Arrived to pick up .. used the app as indicated. Could not get the app to take the necessary picture. Had to call UHaul to get access to the lock box. Even the UHaul people on the 800 number were perplexed with the situation. Would not go to an unmanned location ever agan.Lemuel H.
Customer Reviews for Thrifty Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Port Charlotte, FL 33953
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 12h pm à 4h pm
- Mar : fermé
- Mer : 12h pm à 4h pm
- Jeu : fermé
- Ven : 12h pm à 4h pm
- Sam - dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Drop off employee was extremely rude given my recent experience.STEVEN H.
Le client n'a pas laissé de commentaire.SUZANNE M.
Was closed because person was inside with door locked did all by phone never helped me unhook or check it inJohn B.
Le client n'a pas laissé de commentaire.JO ANN T.
Very happy with this rental. The person who helped me was extremely helpful and friendly.Richard M.
Person we dealt with at that location was rude, not helpful at all. will never use U-Haul again.Gor5don T.
Le client n'a pas laissé de commentaire.Jerry M.
Very impersonal.CHARLES S.
Very nice girl friendly and politeRobert G.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.Larry G.
Le client n'a pas laissé de commentaire.dayhan G.
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.keith D.
Le client n'a pas laissé de commentaire.MICHELLE D.
Had absolutely no problems. They even helped us change location for drop off.Stacy N.
Le client n'a pas laissé de commentaire.Mark D.
open at 9 AM as you advertise. provide assistance to hookup & unload trailerJohn C.
I requested a furniture dolly when booking this over the phone. There was none when I picked up. The business is kept locked, which is very off-putting. The check in process requiring photo submission is obnoxious and there is no place to park your car except on the muddy grass. The rail in the truck was not secured to the wall and needs to be repaired. Overall, very poor experience and will not use this location again.KIMBERLY S.
Le client n'a pas laissé de commentaire.STEPHEN C.
Love this Location Janet the manager is on point and knows her stuff had me in and out the check-in and out was fast excellent highly recommend this location the curbside service she has it down packed even though we can't go inside she still made me feel welcome and took care of me fast and easyGeorge B.
No instruction for safe loafing and strapping down car to auto transport trailer. Basically here's the keys, you're on your own.MARK B.
Le client n'a pas laissé de commentaire.Lloyd T.
Le client n'a pas laissé de commentaire.Mark C.
Had to pick up from this location- further than location chose when reserving truck. No instructions from lady there. Very rude and no communication about how to check in. When checking in she told me I would have to pay a late pick up fee because I was not there at 9am. We were there and there were 7 people scheduled at the same time. She definitely needed help and should be more clarification on checking in- Didn't get charged the late check in fee so why even say anything.Crystal J.
The process was painless and very pleasant. The contact less process is mastered . Thank you for a great experience.LANCE P.
Le client n'a pas laissé de commentaire.richard M.
Le client n'a pas laissé de commentaire.Andrew D.
Keeping the doors shut and not allowing customers to communicate to your representative was obnoxious and upsetting.MICHELLE A.
Excellent and quick check in and check out process!EDWARD S.
Le client n'a pas laissé de commentaire.CHRISTA ANN L.
They were closed at 1:00 Pm on Saturday, had no place to drop off a trailer and then called to notify us they dinged us an addtional 20 bucks becasue we dropped in off in the worn spot. the place was fenc ed!Frederick S.
Lady was not friendly at all, couldn't understand her through mask. Directions to drop trailer not clear, I have a bad back and had to unhook the trailer myself, took a long time because of weight of trailer. Would never go back to that location, I use haul a lot and because of this location will consider other options.RONNIE B.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.Judywren F.
Everything worked for once. This is my 5 th this month 1st time it worked correctlyAndrew G.
Nothing. Your rep Janet Suarez was outstanding from start to finish.WILLIAM M.
Attitude of staffDAVID E.
Le client n'a pas laissé de commentaire.RAYMOND B.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.Michael P.
They wont let us use the bathroom. Had to conduct all business outside by telephone. They refused to come outside to inspect the truck when I returned it. . Never saw anything like this before.GEORGE C.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Gale P.
CLEAN THE DAMN VAN!!! IT WAS FILTHY!!! ALSO, CHECK THE TIRES... REAR PASSENGER SIDE WENT FLAT. I HAD TO WAIT ALMOST 2 HOURS FOR ASSISTANCE!!! THAT TOOK 2 HOURS OFF MY RENTAL TIME AND CAUSED ME NOT TO BE ABLE TO PICK UP A MATTRESS AT A STORE ONE MILE DOWN THE ROAD. NOW I'M SLEEPING ON AN AIR MATTRESS ON THE FLOOR BECAUSE I HAVE NO WAY TO PICK ONE UP AT A STORE!!! NO THANKS TO U-HAUL AND ITS INADEQUATE EQUIPMENT!!!ELLEN MERCIE C.
Le client n'a pas laissé de commentaire.Kristi K.
The truck was excellent and worked well. The manager was friendly and helpful The trailer I ordered a trailer was not usable. Wiring for tail lights was broken and no one was there to repair. I did not take the trailer and made do with just the truck as the promised repairs were not done at the time promised. I needed to get on the road and could not wait. Obviously the trailer had not been inspected before I came to pick it upJames B.
Slow and rude!SEAN T.
Le client n'a pas laissé de commentaire.BRYAN Q.
Ratchets on the car hauler were rusty and hard to disengage The 26 foot truck had very loose steering and if you took your eves off the road for 2 seconds it was on it's way to the next lane. Gages were near impossible to read during the day because they're under part of the dash and have blue indicator needles. That's not your fault buy the Ford designTHOMAS L.
Overall it was fine, but I did not like the curbside checkout and check-in. Everything is done over the phone and I had to do all the work. I like personal customer service. I hope once Covid is better, Uhaul will go back to serving the customers themselves.SIGRID S.
Le client n'a pas laissé de commentaire.Tim D.
Le client n'a pas laissé de commentaire.John A.
Waited almost an hour to get approved out side of thrifty via website. Was charged for that your and had to pay to extend it another hour. AC in the rental didn't work on a 90Â° morning. Awful experience.Linda E.
Le client n'a pas laissé de commentaire.LUCIANIE B.
Very unorganized, had to conduct business outside was not allowed into store which required me to go to Home Depot to purchase moving supplies. Check engine light was on and manager said it good. Had to do my own inspection. Did not like the service at all.Kevin K.
Uhaul might check the air in tyres but you should deep clean the interior of each truck and spray heavy grease lubricant on the ratchet mechanisms of both units on auto trailer. The strap was miswound so tightly that I had to fight 20 minutes in 100 degree south Florida weather. Janet at Thrifty was excellent and met and exceeded our needs.Ferderic A.
Uhaul might check the air in tyres but you should deep clean the interior of each truck and spray heavy grease lubricant on the ratchet mechanisms of both units on auto trailer. The strap was miswound so tightly that I had to fight 20 minutes in 100 degree south Florida weather. Janet at Thrifty was excellent and met and exceeded our needs.FREDERIC A.
Le client n'a pas laissé de commentaire.Shushane W.
Make sure to emphasize the pre checkin as it was so quick and easy to complete our transaction this way. Ps...the parking lot looks great!!!Ed S.
Truck had issues when driving rpm's where going high sounded like engine was going to blow still waiting on my refundGABRIEL A.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Roger P.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.JANET R.
Interior of truck cab a bit dingy. Stale smell.PATRICIA S.
Le client n'a pas laissé de commentaire.KATHERINE L.
Le client n'a pas laissé de commentaire.richard A.
Le client n'a pas laissé de commentaire.Jimmie S.
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.Tracy H.
Excellent service à la clientèleRicardo E.
Janet was exceptional. She made sure we had everything we needed for our move and gave us the best rate! Polite and personable, over all wonderful experience. Thank you Janet!LORETTA G.
There is very limited space to hook the truck up to the auto transporter. It is pretty tight between the storage units and the fence. No help was offered to hook up or remove the trailer.KEVIN L.
Le client n'a pas laissé de commentaire.Shawn P.
Maryann was absolutely fantastic and went above and beyond her job for me after a LONG haul.ben M.
Le client n'a pas laissé de commentaire.Donald S.
Back of truck was not clean had glass all over . At 19,95 and driving only 30 miles and return and it ends up 65 dollar's. I don't think it's great.Pairs R.
Le client n'a pas laissé de commentaire.STEVEN A.
Everything was on point thank you for the help yesterday when i was in a jam due to the weatherDonald M.
The truck I got was bigger than what I reserved and needed but it worked out well. Easy in and out.Jeffery D.
They where to busy to talk to me.Scott B.
Absolute sh!tshow!!! I'm always late. Always. It was a miracle I arrived at 7:23 for a 7:30am pick up. I go in the uhaul share get the code for my assigned box. Code worked.. awesome! Go to the vehicle I reserved and the keys don't work. I try a couple more times. Def not the keys to the van. So I look at the key see the vehicle code. It's a 15ft truck not 9ft cargo van. I call uhaulâ€¦.. sit on hold for 32 mins. Finally speak to a lady inform her of the situation. Last thing I need is to be pulled over by the police for not having the van I was supposed to. Needless to say. The manger of thrifty calls me and asked how I even had a reservation. I booked online pervious night. She was baffled. They charged me for the 15ft truck and mileage fee for their mistake. Horrible customer service and not managed well. Go somewhere else. Moving is stressful enough. This place is not the go to if you want a smooth transition.Amanda G.
Le client n'a pas laissé de commentaire.Brady B.
You are doing just fine with customer service and vehicles are safe and sufficientERIC N.
Le client n'a pas laissé de commentaire.SHARON W.
The vehicle was not cleaned well in the cargo and cab areas. There were ants in the cargo and cab areas. I expected the furniture pads, hand truck and furniture dolly to be loaded in the rear of the truck prior to pickup, not so. The customer had to pickup and load the equipment from the office area. I have rented equipment from other UHaul areas and never had this kind of experience. Not Good!Daniel G R.
Le client n'a pas laissé de commentaire.Daniel Z.
Le client n'a pas laissé de commentaire.Paul U.
Le client n'a pas laissé de commentaire.BENJAMIN M.
Without my knowledge Safe Move was added to my invoice! After research I found these charges were added to all of my previous rentals!?! Very unscrupulous!FRANK M.
I forgot her name but woman working the front desk,2 thumbs up. I've rented here several times she's always pleasant and helpful.Strphen B.
Check in process cumbersome. How much do the photos help? Mine was an after hours drop off.Keith B.
Le client n'a pas laissé de commentaire.JOEL S.
The drop off at this location was perfect. The girl met me outside while I was pulling in and she made the process of returning the truck very quick & efficient.RONALD V.
The only issue I had was contacting U-haul to find a place to turn the U-haul in...there was a 20 minute wait on the phone...after finally getting in touch with someone, she was super friendly but the wait on the phone of 20 minutes needs improvement!Jimmy H.
Be there !PETER P.
The location was a little hard to get to and on a split with another U-Haul provider on the other side of the road.David C.