Customer Reviews for The Storage Place Aledo
(U-Haul Neighborhood Dealer)

Évaluation :

3

Paid for a dolley rental but it was not provided. Made our task difficult. Since this was a person less process had no way to resolve issue and avoid charge for a product not provided.

Évaluation :

5

It was difficult using the mobile pickup option

Évaluation :

4

Love their dog!

Évaluation :

5

Excellent staff! Professional, courteous and knowledgeable. Provided outstanding service. Having spent 22 years in the military U-Haul has assisted me many times. This by far has been the best experience! Thank you...

Évaluation :

1

Poor new person hadn't been trained and couldn't complete transaction. Was kind enough to let me take anyway. Truck did not have dolly's or blankets we ordered. The cab of vehicle rattled so bad on highway once we loaded and got on the road that radio couldn't be heard from Highest volume. My ears are still ringing two days later, no kidding.

Évaluation :

2

$20 fee to not use your mobile phone seems extreme. The web app is terrible. I just wanted to rent a truck and took about 15 minutes to go through. Returning the truck was no easier.

Évaluation :

1

man came out, said to park behind the gate and use the app or we'd be charged extra, then disappeared. the app wouldn't work so i called uhaul and told them we were there on time but app couldn't find us. she said she would call the man there. NO answer. so we left and she said she would note account. later that day i got a call that we hadn't turned it in. i explained and was told ok. THEN I got an email with extra charges for being late. They SHOULD have been able to verify with the man there, but my guess is he was clueless or wouldn't answer. I'm being charged for a lazy guy who refused to check us in and disappeared and an app that didn't work.