Évaluations des clients Theater Motel

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Theater Motel

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Richard D. le

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Could have used a larger trailer. Poor selection at this site. U Haul corporate not providing enough inventory. Franchisee was very friendly, efficient and courteous v

Richsrd K. le

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Le client n'a pas laissé de commentaire.

carrie S. le

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awesome place!

Stephanie D. le

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Le client n'a pas laissé de commentaire.

Lisa N. le

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Le client n'a pas laissé de commentaire.

Karen W. le

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Le client n'a pas laissé de commentaire.

Sarah M. le

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Le client n'a pas laissé de commentaire.

Lynn W. le

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Checking in was also quick and easy. Personnel was very pleasant. The entire experience went very smooth. Thank you very much!!!

DORI S. le

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Le client n'a pas laissé de commentaire.

Rebecca M. le

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Quick, easy and friendly service.

Shelly F. le

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The corporate office moved the pick up location over 30 min away 2 days before pick up (after I booked and arranged movers a month in advance). I called your customer service and they quickly took care of ensuring we had a trailer in Westfield. Not happy at first, but your customer service pulled through!! thank you- we will definitely use you again.

Ryan S. le

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Le client n'a pas laissé de commentaire.

Philip H. le

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Le client n'a pas laissé de commentaire.

Gregory S. le

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Nothing to add for improvement. Both the pickup and drop location was professional, courteous and clean.

Derek S. le

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Nothing, everything was great.

Michael L. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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The guy was very nice when I dropped off the truck

Susan M. le

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Have someone in the office. Although there was a drop box, we would have preferred to hand the keys to and receive a receipt from the office. A sign on the door said OPEN, but after ringing the bell three times, no one answered.

Gary S. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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Le client n'a pas laissé de commentaire.

William S. le

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Le client n'a pas laissé de commentaire.

jeff B. le

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put a jack on the hitch.

Teresa V. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Neil Y. le

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Le client n'a pas laissé de commentaire.

Stephen Z. le

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Le client n'a pas laissé de commentaire.

SARAH G. le

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Le client n'a pas laissé de commentaire.

Anthony Y. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Local was nice. National office did not deliver the right sized trailer, and then tried to charge me double for a trailer half the size. An hour on the phone later, we got transferred to the regional rep and was given a reasonable rate immediately. The local rep was very helpful.

patrcia C. le

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Le client n'a pas laissé de commentaire.

Joel S. le

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Le client n'a pas laissé de commentaire.

nancy M. le

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The small dealer was not the problem. The truck was the problem, it used three quarts of oil, an exorbinate amount of gas and the air conditioner did not work. It was over ninety degrees the whole trip so it was miserable. Where we turned it in said sorry but we can't do a thing for you! Not happy at all, we spent almost three thousand dollars to rent an awful truck!

Thomas W. le

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The owner was very nice & helpful.

Katherine K. le

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Le client n'a pas laissé de commentaire.

Eric O. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Nothing that can be thought of, your location operator was very helpful and friendly/

sharon C. le

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Le client n'a pas laissé de commentaire.

Rodney S. le

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Cooperate switched my pick up location further for me to get the truck, come back to my house, then go to my destination. This cause extra miles that I had to pay for. Ticked off!!!! Next time I'm going with Penske!!!

keith M. le

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Ti (misspelling the owner's name - apologies) could not have been more helpful!. Despite my lack of advance planning, he took time with me after hours, to try and find a trailer hitch, wiring harness and then a truck when all else failed. Wonderful assistance and went above my expectations to help us out. Thank you!

Anthony A. le

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I would as a customer like to have enough fuel already in the vehicle, so I only have to replenish what was used , not having to stop multiple times.

John M. le

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Very nice people to deal with.

John M. le

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Very nice people to deal with.

peter H. le

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Le client n'a pas laissé de commentaire.

Lisa F. le

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Le client n'a pas laissé de commentaire.

ROBERT R. M. le

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No one was there.

marshall W. le

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Le client n'a pas laissé de commentaire.

JENEAN R. le

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Friendly, professional service. Reasonable pricing. Helpful. I highly recommend this location and UHaul in general.

loouis D. le

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Also very friendly and helpful worthy of my recommendation.

loouis D. le

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Le client n'a pas laissé de commentaire.

Johan M. le

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Yeah close the place!

kimberly A. le

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Everything was perfect! Easy to schedule and every question answered. The truck and my reservation was ready to go. Friendly, fast, and very knowledgeable! I don't know why I never used this location before! I highly recommend the Westfield location and will continue to use as needed and pass along the good word! Thank you for a great stress-free experience!

Stacey N. le

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This particular uhaul didn't have a ramp. Making it difficult to put the big stuff in.

Mark L. le

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Le client n'a pas laissé de commentaire.

richard M. le

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The proprietor wanted me to unhook the trailer myself until I told him that I prefer for him to be there to unhook the trailer. Two days later I called the Uhaul customer service to verify that the contract was closed out and it wasn't. This should not be a Uhaul dealer.

Paul T. F. le

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Le client n'a pas laissé de commentaire.

Richard J K. le

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Sign hard to see a night which is the usual thing for your drop off points especially when they are motels. Tahnk God we could see U-haul rental units from road after we past it once.

STEVEN J. le

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the man who help me with the rental was very freindly and took care of everythig with NO stress for me. he offered to show me how to hook it up but i respectfully declined as this is not my first time with this type of trailer. upon returning at 10pm at night; as i was unhooking he came out side to greet me and to ask how my experience went and thanked me for the buissness. i highly reccomend this rental facility to everyone.

Caroline Z. le

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Easy drop off and helpful staff.

Deborah N. le

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Le client n'a pas laissé de commentaire.

alan W. le

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Nothing at this time.

Marsha S. le

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Le client n'a pas laissé de commentaire.

KIRSTEN E. le

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Le client n'a pas laissé de commentaire.

rebecca M. le

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Top notch!!

Kirk E. le

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License Plate light was out, so we replaced it.

David M. le

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Le client n'a pas laissé de commentaire.

Toni G. le

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Trailer was dirty, lights did not work, manager did not help us hook up trailer.

Trina L. le

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Le client n'a pas laissé de commentaire.

Edward C. le

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Service was excellent. Very prompt, efficient, polite and professional

stephanie W. le

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Le client n'a pas laissé de commentaire.

Sam W. le

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The location manager was excellent but your truck reservation system stinks. The truck I reserved was not available and I was in danger of not getting a truck to perform a very time sensitive move. The manager got me a truck that was twice as big as I needed and took care of me despite your reservation system.

john M. le

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Owner Tahir was cordial, professional, and accommodating..

eddie P. le

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Le client n'a pas laissé de commentaire.

JUSTIN R. le

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Nice and friendly people. Clean Location. A++

Ashley L. le

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Le client n'a pas laissé de commentaire.

Ron A. le

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Friendly service.

Ronald B. le

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Le client n'a pas laissé de commentaire.

SHERRy R. le

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Le client n'a pas laissé de commentaire.

Crystal K. le

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Le client n'a pas laissé de commentaire.

Benjamin H. le

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Le client n'a pas laissé de commentaire.

lisa A. le

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Great service. Needed a u-haul and car trailer in a pinch on a Sunday.Very courteous and helpful.

JOHN P. le

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Excellent rental experience! Excellent customer service. Out the door quickly when we needed the truck the most. Highly recommend. John

emedin S. le

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THE OVERALL EXPERIENCE WAS ABSOLUTELY TERRIBLE. THE CUSTOMER SERVICE OVER THE PHONE WAS SHOCKING TO SAY THE LEAST. I HAD THE PHONE HUNG UP ON ME TWICE DURING THE WHOLE PROCESS. NOT BY THE RENTAL PICKUP LOCATION BUT WHILE I WAS TRYING TO BOOK OVER THE PHONE THROUGH THE NATIONAL OR REGIONAL OFFICE. THE PEOPLE THAT I SPOKE TO WERE NOT FRIENDLY AT ALL. IT WAS ONE OF THE MOST UNORGANIZED PROCESSES THAT I WAS EVER A PART OF. FIRST I WAS INSTRUCTED TO GO TO A LOCATION IN ERIE, PA TO PICK UP MY TRUCK. WHEN I WENT THERE TO PICK IT UP THE PEOPLE THERE DID NOT EVEN HAVE MY TRUCK AT THE LOCATION. THEY DID NOT HAVE ANY KNOWLEDGE OF MY RESERVATION. FROM THERE I HAD TO RE-BOOK AND DRIVE 45 MINUTES TO WESTFIELD, NY TO GET MY TRUCK. THE PERSON THERE WAS VERY FRIENDLY AND HELPFUL. THE TRUCK ITSELF WAS GREAT AND NO PROBLEMS THERE. EVERYTHING ELSE INVOLVED WITH MY U-HAUL EXPERIENCE WAS ABSOLUTELY HORRIBLE.

JAMES W. le

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every thank was very good

eric T. le

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Le client n'a pas laissé de commentaire.

JESSICA E. le

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Easy drop-off. No one was at the location but they were available via phone so cannot say if the location was clean. I would recommend the location for drop-off but have not tested the rental process there as yet.

STEVEN C. le

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I am familiar with this location. There was no one around however when this item was returned. I also returned a 26' truck to the same location as well. The personnel was available by cellphone at least. I cannot speak to the cleanliness or helpfulness but since it was just a drop-off location I am fine with that. I would have to actually rent from this location to give a full review.

David G. le

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Le client n'a pas laissé de commentaire.

Jack B. le

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Le client n'a pas laissé de commentaire.

RYAN S. le

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Le client n'a pas laissé de commentaire.

Doug H. le

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Never saw a soul. Only contact was by phone.......

Chimene L. le

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Le client n'a pas laissé de commentaire.

SUSAN S. le

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NO!!!!! He was rude, nasty wanted to charge me for more. My daughter caught him charging more money for the hand carts. She told him it was price gouging. I guess he has not been in the USA very long. He sure has a reputation in town, As Bad News!!!! He was also planning on charging me $100.00 deposit.

CHRIS W. le

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Le client n'a pas laissé de commentaire.

VINCENT C. le

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The gentleman at Theater Motel is exceptional and if you need to rent from U-Haul in western NY I recommend contacting him directly. We've reserved trucks multiple times for a one-way move and returned them to the Theater Motel location. Each time we received exceptional customer service from the kindest gentleman, and I would love to give him more business in the future. HOWEVER, I will NEVER again use the uhaul.com online reservation system, and I am VERY DISSATISFIED with U-Haul overall. Our weekend moving plans were ruined and significantly more expensive as a result of (1) U-Haul telling us at the last minute that they can't fill my confirmed, online reservation and (2) U-Haul making us an alternative reservation at another location and then not being able to deliver on that either. I reserved a 26 foot truck online a week in advance for pick up in Syracuse, NY early Saturday morning. I received confirmation and was given no indication there was a problem with the reservation. On Friday morning I received a phone call that my reservation was changed. To get a 26 foot truck, I'd have to drive an hour in the opposite direction, and it would not be available until late in the afternoon. This didn't work with the plans we made based on our original (confirmed) reservation, so I called the U-Haul transportation center to make different arrangements. In order to have a 26 foot truck on Saturday morning, I had to pick up a truck in Lyons, NY on Friday night... which required us to leave work early, drive 3 hours, and get on the road right away because they closed at 5 pm. To compensate us for this inconvenience and additional expense, the representative at the U-Haul transportation center agreed to give us a $50 discount from the rate booked online. We arrived in Lyons, NY at 4:30 and there was nobody at the U-Haul location. Our truck was in the parking lot, but the office was closed with no one on site. I spent over an hour and a half trying to reach someone at U-Haul. I was repeatedly transferred to different U-Haul service centers, where there was either no answer or I was disconnected when put on hold. Each time I called back, I'd have to start over with a new representative, and then would again get transferred with no answer or put on hold and disconnected. After much frustration, I called a U-Haul location in CNY directly and got us a truck for Saturday afternoon. HOWEVER, our weekend moving plans were ruined and significantly more expensive as a result of (1) U-Haul telling us at the last minute that they can't fill my confirmed, online reservation and (2) U-Haul making us an alternative reservation in Lyons and then finding the Lyons U-Haul facility closed. We had to drive a long way out of our way TWICE. Since we got a truck 5 hours later than originally scheduled, we no longer had helpers, so my husband and I had to load the truck ourselves. To top it all off, we didn't get the discount we were originally pro

Katherine V. le

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Le client n'a pas laissé de commentaire.

LISA D. le

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Le client n'a pas laissé de commentaire.

greg B. le

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Le client n'a pas laissé de commentaire.

Donald F. le

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Le client n'a pas laissé de commentaire.

MATTHEW W. le

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Excellent experience. Very friendly and efficient agent.