Customer Reviews for Thrifty Storage
(Concessionnaire U-Haul dans le voisinage)

197 évaluations

498 Tamiami Trl   Port Charlotte, FL 33953

(941) 235-0367

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam - dim : 9h am à 12h30 pm

Services dans cet établissement :

Pour nous contacter

(941) 235-0367

498 Tamiami Trl
Port Charlotte, FL 33953

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam - dim : 9h am à 12h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHERINE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy H. 
Évaluation :
5

Excellent service à la clientèle

Ricardo E. 
Évaluation :
5

Janet was exceptional. She made sure we had everything we needed for our move and gave us the best rate! Polite and personable, over all wonderful experience. Thank you Janet!

LORETTA G. 
Évaluation :
3

There is very limited space to hook the truck up to the auto transporter. It is pretty tight between the storage units and the fence. No help was offered to hook up or remove the trailer.

KEVIN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn P. 
Évaluation :
5

Maryann was absolutely fantastic and went above and beyond her job for me after a LONG haul.

ben M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
3

Back of truck was not clean had glass all over . At 19,95 and driving only 30 miles and return and it ends up 65 dollar's. I don't think it's great.

Pairs R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN A. 
Évaluation :
5

Everything was on point thank you for the help yesterday when i was in a jam due to the weather

Donald M. 
Évaluation :
5

The truck I got was bigger than what I reserved and needed but it worked out well. Easy in and out.

Jeffery D. 
Évaluation :
3

They where to busy to talk to me.

Scott B. 
Évaluation :
1

Absolute sh!tshow!!! I'm always late. Always. It was a miracle I arrived at 7:23 for a 7:30am pick up. I go in the uhaul share get the code for my assigned box. Code worked.. awesome! Go to the vehicle I reserved and the keys don't work. I try a couple more times. Def not the keys to the van. So I look at the key see the vehicle code. It's a 15ft truck not 9ft cargo van. I call uhaul….. sit on hold for 32 mins. Finally speak to a lady inform her of the situation. Last thing I need is to be pulled over by the police for not having the van I was supposed to. Needless to say. The manger of thrifty calls me and asked how I even had a reservation. I booked online pervious night. She was baffled. They charged me for the 15ft truck and mileage fee for their mistake. Horrible customer service and not managed well. Go somewhere else. Moving is stressful enough. This place is not the go to if you want a smooth transition.

Amanda G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brady B. 
Évaluation :
5

You are doing just fine with customer service and vehicles are safe and sufficient

ERIC N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON W. 
Évaluation :
2

The vehicle was not cleaned well in the cargo and cab areas. There were ants in the cargo and cab areas. I expected the furniture pads, hand truck and furniture dolly to be loaded in the rear of the truck prior to pickup, not so. The customer had to pickup and load the equipment from the office area. I have rented equipment from other UHaul areas and never had this kind of experience. Not Good!

Daniel G R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
5

Without my knowledge Safe Move was added to my invoice! After research I found these charges were added to all of my previous rentals!?! Very unscrupulous!

FRANK M. 
Évaluation :
5

I forgot her name but woman working the front desk,2 thumbs up. I've rented here several times she's always pleasant and helpful.

Strphen B. 
Évaluation :
3

Check in process cumbersome. How much do the photos help? Mine was an after hours drop off.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL S. 
Évaluation :
5

The drop off at this location was perfect. The girl met me outside while I was pulling in and she made the process of returning the truck very quick & efficient.

RONALD V. 
Évaluation :
5

The only issue I had was contacting U-haul to find a place to turn the U-haul in...there was a 20 minute wait on the phone...after finally getting in touch with someone, she was super friendly but the wait on the phone of 20 minutes needs improvement!

Jimmy H. 
Évaluation :
4

Be there !

PETER P. 
Évaluation :
3

The location was a little hard to get to and on a split with another U-Haul provider on the other side of the road.

David C. 
Évaluation :
5

Im not sure if it is their fault or not but I do the SAKE EXACT tow nearly every 2 weeks and so far is has increased price everytime, but all of a sudden now it has even gone up more I have receipts in hand I can send that show my invoices being 155,99 then im being charged over 500 for the same exact tow. I mean that's food from my families mouth and 3 hauls for me that I now can't do. I really need to speak to someone about this matter, as a disabled vet and once a month income this really really hit us as a family, and we aren't sure why we got charged so much Gansterrace@yahoo.com 9414451336

RACE G. 
Évaluation :
3

The lady was all by herself and no one there to help hook up other customers that were picking up. Seems like a liability on uhaul to not making sure equipment was in good shape from a drop off

Colleen L. 
Évaluation :
5

Nothing really, always a pleasant experience.

Strphen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE T. 
Évaluation :
3

Office locked during office hours. I explained the fuel situation to the person that showed up at door and I still got charged 27 $for fuel when I delivered truck with same fuel level. I mentioned that truck mechanical situation is bad. I had a VERY scary drive. Truck seemed out of alignment or something worse.

Nader T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meril H. 
Évaluation :
5

N/a convenient off hours drop off

BRIAN B. 
Évaluation :
1

We had to move the trailer ourselves to be able to put it on our truck. The outside was dirty and inside as well. We ended up with smudge on our furniture. Not a good experience at all.

joseph B. 
Évaluation :
5

Staff was friendly and great to work with. Easy access. Had to fill windshield washer fluid. AC was excellent. Just an FYI - Cruise control would have made it nicer across interstate travel but it was easy enough to drive our 15 footer.

miles A. 
Évaluation :
2

The information I received was incomplete and misleading. I had not idea that it was going to cost me about 200 $for only one day. I was disappointed about the long wait in the office-the computers were not working and the lady/employee was having a very hard time (it wasn't her fault) . The return/drop off process was very complicated. I had to call the number and have a customer service person stay on the line with me for 20 min helping and guiding me. I feel like I wasted a lot of time and money renting the U Haul. I won't be recommending or using UHaul for a long time.

Silvie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNIE P. 
Évaluation :
2

Check in was confusing. It was not the advertised rate. The inside of the vehicle needed to be vacuumed. The windows were dirty.

Sherry M. 
Évaluation :
4

Had trouble with contactless pick up

Stephen B. 
Évaluation :
5

Great quick and easy drip off.

KELLIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAWN Y. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Juliet F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
1

no good

Antonio R. 
Évaluation :
4

VERY NICE PEOPLE

Nathan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY W. 
Évaluation :
5

Nothing Janet was awesome and friendly and very helpful thank you

Sarah G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Hours are limited and restricting. Otherwise, staff was very nice and helpful.

Todd H. 
Évaluation :
5

I must say Maryann was wry helpful and polite. She has a great attitude while working.

Joel D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Please make sure the vehicle is clean before renting it out.

JAMES F. 
Évaluation :
5

Professionnel

John B. 
Évaluation :
1

Gas gauge was not functioning properly. Explained to the clerk that it was bouncing around and needed to be checked out. I only went a grand total of 12 miles and put in over two gallons of gas in. I was charged over 12 $in additional fuel charges. This was after renting a same size unit at a specific location close to where we needed only to find out that they'd sent us to this dealer with no notice. I would not recommend using U-Haul period.

MICHAEL M. 
Évaluation :
5

Customer service was excellent and turnover time was great. All Covid practices were obtained and things went very smooth. Thank you Thrifty Storage!

Joe W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie S. 
Évaluation :
5

Nothing as far as I'm concerned. Maryann was delightful and very knowledgeable of her job. Most of all you had the vehicle that I wanted to rent after calling several U-Haul centers this location was the only one that had the 9-foot van.

LOUISE R. 
Évaluation :
5

Leasing staff was especially helpful. She made the process easy and helped me feel confident that Uhaul was the best company to use for our move.

Deborah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLENE N. 
Évaluation :
5

Everything was great

SHELLY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS JAMES D. 
Évaluation :
5

It would be nice if they offer their customers some help like movers.

Cassandra L. 
Évaluation :
5

I am VERY happy with the Whole experience!! Maryann was very helpful & kind.....this is my 1st time moving & it went Very smooth!! Thank you!!

Debroah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHALL A. 
Évaluation :
5

The "return website" didn't work properly, which made the return process a little stressful, but it all worked out in the end. Perhaps U-Haul needs a dedicated app instead of just a website but, all in all, everything worked out. Janet and her assistant manager at the Tamiami Trail location were wonderful, and everything ended up working out according to the original plan. Thank you for making this a great experience.

HELAINE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE B. 
Évaluation :
5

Janet is amazing. A great manager. You should seriously consider her for area trainer ... Or any other opportunities you may have. Mark Taylor (941) 623-5670

MARK T. 
Évaluation :
5

Maryann went over and above to help us get what we needed! Can't thank her enough. The 2nd excellent experience at this location. Unfortunately i don't recall the other lady's name.

Sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZBIGNIEW S. 
Évaluation :
4

Check out process was quite lengthy for just wanting a 6x12 trailer.

Kenny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
2

We had a 9:15 appointment Saturday and arrived at 9 a.m. Doors were locked and another customer was already waiting. By 9:25 there were four customers waiting. FINALLY, at 9:30 a young lady opens the door says sorry it's a little late and begins to serve the first customer. We got our truck with computer work completed at 10:10, an hour after our appointment time.

susan C. 
Évaluation :
5

The young lady that was at this location was wonderful. I couldn't find a 10ftt uhaul in my area so i called this location. she had the truck but didn't have the auto transport. she arranged to have the auto transport at her location making the whole process easy. Thanks for everything,

MICHAEL M. 
Évaluation :
3

No additional comments.

Kurt Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Janet helped me a d she was awesome!!

brittney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin F. 
Évaluation :
5

Maryann at the front office was the simply the best. She was very helpful and professional. She made my rental experience very pleasant. I highly recommend this store and customer service. Wilson

Wilson A. 
Évaluation :
5

The agent at time of pick up was very professional and handled my contract very well. The agent at the time of return was also very professional and helpful

Michael F. 
Évaluation :
3

The inside of the cab smelled so bad that we had to drive with the windows open.

Linda V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHIE D. 
Évaluation :
5

Quick in and out. Equipment rode well no issues at all.

Kevin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas N. 
Évaluation :
4

I was not made aware that I was being charged a 70 $fee for insurance. If you are insured by State Farm then your insurance will cover a Uhaul rental truck. However, I didn't notice it until after I left with the truck. Once you leave the premises you are stuck with paying the insurance fee.

RONALD C. 
Évaluation :
5

Maryann was amazing! She was so helpful as I had not rented a truck many times before. She truly made t a pleasurable experience and I appreciated her kindness and amazing service!

Catherine F. 
Non les évaluations ont été soumises pour cet établissement.

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