Everything was just fineDARYL R.
Customer Reviews for The Storage Place Forest Hill
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fort Worth, TX 76140
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 6h pm
- Sam : 8h30 am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We used this place to store household items while our house was built. They ended up being there for 6 months, which was longer than expected! But when we got everything back, all was good! We had 82" TV and other electrical items and I'm glad we had a climate controlled unit. Staff was friendly and helpful, would recommend for sure. Merci les gars!Jason W. | Expérience générale
Le client n'a pas laissé de commentaire.LATEKA SHANEAL S.
Le client n'a pas laissé de commentaire.Willie George Jr S. | Expérience générale
Le client n'a pas laissé de commentaire.CYNTHIA J.
Le client n'a pas laissé de commentaire.Sherry Heslip S. | Expérience générale
Customer service was awesome!LAQUISA S.
I have been a customer with this storage facility for the past 15 years and have never experienced a bad moment with the management staff. Sean Phillips is a person with great managing and training skills and it's shown by his staff.TYRONE H. | Expérience générale
Le client n'a pas laissé de commentaire.Kimberly D.
The truck was dirty. There were used false eyelashes in the cup holder, chip crumbs in the seat, and paper receipts around. Which means it wasn't sanitized, either. We also filled the truck up upon return. No credit for that, either.Jennifer R.
Very nice people working there.FRED T. | Expérience générale
Le client n'a pas laissé de commentaire.MON MAYA B.
Le client n'a pas laissé de commentaire.Justin H.
The only issue I had was that I booked movers through U-Haul & they had to cancel on me last minute & no one from U-Haul would answer the phone to schedule me with new movers. I had to call at least 20 places before I found someone.Michelle B.
Good customer service in a timely manner!CINETREA G.
It was easy to book online. Store had availability, which was also a plus but the truck they rented should not be on the road. It was so noisy, i had to put in my airpods to block out the sound. People were staring you would think i was in an 18 wheeler. Please get rid of this truck and any other trucks like it.JASMINE W.
Nothing it was perfectRANDALL M.
Don't be a rude to your customers when they ask questions. Also, I was double charged. I've sent two emails to UHaul, and received no response or refund. Never using UHaul again.Savannah G.
I didn't check the miles before I left don't feel that I drove 70 miles and didn't help that had to move the location for pickup further away because equipment was not available at location I chose feel it cost me extra 15 bucks I didn't half to spendDonald D.
Le client n'a pas laissé de commentaire.Carol S.
Le client n'a pas laissé de commentaire.Shaquille C.
No improvement required for my experience.SHARON M.
I asked how much was being charged on my card and how much I am getting back for deposit and she couldn't tell me. Said I would receive an email. But the email was a zeroed our receipt. EACH LOCATION AND THE REPS ON THE PHONE WERE NOT KNOWLEDGEABLE. WILL NOT USE AGAIN.Cynthia E.
Le client n'a pas laissé de commentaire.T'Jacquada S.
Sean was so nice. Helped me with my return and was most courteous and understanding.Keisha L.
Le client n'a pas laissé de commentaire.Rosa O.
Le client n'a pas laissé de commentaire.Leon M.
Le client n'a pas laissé de commentaire.Rodney M.
Great and friendly customer service. !Rudy M.
Good jobPavel A.
Le client n'a pas laissé de commentaire.Shanda T.
The employee was not competent to help me complete rental on a timely manner. It took her 86 minutes to complete my rental transaction. 30 percent of the time she was texting in front of me non discreet. The previous person before me spent 45 explaining to her what he was needing and she had to restart process with that person and resign all docs! I checked in online with credit card and driver license to come in and rent truck but it was the opposite. Was told there were no tow dolly's avail not even 1 Frustrating and disappointed I hope someone takes the time to read this and do something about this female employee!Eric S.
It was greatAaron T.
Le client n'a pas laissé de commentaire.Denisa D.
I have a U-Haul location near my house but in the same area as where I rented the U-Haul car hauler and I had to take it back to the same location I checked it out from this was very inconvenient for me.William V.
Nothing! Our overall experience was great and i didnt get the lady name who assisted us when we went to pick up the truck but she provided what i would call A1 customer service she was nice ,friendly and had a smile on her face. You could tell she liked her job and was there to help with any questions or concerns.James T.
They need to get the internet working better. Had to keep giving the lady the same information over and over. She could have wrote it down.Dee Anna D.
Le client n'a pas laissé de commentaire.Cara M.
Le client n'a pas laissé de commentaire.Jennifer S.
Le client n'a pas laissé de commentaire.Rahsaan E.
The young lady at the desk was nice and professional, you could tell it was family oriented. She even walked around the truck to check it for me. It's small but efficientLenita M.
Friendlier staff. She was more focused on her call on her cell phone than handling my transaction.TemilyA F.
The management there was very understanding of my plight after the huge screw up and bind that the Altamesa Blvd location had put me through by not documenting my request for 20' with car hauler. Nothing at all had been documented.EDWARD E.
The printer took too long to print .NORMAN L.
This particular is not the one I've got a huge problem with at this time. They've done well with me the few times I've done business with them.edward E.
Always perfect customer serviceCurtis G.
Le client n'a pas laissé de commentaire.Christopher B.
Le client n'a pas laissé de commentaire.Wuru T.
I reserved a Truck and a storage at the same location But I got a call from a U-Hual location on Mansfield Hwy and went there to realized they have no storage so I cancel my reservation. ZERO SCORE..SOLOMON H. | Réservation
Le personnel était amical et serviable.Carstella C.
I like this storage alot. The way that their locks are made is very secure. I had no problems here. All good.RAYMOND T. | Expérience générale
SHE as very helpful and showed me how to acces the unit.Jessica S. | Réservation
Le client n'a pas laissé de commentaire.Anthony H.
Le client n'a pas laissé de commentaire.ELIEZER L.
Upon our move out I was very, disappointed!! My monthly rent was 101 per month. My things in my unit were RUINED!! due to large rat infestation and droppings; also the unit had a leak!! BIG MESS!DERRICK B. | Expérience générale
I wouldn't recommend Uhaul to anyone. I rented a truck and the dolley was stolen off of my truck and I incurred a loss fee. No problem. The problem I have is that U haul sells a utility dolley on their website for around 40 $but they charge you 83 $after taxes to replace the utility dolley you rent from them. Which is the same dolley just painted orange. Then I was informed that if I didn't pay the amount before 7 days (not business days, weekends included) the matter would go into collections and a 30 $fee would be added. I was told that I had to come pay in person. I didn't get paid until the 7th day on Thanksgiving. So guess who ended up paying over a hundred dollars for a dolley they didn't even get a chance to use? Nope not doing business with them again.Anthony Y.
Few packing box choices and it reeked of moth balls.Katherine A.
Very nice friendly, I been there 2007-2018. Sean I want to thank you so much, it where very covensity for me. Down the street from my Home I where rent out. Sean I pray blessing upon you and your fam.SHARON B. | Expérience générale
Le client n'a pas laissé de commentaire.David B.
I had a very good experience friendly service professional thats why I have return.Angela M.
The associate was very helpful. Her name was Leti and she helped me by calling customer service and then talked to the rep for me to get the fee waived. I would reccomend this location.Kristyn H.
Very pleasant experience. The young lady was very helpful. I apologize I didn't get g her name. Thank you again. Also the operator that found the truck I needed.Terry S.
Le client n'a pas laissé de commentaire.jourdyn M.
Le client n'a pas laissé de commentaire.Nathaniel R.
Le client n'a pas laissé de commentaire.Maria R.
Le client n'a pas laissé de commentaire.Justin W.
Le client n'a pas laissé de commentaire.Rickey S.
Le client n'a pas laissé de commentaire.Cory M.
i have billing dispute of being over charged.alvis A.
Le client n'a pas laissé de commentaire.Keith D.
Le client n'a pas laissé de commentaire.Damar E.
Le client n'a pas laissé de commentaire.Beverly H.
I was pleasantly surprised at how easy it was to get moved in. The only thing was the unit was smaller than I expected and had a lot of dust inside of it.SONYA M. | Premières impressions
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