New management more than double the rent, and made me move my trailer multiple times. Office hours during the week should go to 6pm, not 5pm.THOMAS N. | Expérience générale
Customer Reviews for The Storage Place Midlothian
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Midlothian, TX 76065
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 8h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
ThanksLEONARD B. | Expérience générale
when the new owners decided to double the rent I was paying and did not notify me of the price change I decided right then i was going to have to move out of my storage unit. I moved out on March the 3rd and when I asked if they would prorate or refund me some money since I was not there for the whole month of March but their reply was they don't do that which I think was very unfair. The new owners are there to make more money and are not considerate when it comes to the old customers that have been there for years. As far as I'm concerned they are charging way to much money for their storage units and I should of been refunded some money since I used the unit for 3 days in March..JEANNE W. | Expérience générale
Le client n'a pas laissé de commentaire.DEBRA H.
I was very happy with the old ownership. They were caring, considerate and patient. They seemed to value their customers. However, the new ownership is very inconsiderate and impatient and perhaps outright disrespectful! They are very pushy and do not consider customers as valuable. They raised the rates by well over 100 % with just a 30 day notice during these harsh economic times rather than doing so gradually. I would never recommend this new ownership for anything! Thanks, HaroldHAROLD B. | Expérience générale
My experience was a challenging one. I was given a designated parking spot. It was specific. Unfortunately, management let someone park a trailer in my spot one day, which then was unmoveable for almost 6 months. I specifically elected a spot, but management was unable to move the trailer. The owner was helpful but the staff was abrasive as they were the ones that placed the trailer in my designated location. My voicemails were ignored, deliberately. When I called, the office attendant addressing calls said that I just need to find another spot. I did not want another one as the sun protection of my spot was ideal. He said flippantly "then go to another storage area". I asked to speak to the owner he said "no, you will not." He also indicated that he had been deleting my messages to the owner that were left after hours. Overall, I will let you determine my overall experience level at this location and at U-Haul. Luis HinojosaLUIS H. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan D.
When i got unit the walls were caked in dirt. I told the front desk and their response was we didnt get to clean out . I then complsined the drivethru had all glass and nails could they sweep and was ignored. I staued a month and left when all my stuff got dirt all over itTheresa P. | Expérience générale
Le client n'a pas laissé de commentaire.Cindy C. | Expérience générale
Le client n'a pas laissé de commentaire.SAMUEL A.
Inspect your trailers before you send them off with a customerKEVIN W.
I had a card on file yet I got charged a late fee in October. Then you guys more than double the rate I signed the contract for. It went from $40 to $89 without notifying me.BRYAN S. | Expérience générale
The storage facility was bought out & the new owners raised the storage rates excessively. I was not willing to support such a ridiculous increase in rates & found another local storage facility with reasonable rates , more in line with what the previous owner at The Storage Place used to charge. The new rates at The Storage Place are absurd.CHIP R. | Expérience générale
New ownership extremely high price increase caused the move out. Had they been less aggressive with it, I would have stayed. I'm now laying $70 less a month for the same size unit somewhere else.CHET E. | Expérience générale
This location needs an air compressor on site the first vehicle that I rented had a tire going flat and I was told to go to Exxon and fill it up. Thankfully, someone returned a similar vehicle and they switched vehicles for me. Fifty minutes later I had a van. They should have adjusted the time out for me. Luckily, I managed to return it on time. They were very helpful, especially the lady in the office. Very polite too.DAWN C.
New owners came in and raised rates from 70 to 100 percent. With no notice Roll up door was always very hard to open. Was never repaired properly. Will never use again or recommend.JEFF H. | Expérience générale
Price more than doubled is what motivated me to clean out lockerROGER R. | Expérience générale
I would not recommend this business to anyone. I strongly support local businesses but I don't support crooksRON M. | Expérience générale
Check tire pressureMICHAEL M.
Le client n'a pas laissé de commentaire.ANGEL C.
Le client n'a pas laissé de commentaire.TERI M. | Expérience générale
Le client n'a pas laissé de commentaire.SHANE D. | Expérience générale
Le client n'a pas laissé de commentaire.AMBER V. | Expérience générale
Le client n'a pas laissé de commentaire.BOBBY W. | Expérience générale
First truck broke down within one mile of location. Second truck ramp came undone and took two hours to get it unstuck. Equipment is not well maintained.RONALD H.
Le client n'a pas laissé de commentaire.STEVE L.
The facility has always been well maintained and the staff agreeable. I would recommend this facility to a friend.KALA S. | Expérience générale
300 % rate increase was ridiculous so I found another place to store my belongings.RUSSELL A. | Expérience générale
Le client n'a pas laissé de commentaire.Angel C.
Le client n'a pas laissé de commentaire.BERNADINE M.
The young lady in the office was very kind person. Thank you her help.NATHAN B.
Le client n'a pas laissé de commentaire.Rudy C.
Vehicle needed maintenance. Steering loose and sloppy. Shock absorbers needed replacement. Left front wheel had brake or bearing squeeling.DAVID B.
Owner is a 29 year old who said that he would rather weed out the people and get capacity open to 50, then deal with people that can't be there or that might complain of the change in management and rate hike. It wasn't the rate hike, it was the terse email from new manager that was condescending and belittling. I did not like the facilities, it was dirty and to be honest I did not really look and see if there was added security but it appeared that there was no security other than a few old broken cameras.ABEL S. | Expérience générale
The interior seats had dog hair all over. It should have been vacuumed first before leasing it out.MIRRANDA G.
Le client n'a pas laissé de commentaire.Katie H.
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