My original pickup location was Roland's garage in Robstown. The place was closed and no one answered the phone calls as listed. I had to call customer care service and Diane was very helpful in finding a truck. You need to contact your independent contractors and assure they are open to honor the reservation placed by your customers. I also had 3 tv screens break on my trip. I filed a claim and I hope I get this resolved as well.
MANUEL E
Customer Reviews for The Storage Place Midtown
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The best lady representing your company.
Jesus MYour front desk person (Haley) was amazing. She explained everything and was thorough without making me feel rushed. She made this a pain free experience.
Ron MLocation was well lit during night time but the on going road construction made it difficult to maneuver to the location. Overall very easy drop off process!
Matthew AContinue on with your Employee's pleasantries and knowledge. Great location, and I see a bright future ahead. Thank y'all for your services.
JAN KGood customer service, quick and easy
Victor CSecond worst experience with U Haul ever.
Greg SEasy drop off. Simple return. Return process was more smooth then the pick up process.
Michael VThe truck ran well all, it's I could ask. It was beat up inside, but not really an issue. When I called to confirm my reservation two days prior, my location was changed due to truck availability. I was told my accessories would be available at this new location, as well. However, the person checking me in told me both dollies I requested were not available at that location. It could have been a huge inconvenience had they not let me use their floor model. It was initially frustrating, because I asked over the phone to confirm the dollies were available.
Eran HVery friendly customer service. Helpful.
James CThe customer service agent was great. We loved her. She was fast, efficient and best of all super funny!
Forrest MEverything was good
GEORGE FI used the moving truck for less than 12 hours. The company closed at 3pm on Sunday. I returned the truck around 6pm on Sunday. I was told to drop off the key in the box and they would check it in when they opened on Monday at 8:30am. Wrong! I was double-billed. I was charged for 2 days (Sunday & Monday). I should have only been charged for 1 day. I filled the tank for the whole 12 miles I used, yet I was charged for the 12 miles gas too! When my credit card was double billed, I went to the location. They apologized and said I would be contacted within 24 hours. I was never contacted nor credited. Deceitful location!
Daniel YWe filled up the gas tank back to where it started and still were charged $25 for gas. And we only drove a little over 20 miles, how did that take up over 3 gallons plus us filling it up on our own? And we even returned it almost 24 hours early.
Kayla GMisleading fees and charges.
Kimerly AGive correct information to customers!! I was given wrong information
margarita vGreat service by Ms. Terry!
Theodora JOffice staff was extremely Pleasant and helpful equipment was clean and well maintained AC was cold.
Manuel AFriendly people said just to drop the truck and they take care of everything thanks
Ricardo LVery friendly staff
drucilla DExcellent customer service. Everything was explained very clear.
Anabelle ZThe truck cab was dirty and had leftover cigarette trash in the doors, and the transmission wasn’t great.
Denise HVery fast, friendly service. Easy in and out
Becky KThe office girl was very helpful and efficient
THOMAS DEverything Excellent
MANUEL AGreat service
James JStaff was super friendly and very helpful.
Clay DI got overcharged not once but twice.
emily dEverything was fabulous. The truck was awesome the service excellent.
Mary SThe gentleman that ran the U-Haul rental place was extremely nice and courteous. Was willing to make sure everything was avalible and ready if i asked for it, which i did, and made sure i had everything i needed to make sure my rental experience was great
Charles HVery positive experience.
joesph fHave an appliance dolly
Rolando SWhen I made my reservation I was not informed that fridays and saturdays were 99cents/mile instead of the 69 cents that I reserved for. Was not informed by the front desk clerk either. After I had returned the truck I called to ask why that was and was then informed. She said she could give me a number to call but that they probably wouldn't help me. Please make note that it will be 99 cents in the future for people reserving online and in person.
Caleb LThe guy at the front was great he professional and very personable. These qualities in an employee or owner mean a lot to me. Even though I live on the other side of town I will always use this uhaul as my first choice and will recommend this site over all other ones to all of my friends.
Sammy MFriendly, professional service. Don't change a thing.
Rick MManager was kind and personable. Return was streamlined.
JANET SI can't print my receipt
Sandra LIf you need multiple renting items this place won't have it. I was lucky to get an applicance dolly. It's great customer service. It's not a total facility of U-Haul but they have trucks with the utility dolly that comes with it. Some things are not in their control so be understanding.
Sebastian G