Sunday hours inconvenient, otherwise a great place snd would highly recommend!APRIL E. | Expérience générale
Customer Reviews for The Storage Key
(U-Haul Neighborhood Dealer)
Pour nous contacter
Cartersville, GA 30121
Services dans cet établissement :
- Mon–SatDe 7 h am à 5 h 30 pm
- Dimanche2 pm–5:30 pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 12h00 pm
- 12/25/2022: Fermé
- 12/26/2022: 9h00 am à 5h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shilbert F.
Very fast serviceKevin B.
Le client n'a pas laissé de commentaire.NDEYE F. | Expérience générale
The cab portion of the truck was very dusty and had a lighter left in it when I picked up. I know it was a quick turn around because I extended my rental but when i returned the truck I checked that it wasnt clean and I was given a $25 cleaning fee. I dont feel like it was me that dirtied it but I did want them to clean before renting again. Just didnt know I would be charged. If that was the case I would have marked "clean"Nikki B.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Kevin B.
Always have choices when someone comes to rent a truckRicardo A.
I liked the the parking areas were clean and free of debris. They were well light and I never felt unsafe being there.MARY G. | Expérience générale
Thank u all.PAULA D. | Expérience générale
Keep on being awesome! Great location, with great people!Jeremy L.
Le client n'a pas laissé de commentaire.DAKOTA C. | Expérience générale
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.DAVID O.
Le client n'a pas laissé de commentaire.Sean S.
Le client n'a pas laissé de commentaire.Neil B.
Real business!! Run by friendly professional people. Easiest part of our move.russell G.
Le client n'a pas laissé de commentaire.RUSSELL G. | Expérience générale
Wonderful staff. Very helpful. The hours of access didn't work with my work scheduleMIKE D. | Expérience générale
Le client n'a pas laissé de commentaire.Tina C.
Customer service is amazing.LINDA L.
Friendly and helpful staff . Clean and seems well maintained truck .Kevin W.
Very handy and convenient serviceHANNAH T.
No comments. Was very satisfied.Barbara R.
Le client n'a pas laissé de commentaire.christopher E.
Le client n'a pas laissé de commentaire.NAOMI S. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle F.
As always, The storage key went above and beyond with customer service. We were completely satisfied. Thanks again. Have a great day.DAVID C. | Expérience générale
I put "no" under clean and well maintained because some of our stuff had mold on it when we got it out. We were told it was climate controlled so that shouldn't have happened. We were able to save it, though. Otherwise, it was a decent place to hold our stuff for a few months.MORGAN G. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN S. | Expérience générale
Every thing was great,very smooth.Wade P.
Le client n'a pas laissé de commentaire.Rick K.
Make sure the equipment I asked for and was approved is there. Truck was filthy and ran horrible.Richard P.
Le client n'a pas laissé de commentaire.Sarah R.
Le client n'a pas laissé de commentaire.Ronnie D.
Le client n'a pas laissé de commentaire.KRISTY W.
When I picked up the truck the gas was at 1/2 a tank of gas which was a total pain in the ass. I was told that it needed to be at the same spot or I would be charged a $30 refueling fee plus $5 a gallon. It makes me wonder if the previous person was charged for filling the truck and they just didn't. I returned the truck with 3/4 of a tank of gas and I asked it I would get a refund for this but was told no.MATT R.
Friendly and efficient staff. Well maintained equipment. Great experience.Amanda S.
Everything was fineAngel V.
Le client n'a pas laissé de commentaire.Derick E.
It was great!!ROBIN C. | Expérience générale
Le client n'a pas laissé de commentaire.Evie S.
Le client n'a pas laissé de commentaire.STEPHEN S. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN W. | Expérience générale
This is our third time using storage key. Super clean security is great hours are very good. If needed we will be back.CATHERINE C. | Expérience générale
Le client n'a pas laissé de commentaire.Kalpesh P.
Le client n'a pas laissé de commentaire.Tommy W.
Le client n'a pas laissé de commentaire.Tucker R.
Le client n'a pas laissé de commentaire.ANGIE I. | Expérience générale
Nothing wrong wrong. Everything was GREAT AND AWESOME. Merci.doris A.
Easy reservation, easy and quick pick-up and return, clean and ready to go. Highly recommend and would definitely use again. Thank you Storage Key for a great Uhaul experience!Gregory F.
quick, easy, reliable...what more could you want?Eileene K.
Le client n'a pas laissé de commentaire.Raiford C.
Le client n'a pas laissé de commentaire.Glen J.
Le client n'a pas laissé de commentaire.Shakerra D.
Le client n'a pas laissé de commentaire.Gay S.
Everything went well from the beginning to the end. Every one was very helpful and convenient when I needed to ask questions. I felt that my stored items were safe for all the months i needed. Thanks to a great staff.MARY A. | Expérience générale
Le client n'a pas laissé de commentaire.RANDY H.
Le client n'a pas laissé de commentaire.James P.
I have had a storage unit Storage Key for quite a few years. I actually had a unit, moved out of town, came back to town and had another unit. The quality of your facility is excellent, customer service and your staff is excellent as well. My overall experience has exceeded expectations. Thank you for the service you provided when I needed it!LEEANN O. | Expérience générale
Le client n'a pas laissé de commentaire.VICKIE G. | Expérience générale
Le client n'a pas laissé de commentaire.Adrian J.
Great service!Kevin B.
Le client n'a pas laissé de commentaire.Jill D.
Le client n'a pas laissé de commentaire.MARK M.
The vehicle was clean but could have used a deeper clean (appeared that someones drink had exploded onto the ceiling of the cab and back wall. I also noticed some shaking of the wheel when you reached speeds of 60+ and I was traveling interstate so I needed to go at least 60. And the breaks or something sounded like it was grinding.Nikki B.
Le client n'a pas laissé de commentaire.KEVIN W.
Always clean, staff very friendly, professional and pleasant.LORI H. | Expérience générale
I really don't see anything as of now. It was a very pleasant experience.Gail M.
Le client n'a pas laissé de commentaire.Susan V.
Anne, Barry, and Stephen always do a great job!KENNETH A.
Le client n'a pas laissé de commentaire.Susan V.
Le client n'a pas laissé de commentaire.STEVE C. | Expérience générale
Le client n'a pas laissé de commentaire.Henry M.
Le client n'a pas laissé de commentaire.MIKE H.
The Storage Key team was amazing and helpful. I cannot stress enough how amazing they are! Merci.MICHAEL H. | Expérience générale
Courteous and will respond quickly to all your needs...Thank you Storage KeyDEBORAH F. | Expérience générale
I never actually used the unit during month leased. I'm awaiting a drive-in storage unit when one becomes available.TODD D. | Expérience générale
Wonderful staff. Helpful professional and know how to treat customers. Things went as planned with my rental with no issues.Terry C.
Le client n'a pas laissé de commentaire.Charles R.
Le client n'a pas laissé de commentaire.MIKE L.
Friendly and great customer service!STEVE N.
Le client n'a pas laissé de commentaire.Elizabeth S.
Le client n'a pas laissé de commentaire.Tordis B.
Le client n'a pas laissé de commentaire.TERRY S. | Expérience générale
Le client n'a pas laissé de commentaire.Richard B.
Very organized!! Y'all are extremely friendly, thank you for everything!Julie W.
The folk were always courteous and friendly they took pride and watched over your property 5 starsBILL W. | Expérience générale
The storage key is a nice location. However, my only complaint is with the system. When I reserved a truck, I requested to pick it up at my storage unit (not at the storage key). Although there were 2 empty trucks available at the location I requested, uhaul still sent me across town to pickup and drop off at the storage key. I'm not sure why that happened. The people at the storage key were very friendly though.Zachary G.
Le client n'a pas laissé de commentaire.Oana M.
Have rented from Storage Key numerous times. ALWAYS a great experience. These people are professional, friendly and customer oriented.Anthony M.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Kris B.
Le client n'a pas laissé de commentaire.Julie S.
Great people, Nice facilityAshok P.
Le client n'a pas laissé de commentaire.EDWARD B.
Le client n'a pas laissé de commentaire.CATHY T.
Le client n'a pas laissé de commentaire.Sophia K.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Charles B.
The only thing and it is not the facility fault is the truck needs mechanical work not in best shapeJames H.
The rental experience with Uhaul was a nightmare. I was called a couple days before my pickup on Friday and was told there was no truck. Moved the reservation to Sunday. Was called no less than 4 times on Saturday and told there were no trucks and was moved to three different locations. Finally got a truck with the nice people at The Storage Key. Will think twice before I would use UHaul again.Darvey G.
Le client n'a pas laissé de commentaire.KENNETH Y.
Le client n'a pas laissé de commentaire.VICKI T.
no suggestions. all went smooth.Donald B.
Night drop key box does not allow for newer key fobs to fit into return slot, causing me to hold onto key until the location opens again so that the key can be safely returned. This is an annoyance that could be easily avoided with minimal effort on the businesses or Uhauls part. The key boxes need to have a redesign to fit the modern key fob designs.Kristin D.
Very professional staff and clean equipment!Jeremy L.
Le client n'a pas laissé de commentaire.Lisa W.
Le client n'a pas laissé de commentaire.Eric M.
Lady I spoke to was professional and helpful ..James U.
Clean trash out of vehicles that was left by previous renter. Maintenance on vehicles need to be done.Joette P.
Le client n'a pas laissé de commentaire.Annie O.
Le client n'a pas laissé de commentaire.Katelyn B.
Le client n'a pas laissé de commentaire.KENNETH A.
My experience was perfect. Team very efficient and customer oriented.Ladjebe L.
Great Experience!Charles R.
Le client n'a pas laissé de commentaire.PAUL G.
Le client n'a pas laissé de commentaire.Ladjebe L.
Le client n'a pas laissé de commentaire.MONESHA F.
Le client n'a pas laissé de commentaire.Dana M.
So easy to work with- great experience!Collen P.
Le client n'a pas laissé de commentaire.Burgett M.
Le client n'a pas laissé de commentaire.CLARISSA F. | Expérience générale
I'm definitely glad I found y'all when I needed a storage facility. The staff has always been friendly and helpful.BRENDA S. | Expérience générale
Great Job.Stephen J.
Excellent service, keep it up!Johnny G.
Wouldn't have wanted to have a storage unit else where. Such kind staff.MORGAN M. | Expérience générale
Le client n'a pas laissé de commentaire.SHAWN A. | Expérience générale
We were happy with our spot at the storage facility, unfortunately we moved to far away to keep our RV or boat at your facility.LARUE C. | Expérience générale
In the last 4 years, we have rented space and stored my boat as needed. The facility is always clean and my stuff was safe.RON H. | Expérience générale
Simple and easy, great staff and placeTIMOTHY C Y. | Expérience générale
The biggest inconvenience is that you only have access to your unit during office hours and someone with a full time job has difficulty getting there before they close at 6. They should have a gate access with individual codes and cameras so they can monitor who is coming and going.TIMOTHY S. | Expérience générale
Le client n'a pas laissé de commentaire.BRITTNEY D. | Expérience générale
Very helpful and accommodating to clients and will feels very secure and safe. They offer affordable insurance for the contents of your unit. The grounds are well kept. They have everything you need for packing and also sell locks right there in the office. Employees always greet you with a smile and seem interested in your needs. They are very reasonably priced for such a nice place and convenient location, as I absolutely looked around and priced many storage facilities. Would recommend without a doubt.JENNIFER R. | Expérience générale
Very accommodating, patient, kind. Space very clean and well-maintained. MerciMARIE W. | Expérience générale
Le client n'a pas laissé de commentaire.BRITNEE T. | Expérience générale
Le client n'a pas laissé de commentaire.BRENDA L. | Expérience générale
Le client n'a pas laissé de commentaire.ROY P. | Expérience générale
Le client n'a pas laissé de commentaire.APRIL W. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN W. | Expérience générale
I had trouble with the unit being about 8" off the road. It was too big of a step up then step down carrying boxes. 6pm closing was too early. I had to have someone help me after they got out of work.JOYCE S. | Expérience générale
This storage was great ! I would highly recommend it to anyone!RUTH B. | Expérience générale
Staff was always very friendly & polite. I'd prefer 24 hr access though if I need to store stuff again.KRISTIN O. | Expérience générale
Satisfactory experience! Thanks so much!😁👍FERN S. | Expérience générale
Thank you for providing such a fine place to store my items. It definatly made moving less stressful!RITA S. | Expérience générale
I have nothing but praise for storage key and the staff,CHRIS B. | Expérience générale
I was very satisfied and yeah I was greatJOEL F. | Expérience générale
Le client n'a pas laissé de commentaire.KIRSTIE D. | Expérience générale
I really felt my car was in a secured place with a gated area and cameras. While I do understand it still is a park at your risk. I was quite disappointed to see my entire under belly of the car was stolen while on property that was gated and cameras installed. I notified the staff before we left the yard. The gentleman told me to come back the following day(Monday) to address with management. That Monday I returned an spoke to a woman who did apologized and said that there is nothing they can do because our policy is park at you own risk. She but without knowing when it happened it would be hard to find it. You cannot imagine the feeling I had, just landed from overseas for almost 18 months now stranded in Cartersville, with no transportation. The business trip was not a pleasant one since now we have to rent a car and still pay to have the car fixed. Without video proof insurance was not going to pay for this. With frustration, I cancelled my service with Storage Key. I would use the service again but for storing the car inside a locked storage shed.TRACY J. | Expérience générale
Clean, safe and very friendly staff however, the website was often down and I could not pay my bill online and had to go into the location to settle the monthly bills.JULIA M. | Expérience générale
Would definitely use them again!TERESA M. | Expérience générale
Le client n'a pas laissé de commentaire.TYLER G. | Expérience générale
Le client n'a pas laissé de commentaire.LARA J. | Expérience générale
Had a RV spot for many years and have no complaints. Friendly staff and always helpful.KNOX F. | Expérience générale
Le client n'a pas laissé de commentaire.LESLIE H. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL B. | Expérience générale
PerfectDANIEL W. | Expérience générale
Sometimes I needed to get in when closed but the hours were posted so it was on meDAVID M. | Expérience générale
Le client n'a pas laissé de commentaire.JULIE C. | Expérience générale
I used this place for about 9 months while I was renting a room too small for ask my belongings. My stuff was sage, secured, staff are awesome. I'm an idiot who forgot my lock key twice and they cut it for me. I fell behind later on payments a couple times and they worked with me. If I ever need to store something again I'm 100 % coming back here and no where else!REBECAH G. | Expérience générale
I was pleased with my storage facility. Clean and friendly place to use. Highly recommendDEBRA C. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTINE K. | Expérience générale
THANKS A LOT ......RICARDO C. | Expérience générale
Le client n'a pas laissé de commentaire.RON H. | Expérience générale
I would definitely use this place again for my storage needs...three thumbs up!!KELLI C. | Expérience générale
Le client n'a pas laissé de commentaire.SYLVIA P. | Expérience générale
I'm sorry I left some tires behind. I was out of town and didn't get to get them out. Are they still available for pickup?JEREMY H. | Expérience générale
It would have been nice to have a later closing time. I think that the closing time should be adjusted to daylight hours. There were times that there was plenty of daylight left but we had to leave.GREG C. | Expérience générale
Le client n'a pas laissé de commentaire.NATALIE C. | Expérience générale
Our unit was climate controlled. We had no issues with dampness or mold. Also there was no evidence of "critters". We had our possessions in storage for 3 years. I would recommend this business to anyone needing a safe place to keep their possessionsGEORGE F. | Expérience générale
I will use your company again if i ever have to move and have storage. The staff was always friendly and always helpfulKEYLA T. | Expérience générale
I was there for years and had zero issues and was completely satisfied. Merci.STEVEN B. | Expérience générale
Thank you Micheal an staff for all the help we received the last 2 years. The storage facility was clean an secure. The staff was always helpful an polite. MerciRAY H. | Expérience générale
Le client n'a pas laissé de commentaire.CHRISTINE D. | Expérience générale
I'm grateful for costumer service at all times, even when I was late. If I'm ever in need of a storage facility you will be my first call. Thanks again.LORA M. | Expérience générale
Your facility is clean, safe and secure...RICK T. | Expérience générale
very professional and friendly people working here! Merci!CHRIS W. | Expérience générale
We appreciate Storage Key! Thank you for taking care of us!CONNIE F. | Expérience générale
Everything was great. I felt I didn't have to worry about my items being safe and secure. I would highly recommend them and would use them again if I had to do it again.THERESA R. | Expérience générale
Great experience! Very friendly and accommodating, move-in and move-out were easy. No issues at all. Would definitely use again!SHANNON B. | Expérience générale
Le client n'a pas laissé de commentaire.KEVIN V. | Expérience générale
I moved all of my stuff out of the unit in July/august and yet I have been charged for the unit since and now have an outstanding balance even though I told them I wanted to cancel!! It is now January and it shows my move out date is “1/20/21” when it should have been canceled when I called to do so months ago!!CANDI W. | Expérience générale
Le client n'a pas laissé de commentaire.JUDY T. | Expérience générale
I love Storage Key!!KRISTIN R. | Expérience générale
This facility far superseded my expectations in every aspect. The Howren family of businesses knows the true meaning of customer service and delivery of efficient and value added service. As a military member they are there for me even when I am not aware of it. Colonel John W. Strain IIJOHN S. | Expérience générale
Le client n'a pas laissé de commentaire.MORGAN K. | Expérience générale
I will be back for a smaller unit next February. It was so convenient and near our home. Everyone was very helpful.ANNE B. | Expérience générale
The storage key is top notch! I'd definitely use them again and again, and recommend them to everyone looking for a unit! Thank you for making it easy to store my itemsMELISSA S. | Expérience générale
Le client n'a pas laissé de commentaire.MELISSA C. | Expérience générale
Everything was great!KEVIN B. | Expérience générale
Facility is safe and easy to access. Storage units and clean and well maintained. Staff was friendly and efficient.JEAN G. | Expérience générale
Le client n'a pas laissé de commentaire.MARY HELEN M. | Expérience générale
Everything was very easy and well-organized. The staff were friendly and helpful.KATIE H. | Expérience générale
Le client n'a pas laissé de commentaire.TONNY K. | Expérience générale
Excellent storage space and reasonably priced. It was perfect.TONY C. | Expérience générale
Conveniently located with plenty of units to choose from.LISA M. | Expérience générale
My unit was raised above ground level. I had no worries about water coming in. The unit was very clean and easy to get to. The people in the office were very friendly and helpfullREBECCA M. | Expérience générale
We couldn’t have had a better staff and units anywhere!JOHN A. | Expérience générale
Was very greatBRENT J. | Expérience générale
Staff was always friendly and very helpful. The two rooms were I rented were what I needed with easy accessBOB H. | Expérience générale
Everything was great I really liked the prices.PHILLIP M. | Expérience générale
Rats/Mice are bad. There are bait traps the minute you open door on both sides for bugs and mice. Your furniture will be used as a rat breeding and sleeping ground. Even the inside units are infested.WENDY R. | Expérience générale
Very nice and secure.JESSIE S. | Expérience générale
Very clean and organized. Helpful staff. Couldn't imaging the experience being any easier. Would recommend to everyoneCARY M. | Expérience générale
Need to have 24 hour access for people renting the units (Only) After office hoursMARK S. | Expérience générale
Ann was absolutely fantastic in helping me when I was iin a very urgent situation. Thanks so much!!!!Penny F. | Expérience générale
Better security system in place, locks being cut off your storage unit and sorry just does not cut it.SYLVIAN C. | Expérience générale
Easy access, clean, well maintained. The only problem I had was the light inside the unit was out.KIMBERLY B. | Expérience générale
My plans changed and I did not use this reservation.Privacy R. | Premières impressions
Looked fine. Any questions or concerns I had were taken to office staff.Privacy R. | Premières impressions
everyone at storage key was very helpful.Privacy R. | Premières impressions
I did all the sign up for the unit on line. When I got to the storage unit I was told they are not hooked up to the internet booking site and I had to start all over. Too time consuming!Privacy R. | Premières impressions
Quick and easy! :Privacy R. | Premières impressions
It turns out that The Storage Key is not participating with the online reservations. So the handling fee did not do anything. I had to completely reserve the unit over again when I got there.Privacy R. | Premières impressions
very easy, quick and they are very accomodating to your needsPrivacy R. | Premières impressions