Maryann was awesome but the Uhaul experience was terrible. got a call only a few hours before my pick up telling me my trailer was not going to be available there were none anywhere for pick up. Maryann worked hard to with the customer bringing in a trailer to get it to me within a few hours.william S.
Customer Reviews for Thrifty Storage LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Port Charlotte, FL 33953
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 12h pm à 4h pm
- Mar : fermé
- Mer : 12h pm à 4h pm
- Jeu : fermé
- Ven : 12h pm à 4h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 5/30/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Patrick Y.
This location was not the original pick up location that I selected. I was not notified of the change until the day prior to pick up in single text message which I was not able to read since I was driving a long distance. When I was able to sign on to my account later in the evening it did not indicate this change. As a result, I drove many miles out of my way to the wrong location that I originally selected and then had to drive another distance to the changed location. The lady there tried to blame me by saying I had to read my emails but I never received an email indicating a change in pick up location. UHaul has to do a better job of notifying customers when they make significant changes to reservations made well in advance.James G.
Le client n'a pas laissé de commentaire.Melodisue L.
Le client n'a pas laissé de commentaire.Travis E.
Le client n'a pas laissé de commentaire.Alfredo R.
Le client n'a pas laissé de commentaire.Jerry W.
Le client n'a pas laissé de commentaire.Sheila R.
Nice people. The young gal helped me hook upRobert K.
One customer in the lobby at a time when it is boiling hot out and getting ready to rain is unacceptable. The mask mandate is over and no one was wearing masks anyways. There's no reason that the two other people that were waiting couldn't of waited and they're very large lobby. The trailer was clean however the ratcheting to secure the front wheels mechanisms on both sides were dry and very difficult to use. If you look online, their yelp and Google reviews pretty much parallel Ness and confirm that the customer service is consistently horrible. I will drive 20 minutes south to the other location I usually get my trailer at next time when this place is only five minutes away. If I wasn't such a pinch on Saturday to move that vehicle I would've canceled my reservation the way I was greeted and treated with in the first three minutes when I arrived.Matthew M.
Terrible customer service, one lady was very helpful, the other lady needs training in kindness.Shawnda S.
Le client n'a pas laissé de commentaire.THOMAS P.
I love this location Janet is amazing every time very knowledgeable with UHaul and storage really goes above and beyond to get her customer what they need she is also very knowledgeable about storage I will highly recommend Janet for all your moving and storage needs and the inventory for boxes I will ship here every time I need moving stuff prices are very good compared to other places thank you Janet for your service you will be seeing me againMiguel G.
It was very easy. I never saw your representative, but was able to do the whole transaction using my phone!! And I was able to get a Free pallet load of sod!!Benjamin M.
Very easy check in and check out on returning rental car dolly. Shannon was exceptional.ROBERT S.
Le client n'a pas laissé de commentaire.Steve T.
Very friendly, patient staff. The uhaul drove great, pristine condition. I would definitely go back there!Shauna S.
Everything went perfect!William M.
Mary Ann was very nice and helpful when the website did not let me do the mobile check in.Kylie M.
Region manager John out of Fort Myers for some reason canceled our original reserved truck at another location that we had on Peachtree without any notification. Was on phone for over an hour because no one could figure out why it was canceled. That's why we ended at this location. Heard we weren't the only people he screwed. He needs to be fired!!!!Walter K.
When returning trailer I ran into complications putting the code into the site. Time would runout every time. I have up and just left the trailer. I did take poctures.Joe W.
Mary Anne was super kind and helpful. When I called to see about a time change to be reservations, no one indicated that I needed to anything for my pick out of the norm. When I arrived Mary Anne distanced herself and helped me. I was disappointed that the truck I rented was on a steep hill and when on the incline the gas tank showed full. When I pulled out, the gauge read differently. Way to squeeze a little extra from the customer U hail. Sneaky doesn't please me. When a customer arrives, their vehicle should be on flat ground with no trees covering the vehicle.Lisa L.
Everything was fine with the unit, it Made Moving easy. Possibly a different location Would havebeen more practical for me.Alan P.
Le client n'a pas laissé de commentaire.Marco Antonio O.
Le client n'a pas laissé de commentaire.Marwood J.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Brandon W.
Le client n'a pas laissé de commentaire.Kevin T.
Le client n'a pas laissé de commentaire.james P.
The customer service was dismal. They couldn't check me in on my reservation. They started a new reservation and charged me for a second time and increased the price. We'd been driving for 4 hours to get there and they refused to let me use the bathroom. I also had to go outside for them to call me to start the new reservation with my 8-month old overdue to eat. It was an awful experience.Dejah M.
Marianne was fantastic. Very kind and professional. She explained the process easily and very concise. If we should ever need the services of uhaul again, it will be with thrifty storage. Definitely will refer. Thank you Marianne for all your help. Captain Al ClarkAlan C.
The location was great however the dispatch needs to stop switching locations on people. We drove three places the morning of our move because things were switched and no one knew where we were to pick up! I reserved over a month prior. That is bad business. We were completely stressed. Thankfully Thrifty location worked with us and helped us out. This is the second time Uhaul switched things around on us without notifying us.Lila M.
Everything is okTimothy B.
Maryann was a great help, excellent customer service and professional.Waleska G.
The service here was great. Thank you!GREGORY S.
Tried to call another local Uhaul dealer, call rolled over to National Call center. I was quoted a price of $20.95. Called Thrifty Storage, call answered by Janet who was wonderful. My only complaint was somehow during checkout ( all on line), an extra fee ( optional I'm sure) was added ( like towing insurance), and there was never a page displayed to review contract before closing. I would have caught that charge and removed it ( only used trailer 2 hours total), and didn't need EXTRA insurance. I will certainly use Thrifty Storage again, but will be more â€œ alertâ€Douglas V.
Truck was dirty inside the cab & in the box in the back. There was a window leak on molding drivers side left me with a 20 hour drive listening to the window whistle. Drivers side front tire had a clunk every bump I hit. Radio could barely get 2 stations in. Engine sound very loud from exhasut leak. Steering wheel was crooked. Was one of the worst trips I have ever been on. If I would of realized this truck was so bad I would of exchanged it for another. But I had it loaded up and was on a time crunch to drive from Florida to Michigan.SCOTT ALAN M.
Very strange interaction and added charges without consent. The lobby is locked and someone comes to the door and asks your name, then locks the door and calls you on the phone. The two ladies weee arguing about something in the background while I completed the license upload outside. The woman on the phone then told me my total being billed which was $10 higher than my reservation. When I questioned why she said I added the insurance. I specifically declined insurance on the reservation and have screen shots to prove it. When I told her to remove the insurance she said it's too late She already submitted it. Both ladies were rude, unhelpful, and adding insurance without my consent is shady and illegal. I will go to a corporate owned uhual location from now on, this place is bizarre and unethical. I submitted my complaint to uhual and still have not received a reply or refund for the insurance.ERIC N.
Agent charged me an extra $20 because the UHAUL APP WASN'T WORKING.DAVID M.
Person who booked the order stated that a 22,95 dollar charge for the one day use of the truck. She failed to explain the 0,19 cent a mile charge. At that time I was locked in and had no choice but to rent the truck. DeceivingWilliam P.
Worst Uhaul location helped me over phone neve emailed deposit and lies lies and more lies. Had to unhook and park my own trailer with our help because she was too lazy to leave her office. Joke of a placeJohn B.
Le client n'a pas laissé de commentaire.MICHAEL EDWIN N.
Le client n'a pas laissé de commentaire.ASHANTI G.
Le client n'a pas laissé de commentaire.Frank B.
Our experience was a reasonable cost, super easy to pick up & return, the Vehicle was very clean & new. Served our purpose perfectly. I don't think you can improve on that!Karl M.
I can't recommend based on no safety stop implemented by staffdawn L.
This is completely horrible. I was lied to repeatedly. I had a lot of issues. Someone was suppose to call me from corporate.Eugene M.
Arrived to pick up .. used the app as indicated. Could not get the app to take the necessary picture. Had to call UHaul to get access to the lock box. Even the UHaul people on the 800 number were perplexed with the situation. Would not go to an unmanned location ever agan.Lemuel H.
Drop off employee was extremely rude given my recent experience.STEVEN H.
Le client n'a pas laissé de commentaire.SUZANNE M.
Le client n'a pas laissé de commentaire.JO ANN T.
Very happy with this rental. The person who helped me was extremely helpful and friendly.Richard M.
Person we dealt with at that location was rude, not helpful at all. will never use U-Haul again.Gor5don T.
Le client n'a pas laissé de commentaire.Jerry M.
Very impersonal.CHARLES S.
Very nice girl friendly and politeRobert G.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.Larry G.
Le client n'a pas laissé de commentaire.dayhan G.
Le client n'a pas laissé de commentaire.JOSEPH G.
Le client n'a pas laissé de commentaire.keith D.
Le client n'a pas laissé de commentaire.MICHELLE D.
Had absolutely no problems. They even helped us change location for drop off.Stacy N.
Le client n'a pas laissé de commentaire.Mark D.
open at 9 AM as you advertise. provide assistance to hookup & unload trailerJohn C.
I requested a furniture dolly when booking this over the phone. There was none when I picked up. The business is kept locked, which is very off-putting. The check in process requiring photo submission is obnoxious and there is no place to park your car except on the muddy grass. The rail in the truck was not secured to the wall and needs to be repaired. Overall, very poor experience and will not use this location again.KIMBERLY S.
Le client n'a pas laissé de commentaire.STEPHEN C.
Love this Location Janet the manager is on point and knows her stuff had me in and out the check-in and out was fast excellent highly recommend this location the curbside service she has it down packed even though we can't go inside she still made me feel welcome and took care of me fast and easyGeorge B.
No instruction for safe loafing and strapping down car to auto transport trailer. Basically here's the keys, you're on your own.MARK B.
Le client n'a pas laissé de commentaire.Lloyd T.
Le client n'a pas laissé de commentaire.Mark C.
Had to pick up from this location- further than location chose when reserving truck. No instructions from lady there. Very rude and no communication about how to check in. When checking in she told me I would have to pay a late pick up fee because I was not there at 9am. We were there and there were 7 people scheduled at the same time. She definitely needed help and should be more clarification on checking in- Didn't get charged the late check in fee so why even say anything.Crystal J.
The process was painless and very pleasant. The contact less process is mastered . Thank you for a great experience.LANCE P.
Le client n'a pas laissé de commentaire.richard M.
Le client n'a pas laissé de commentaire.Andrew D.
Keeping the doors shut and not allowing customers to communicate to your representative was obnoxious and upsetting.MICHELLE A.
Excellent and quick check in and check out process!EDWARD S.
Le client n'a pas laissé de commentaire.CHRISTA ANN L.
They were closed at 1:00 Pm on Saturday, had no place to drop off a trailer and then called to notify us they dinged us an addtional 20 bucks becasue we dropped in off in the worn spot. the place was fenc ed!Frederick S.
Lady was not friendly at all, couldn't understand her through mask. Directions to drop trailer not clear, I have a bad back and had to unhook the trailer myself, took a long time because of weight of trailer. Would never go back to that location, I use haul a lot and because of this location will consider other options.RONNIE B.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.Judywren F.
Everything worked for once. This is my 5 th this month 1st time it worked correctlyAndrew G.
Nothing. Your rep Janet Suarez was outstanding from start to finish.WILLIAM M.
Attitude of staffDAVID E.
Le client n'a pas laissé de commentaire.RAYMOND B.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.Michael P.
They wont let us use the bathroom. Had to conduct all business outside by telephone. They refused to come outside to inspect the truck when I returned it. . Never saw anything like this before.GEORGE C.
Le client n'a pas laissé de commentaire.RICHARD B.
Le client n'a pas laissé de commentaire.Gale P.
CLEAN THE DAMN VAN!!! IT WAS FILTHY!!! ALSO, CHECK THE TIRES... REAR PASSENGER SIDE WENT FLAT. I HAD TO WAIT ALMOST 2 HOURS FOR ASSISTANCE!!! THAT TOOK 2 HOURS OFF MY RENTAL TIME AND CAUSED ME NOT TO BE ABLE TO PICK UP A MATTRESS AT A STORE ONE MILE DOWN THE ROAD. NOW I'M SLEEPING ON AN AIR MATTRESS ON THE FLOOR BECAUSE I HAVE NO WAY TO PICK ONE UP AT A STORE!!! NO THANKS TO U-HAUL AND ITS INADEQUATE EQUIPMENT!!!ELLEN MERCIE C.
Le client n'a pas laissé de commentaire.Kristi K.
The truck was excellent and worked well. The manager was friendly and helpful The trailer I ordered a trailer was not usable. Wiring for tail lights was broken and no one was there to repair. I did not take the trailer and made do with just the truck as the promised repairs were not done at the time promised. I needed to get on the road and could not wait. Obviously the trailer had not been inspected before I came to pick it upJames B.
Slow and rude!SEAN T.
Le client n'a pas laissé de commentaire.BRYAN Q.
Ratchets on the car hauler were rusty and hard to disengage The 26 foot truck had very loose steering and if you took your eves off the road for 2 seconds it was on it's way to the next lane. Gages were near impossible to read during the day because they're under part of the dash and have blue indicator needles. That's not your fault buy the Ford designTHOMAS L.
Overall it was fine, but I did not like the curbside checkout and check-in. Everything is done over the phone and I had to do all the work. I like personal customer service. I hope once Covid is better, Uhaul will go back to serving the customers themselves.SIGRID S.
Le client n'a pas laissé de commentaire.Tim D.