Truck was not cleaned when I picked it up and I was charged $25 for a clean up fee when I dropped it off.
Russell C.
Customer Reviews for This & That
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Excellent customer service. Very sweet and polite. Very fast and easy process you are in and out with both checking truck out and checking back in. I highly recommend them you won't be disappointed
Amanda V.I wouldn't change a thing about this place. Best place by all means to rent a uhaul from. I would recommend anyone who needs to rent a uhaul, to check this place out.
Angela B.Excellent customer service. If I could give ten stars, I would!
Jordan S.Windshield wiper was down to the bare metal, dolly wasn't in truck. Had to go in to get it. Not a bad experience but if i would have been on the interstate with one wiper it wouldn't be good.
Justin R.Great staff, easy to work with, made the project a lot easier to accomplish. Merci.
Arlene J.Have "sales tax exempt" information immediately available. I had muddy tracks inside and mud in the bed. Service was overall quick. Unit handle very well.
Asbury Theologic S.U-Haul, take a step into the present and upgrade your equipment. The price of the rental was pretty high and when we factor in the price of fuel and the mileage these trucks get, this move was very expensive for us. If you're going to charge someone $5300 to rent a truck, at least make sure it has Bluetooth.
Steven T.Notta, Everything was great!
Cathena L.Very satisfied with renting at this location. Great customer service!
GREGORY S.Make the mobile check in quicker.
Jennifer R.Easy to find, lockbox and key drop are in a covered location that seems like it would be protected from weather
Amanda M.It was all good.I really liked the location that handled our rental. Very Professional!!!
WALTER M.Nothing..Super nice and very helpful lady got our information and walked us out to the truck. The shipping pads we asked for were loaded in truck, ready to go. Very efficient, would highly recommend them. Thank you very much
SHIRLEY S.Nothing comes to mind but I would like to say that the staff there were outstanding. Very knowledgeable and helpful, pleasant and easy to deal with.
ROBERT E.Just dropped off in parking lot.
Joel S.Extremely helpful staff!!
JAMEE S.The staff was very helpful and polite
jody C.The place and experience was excellent but the experience to get there from the runaround that Uhaul game me was terrible. I went to 3 different stores despite having a reservation
Boyd S.Very fast and courteous service! Very pleased with the process.
JEFFREY GENE J.Uhaul check engine light was on. Rode like a washboard. Shifted rough. Alignment was way off. Leaked oil or transmission fluid all over driveway.
Amanda N.Location, pick up, and truck were all fine (except the back of the truck was open, which I found odd). However I had also reserved an appliance dolly and furniture pads, which were NOT in the truck so I had to drive 20 miles into northern Lexington to get these. I also received 2 different pick up location addresses in my reservation emails and on the app, which was very confusing. Once I had the truck and necessary equipment everything was fine, but the process of obtaining these put a huge dent in my day and massively delayed me starting my move.
Michelle M.Super friendly. Excellent customer service. They helped get me a truck and cancel with another location.. Was originally scheduled to pick up at S. MAIN location and no one was available.
PAUL R.The representative was great with us very nice
JAMES L.The truck I rented was not available when I got there to rent it. This is the 2nd time this has happened at this location. First time we had to take a different size truck and this time we had to rent a trailer.
CHARLES Y.Good customers service and clean and safe trucks . Will go back soon
ROBERT C.Lady was AWESOME!! Made it super easy in an overall stressful situation!!
MACK M.I think customer service rep was very informative and helpful! Wouldn't change a thing!
SANDRA P.Great experience.
JEREMIAH S.Nothing , you have awesome customer service, very clean, and very smooth process.
Kathy R.The gentleman who helped us was AWESOME and very kind. He even helped us save some money but switching us to something better
Jessica H.I was late to pickup my auto transport because I went to the wrong location. My original location rented my trailer to someone else. They had no others. Melissa was at the wrong dealer so I went back there and she got me another trailer. She was great at getting it setup and helped me with my drop off. Excellent service by her.
KENNETH M.Perfect experience. Trailor was clean and ready fir pickup. Fast pickup and return. Friendly, efficient crew. Five stars for sure!
STEVEN G.Quick drop off. Excellent experience
Steven G.The vehicle smelled like cigarettes and I didn't get the dolly that I paid for and the location was closed because of low staffing apparently.
Shawn S.Drop off was quick and easy.
Charles S.The location was fine. The experience with Uhaul customer service was terrible. Will not be using Uhaul again
CORY G.Rien
SAVANNAH C.Have the equipment that I reserved available at the location stayed. I had to drive 20 miles to another county to pick up a trailer that was smaller than I reserved. Very unprofessional. What's worse is the don't care attitude of the people working. This may be my last U-Haul rental. Every single U-Haul rental in my past has had similar results. You have good equipment but are very disorganized. The pick up location was helpful after the disappointing initial problems.
Burlie A.Nothing, it was a great group of people, process was simple and the truck was in great shape.
TRENT S.Thank You! Dsviygy_ â¶
DAVID G.Nice people very helpful.
JOHN W.Did a drop off here. Folks were patient and efficient. I recommend working with them for pickup or drop off.
Peter T.Stacy did the reservation over the phone. Very knowledgeable. Matt did the setup and helped me buy the equipment I needed. Melissa did an awesome job, multitasking, as she prepared my receipt. These folks know what they're doing! A pleasure to do business with them.
RAYMOND L.I was lied to over the phone about the availability of my requested dollies and furniture pads by a Uhaul representative at This and That in Nicholasville, KY. I was assured that two dozen furniture pads and a furniture dolly would be on the truck when I picked up on 6/26/21. To my dismay, the truck did not contain the dolly or furniture pads. Consequently, one of my pieces of furniture was damaged as a result of not having adequate covering.
Andrew S.Nothing, the were very friendly.
John D.