cut off your storage unit and sorry just does not cut it.

KIMBERLY B. | Expérience générale |
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Easy access, clean, well maintained. The only problem I had was the light inside the unit was out.

Non reviews have been submitted for this location.

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