Évaluations des clients Timmins Warehousing & Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Timmins Warehousing & Storage
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Theresa R. le
Do not reserve a truck 2 weeks in advance and not have it.
richard S. le
Should have tongue jacks on all your trailers. Hard to lift trailer and back up to hitch when by yourself
Mailyn B. le
These 6x12 Uhauls are heavy, hard to lift for a women. Need to have Trailler Jacks on them!
Wael M. le
He called me and order me to call him back before the time of drop of so he can be there in the time he want, but I just drooped it anyway.
daniel T. le
Trailer that i was to pick up had a bent tongue and worn out tires. Luckily there was a second unit being returned and it was all good. Much appreciated the rental location getting the alternate unit but should have let me know about issues with original unit especially when i asked the day before picking it up. Also was advised that the unit in need of repairs was rented to someone else the same day. Not good to put unfit units on the road.
Guy C. le
I rented a trailer for a reasonable price. Everything went well, thank you.
Peyman R. le
Not friendly staff. Yard was all covered by snow. Hard to drive and walk
Judy R. le
It would have been nice if the truck had had a full tank of gas to start out but really not a big deal.
kevin L. le
Very friendly staff. It was a pleasure.
Jean C. le
Engine light was on. Not a reassuring feeling. Had to get it checked out at a shop on my own dime.... Wanted to rent a trailer and only had a truck. Had to take 2 vehicles dii ou wn now. Cost me a fortune in fuel.
Glen B. le
Your hours are horrible where the trailer was picked up and wouldn't move it to a better location 20 min away. The person at the UHaul local did not hookup the trialer properly and actually came off the hitch on the truck.
andre L. le
Put jack legs on trailer
Eric D. le
Excellent friendly and accommodating service. All equipment on site looked in great shape including the car hauler I rented. Will definitely return.
Julie D. le
he call to make sure that I was having the address of is location.
Carter L. le
Wait time was minimal, equipment was easy to access and hook up was assisted and checked for function.
Caitlin P. le
The location called the day before my reservation informing me that they were providing me with a 26ft truck, yet I had reserved a 20ft truck TWO months prior. They said they only had 15ft and 26ft. We discussed if a 15ft would work and called the location back (1.5hr after the initial conversation) to see if we could come look at it. It was at this point that we were told they only had 10ft and 26ft. All conversations were not friendly, inviting, or willing to help Why did I make a reservation 2 months prior if I can't get the equipment I'm looking for? This truck is significantly larger and used more gas when doing a 6hr haul
joel B. le
Nothing the gentleman was wonderful, fantastic service
Marc P. le
The man who worked there was every nice and sweet and helpful.
Alvin B. le
Excellent worker.
Jean-Guy C. le
Truck ran great, trailer followed nicely.
Duilio D. le
A/C did not work. I asked for a discount as the temperature was 32 degrees Celsius. No discount offered to me.
Felix A. le
They should not rush to bring back the truck. I was told I had two days
Beverly C. le
Not a thing. The U-Haul dealer was patient, helpful and very accommodating. The truck worked perfectly throughout a very long trip. Many thanks!
Sandra L. le
Immediate after picking up the vehicle on the 13th I received multiple texts from the drop off location demanding the vehicle back and at what time I would have it back. I would have preferred to be left alone until closer to the drop off time and date. As well, the texts were unprofessional and short. Upon dropping the uhaul off at the DEMANDED time, not the contracted time, I arrived 15 minutes early to complete the drop off paperwork and the office was closed. The uhaul rep told me it HAD to be back early as he had it rented out for that time but no rep or other customer was at the office. I texted the uhaul rep (who never gave me his name) to identify this was unprofessional and rude and he said “he’s Frenchâ€. This is horrible service overall, a waste of time and to boot, in order to meet this demanding schedule, my boyfriend had to unload late into the night and then get up early to go to work for 4am. This caused interruption and sleep loss to his 14 hour work day today. I will not recommend or use this for any service ever again.
Jamie M. le
Service location is excellent. Nothing to change. Regarding the equipment, adding a permanent jack to the trailers would be beneficial.
ROBERT S. le
Reservation and scheduling issues with truck even though made One month in advance. Scheduling did well to accommodate. Truck not available at indicated pickup depot. Closest same size truck was 3hrs away.
Gilles L. le
Your guys did a good job, everything was well explained, there were no surprises & I even got a bigger truck than I had reserved. I'll certainly rent from them again if need be.
Renee D. le
Get rid of the call center who deals with our reservations. The people there are a big problem in this business! Very unprofessional to say the least. Luckily the guys at the timmins location were able to rectify certain issues.
Dave L. le
Again, location is thumbsup. Don’t gouge an extra 700 bucks?
CHARLES B. le
I had a very good experience with this location. They helped me kindly putting my car on the tow dolly and didn't even charged me for it and had friendly staff. Very satisfied.
anne M. le
I think Uhaul is one of the most useful services in North America. I have been renting their trucks since 1981 and they have never been anything other than helpful.
Patrick O. le
Thanks for everything guys good service
stuart G. le
Operator called me to ensure everything went as planned and to assist in drop off planning. Great customer service.
Travis D. le
Rental location drop-off listed in contract was an hour away from final destination. Postal code provided should have resulted in drop-off being in Fernie instead of Cranbrook. Other than that everything was great
Edward B. le
When I picked up the truck at the Timmins location, the UHaul employee quoted me a much higher price than I had been quoted online. He had included the price for insurance which i had declined. I don't blame him, he was only going by what your system was telling him. We straightened it out.
Rodney C. le
I feel I was over charged for using less 4 kms of driving. When.i was there to pickup my vehicle, it ran for almost 45 minutes while he tried to figure out the computer errors. I barely used any gas and I was refunded only $21 from $122 I previously prepaid. So he is saying in less than 4kms. He says I drive 12 miles. I drove 3 blocks. Not happy and never using Uhaul again.
Mark R. le
Gentleman needs more training on the computer system and the customer service skills are below average to say the least. When with the customer be with the customer not jumping around and trying to do other tasks not to do with person in front of you.
Wayne C. le
Have a great day
Amanda J. le
Just seen my cc bill, I was charged an extra 170 . The munchie variety in oshawa ont is trying to tell me i did not clean the back, which I did personally did ,charged me extra for that, he charged me extra saying not enough gas..i put it right to where they wanted it 55$ worth, plus charged me for over mileage which we definitely did not have.. Ripped me off. Very unhappy right now. He Did not look at the truck when I dropped it, but went and charged me all this after I left.
Mark M. le
your vans should have winter tires
Ravneet P. le
Very helpful and explained everything thoroughly!
Jean-Guy C. le
All is good, great service!
Jean-Guy R. le
Provide a full tank of gas to the customer when truck is picked up. When I picked up the truck, the tank was at almost half full and I was told that I had to return it half full. Well that is difficult to do because gas stations do not have any way of knowing when the tank is half full and your truck does not have any hardware and related technology that would force the gas pump to shut off once the tank was half full. As a result I returned the truck with more than a half tank and thus it cost me probably $30 or more which is just given to the next cutomer. Thank you for your effort to improve customer service and I look forward to my next rental with a full tank of gas. Wishing you all who work at uhaul a very prosperous, peaceful and love-filled year 2019.
Daniel G. le
Owners were very nice courteous and very helpful.
Neil W. le
Didn’t have the proper equipment in stock - huge problem. Need more notice for rentals, confirming 24 hours before is very short notice. Staff didn’t know how to do the rental. Staff did not explain things well.
Suzanne R. le
Excellent service
DARYL C. le
Very little inventory. Wasn't what I was looking for so had to use a more expensive trailer. Accomplished what I needed it for even though I only needed it for 1 hour.
andy G. le
Jessica at TWS was excellent....unfortunately the customer before me was very late in returning the vehicle I was to rent but Jessica went out of her way to meet me later in the evening. The truck I was waiting on was also damaged (rear door not working) so she was able to get me another truck and on my way.
Germain B. le
Rene was super, we couldn't have asked for better. Thank you!