After a long trip we started to turn in our truck. Stephanie asked if we were ready to turn in the truck. She asked if we ordered 144 blankets for our truck. We had a 15' truck and was moving some of my mom's things and there was no way we could have used that many blankets. We are senior citizens and I have walking disability. Stephanie at Aledo on Bankhead road was happy and helpful,. She was cheerful and waited until we got a hold of Micheal at customer service and he took care of their overcharging error. Michael was friendly and professional. Both of the U-Haul representatives were obviously well trained, professional and friendly. We went home with a positive feeling about our overall U-Haul experience.
MARY A
Customer Reviews for The Storage Place Aledo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Stephanie was very helpful and positive. Even though I arrived 15 minutes before closing, she worked diligently to get me what I needed.
JASON LClean the rigs
DAVID MNothing. Stephanie was the best
CRAIG HI highly recommend that you give the customer the return code at the beginning of the transaction, not the end of the transaction. It was very difficult to get a code for whatever reason , but other than that, it was a smooth transaction.
JIMMY WThe truck was great. Yes, it drives like a large pickup truck or van but handles cargo. Most satisfied.
KENNETH DTruck was not swept up on pick up and any inquiry into why I owe money after overpaying has been unanswered
Evan PFriendly and helpful staff. I definitely would recommend this place.
ALFONSO VGreat little neighborhood Storage and U-Haul service center. Garret was great and very helpful.
ISMAEL VService was amazing! Thank you.
MARCELA RCharged a two gallon fuel fee. Compketely made up. Charged wrong turn-in fees even with undeclared location on paperwork. Door licked and no one available during stated business hours.
LARRY KI have been thoroughly impressed by the staff (especially with Stephanie) at this U-Haul location. They have gone above and beyond to be welcoming and helpful and I will highly recommend this location to anyone in need of renting a truck in the future (or anyone looking for storage).
LORI CRien
MARCEL LExcelente la atención de los chicos fue execelente muy amables y colaboradores unas buenas personas
JESUS UThe lady was amazing that helped us find this location after we showed up in Springtown and found out nothing was setup correctly for the 24/7 pickup on the pick up end. She was patient, friendly and very helpful. This took about 10-15 minutes.
Karyn BEveryone I dealt with was extremely friendly and helpful.
JOHN MThe online verification did not work. It took me an additional 15 minutes & still didn't work.
CHERYL DStephanie was great. Equipment worked as expected. The app self check-in and check-out is extremely painful and time consuming. I will forever stay away from any locations that make me do this work for U-Haul...and will probably avoid U-Haul in general. I do not want one-time/seldom used apps on my phone. Myself and other customers are standing around waiting for the app to download before we can check in, and then we had to load our information along with pictures. Taking pictures (6 pictures) and uploading them (twice due to app failure) to check out is not how I want or need to spend my time. There was no notification from U-Haul that this was a requirement for this location. Poorly done.
Dan MGreat customer service!!
SHELLI JMake it know that this location is a mobile check in only.
BRENDON HYou can put some gas in the tank! You can also make your policies about returning the vehicle much more apparent to the customer. You could also respect the customer's decision not to purchase your Safe Move insurance and not add it to the invoice!!
Raymond MWe did an online return and it went fine.
Rachel LThe Hootens were a god sent help with my train wreck set up. They were great to chat with and super helpful.
Joshua SVery friendly and professional
stan rThe app crashed multiple times and I couldn’t finish the return process.
Stephen MThe front desk rep apparently doesn't know his stuff which caused financial distress upon me. Make sure your employees know the ins and out of what they are selling.
Ashley LOnsite staff was very helpful and fully explained the process of using equipment from start to finish. Thanks
Philip WVery clean facility. They were all extremely friendly and professional. Pickup and drop off was organized and seamless. I had to drive past 6 Uhaul locations to rent from this one. Will do it again.
PETE MI got given the incorrect pin for the pin 2712# never worked
David MStaff was friendly and patient when I called about drop off
CRYSTAL MNothing. Stephanie and Garret are perfect.
Antonio RGarret is very professional and helpful. I recommend this place.
evelyn cStephanie and her husband were very kind and knowledgeable. I would definitely recommend this location to a family member or friend in need of storage or truck rental.
samuel fThey both were willing to help me make sure everything was in order and working before leaving and helped with getting the lights correctly installed. I definitely will come back again and will suggest them over any other location for hauling/dolly rentals!
Nicholas MUhaul's computer system had troubles accepting credit card pmt. transaction.
Patsy KAgent was friendly, drop off process was easy!
Thomas GThere was nothing to improve. Stephanie and Garret were both lovely and helpful.
NATHAN DEverything was fantastic! Garrett the man working the office was absolutely wonderful!!!
Tasha SLady checking people in was quite nice. Overall fine experience.
William DPick up was flawless. Stephanie at the front desk was very nice and helpful. Thank you for the easiest of instruction and rental!
Alex MStephanie was great! Thank you!
Joyce TThe best uhaul location I have ever been to. Possibly the best uhaul location in the world
Mason BStephanie was very friendly and helpful
layne k"The best service I have ever had at a Uhaul location" Stephanie and Garret are awesome. Seriously, the best. You have 2 excellent employees at this location. They set the bar for the others to follow. Can not recommend them enough. Thank you very much.
Robert RManager Stephanie got me the right truck at the right price and quickly completed the rental & went over the return rules. Just as friendly and professional at drop off! I'd highly recommend truck rental withis this location.
jim fWithout a doubt the single best staffing I have ever used.
Robert RStephanie was absolutely helpful and so very knowledgeable. She went over and beyond to help me feel safe and comfortable with renting the Uhaul during a very difficult and unsure time of my life. She provided the best customer service I have ever experienced and she is definitely asset to this company.
Monique RGreat staff
Robert MVery helpful owner and easy to find location
Martin PKeep it going
Kalvin WThis was a disaster! Windshield wiper blade not correctly put on and flew off as soon as i took off.....3 hours into the move on the 8th i got stranded for 4 hours because the valve stem was busted on the tire which means someone is not actually checking maintenance
LEWIS SEasy drop off location and friendly staff.
Martin PNothing. Exemplary experience
Todd HStephanie and Garret are awesome, they take care of you because they DO CARE!
Conner LGood location very friendly staff... my only complaint like with every location, how is it ok to leave right under 1/4 of a tank?... extremely inconvenient & frankly kinda dangerous
Austin HAs far as I can tell Garrett and Stephanie are doing a great job. They are both professional and friendly. I will highly recommend this facility over any other. Bless you both.
MARJENE C