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Sent a detailed account of my experience and was extremely disappointed in your response. I will suggest to anyone asking to not use the Uhaul here in TImmins
Mark was very helpful. I continually bothered him with questions and he was very patient. Jessica was nice also. Thank you again for all of your help
Contact person was very helpful and went out his way to make sure that my experience was a good one.
The person I dealt with at the pick up location was extremely rude and spoke to me in a very unprofessional manner. He closed his office early indicting that because he is the owner and it was the Friday of a long weekend he could close early if he wanted to (with no notice) When I arrived at the location he was very short fused and blatantly rude which made me feel very uncomfortable.
Love this location. Sad it's leaving but think it's smart for U-Haul to pull out of Timmins cuz it's too expensive for smaller cities.
Tire on the trailer was dry rotted and blew apart on the highway then I called road side assistance who was un able to do anything for me I had to leave my car and your car dolly on the side of the 401 and go find a new tire and rim my self and fix it. so I would recommend proper maintenance be done on your equipment to avoid issues like this also a better network for repair when things like this happen. Not a good experience
Had a very hard time with the initial pick up. A big mix up
I was supposed to have a furniture dolly...when I got home and checked for the dolly I did not have one in the truck.. i called right away as they close at 4 p.m. I asked if he would deliver the dolly and I was very rudely told I was out of the way...it was also out of the way for me to go back Buddy was very rude on the phone..i would never recommend this location and I will never deal at this location ever again!
Maybe a clear sign with address so when dropping off you know you are at the correct place.
Very personable and helpful. Offered apologies for bad customer service from the company, even though it had nothing to do with his location.
Customer service was great she helped us soo much!
We were guaranteed a 26' truck by two different sales reps. When we showed up the owner had no 26' trucks and was very defensive. I used the kilometers calculator on the U-Haul website and he charged me almost 3 times the amount. Almost 200.00 when I was quoted less than 60.00. I moved two streets over. The owner indicated if I had a problem to go somewhere else and then said oh wait! I'm the only UHaul dealer in Timmins but I could drive to Cochrane. LOL. He was a real treat.
We had fantastic service from the owner himself. Would highly recommend for everyone to use this service
The person running the Timmins branch is a person that you should keep and give a pay raise to. Help me very well.
Read above comment.they charge 3x the amount for supplies like boxes as compared to the uhaul in southern ontario.
The pricing range for one way is abit expensive please at least try to reduce pricing during the pandemic thank you
Nothing
Perfect service
Our dealer is great too bad you think we are not worthy in the north.I had a auto transporter to pick up tomorrow morning and there were reservations Uhaul came and took all 4 south and their explanation was for us to rent at another location.Our dealer is great your company should think about this.My ratings are four our local dealer as for your company I am truly disappointed
Keep the man that is working there now.Very helpful and willing to help in anyway.
Make sure the dealer's open, had a confirmation for Saturday 8am wasn't able to get because location closed(cost me 2hours of driving for nothing) was rescheduled for Monday 9am and was guaranteed a ready truck. Keys locked in office was told someone would be there in half hour. Nobody showed had to purchase lunch for family and waste fuel idling to keep warm. I got truck key Monday 1130am just by chance when owner came to check on business. Was giving back $50 but the events cost me $100
Location is currently closed all but one day because of covid-19 but the drop off was still simple and easy
Small repair on 26 ft truck needed had me concerned. Rivets popping off of bottom squirting on van box
Service was excellent couldn't have asked for better
Do not reserve a truck 2 weeks in advance and not have it.
Should have tongue jacks on all your trailers. Hard to lift trailer and back up to hitch when by yourself
These 6x12 Uhauls are heavy, hard to lift for a women. Need to have Trailler Jacks on them!
He called me and order me to call him back before the time of drop of so he can be there in the time he want, but I just drooped it anyway.
Trailer that i was to pick up had a bent tongue and worn out tires. Luckily there was a second unit being returned and it was all good. Much appreciated the rental location getting the alternate unit but should have let me know about issues with original unit especially when i asked the day before picking it up. Also was advised that the unit in need of repairs was rented to someone else the same day. Not good to put unfit units on the road.
I rented a trailer for a reasonable price. Everything went well, thank you.
Not friendly staff. Yard was all covered by snow. Hard to drive and walk
It would have been nice if the truck had had a full tank of gas to start out but really not a big deal.
Very friendly staff. It was a pleasure.
Engine light was on. Not a reassuring feeling. Had to get it checked out at a shop on my own dime.... Wanted to rent a trailer and only had a truck. Had to take 2 vehicles dii ou wn now. Cost me a fortune in fuel.
Your hours are horrible where the trailer was picked up and wouldn't move it to a better location 20 min away. The person at the UHaul local did not hookup the trialer properly and actually came off the hitch on the truck.
Put jack legs on trailer
Excellent friendly and accommodating service. All equipment on site looked in great shape including the car hauler I rented. Will definitely return.
he call to make sure that I was having the address of is location.
Wait time was minimal, equipment was easy to access and hook up was assisted and checked for function.
The location called the day before my reservation informing me that they were providing me with a 26ft truck, yet I had reserved a 20ft truck TWO months prior. They said they only had 15ft and 26ft. We discussed if a 15ft would work and called the location back (1.5hr after the initial conversation) to see if we could come look at it. It was at this point that we were told they only had 10ft and 26ft. All conversations were not friendly, inviting, or willing to help Why did I make a reservation 2 months prior if I can't get the equipment I'm looking for? This truck is significantly larger and used more gas when doing a 6hr haul
Nothing the gentleman was wonderful, fantastic service
The man who worked there was every nice and sweet and helpful.
Excellent worker.
Truck ran great, trailer followed nicely.
A/C did not work. I asked for a discount as the temperature was 32 degrees Celsius. No discount offered to me.
They should not rush to bring back the truck. I was told I had two days
Not a thing. The U-Haul dealer was patient, helpful and very accommodating. The truck worked perfectly throughout a very long trip. Many thanks!
Immediate after picking up the vehicle on the 13th I received multiple texts from the drop off location demanding the vehicle back and at what time I would have it back. I would have preferred to be left alone until closer to the drop off time and date. As well, the texts were unprofessional and short. Upon dropping the uhaul off at the DEMANDED time, not the contracted time, I arrived 15 minutes early to complete the drop off paperwork and the office was closed. The uhaul rep told me it HAD to be back early as he had it rented out for that time but no rep or other customer was at the office. I texted the uhaul rep (who never gave me his name) to identify this was unprofessional and rude and he said “he's Frenchâ€. This is horrible service overall, a waste of time and to boot, in order to meet this demanding schedule, my boyfriend had to unload late into the night and then get up early to go to work for 4am. This caused interruption and sleep loss to his 14 hour work day today. I will not recommend or use this for any service ever again.
Service location is excellent. Nothing to change. Regarding the equipment, adding a permanent jack to the trailers would be beneficial.
Reservation and scheduling issues with truck even though made One month in advance. Scheduling did well to accommodate. Truck not available at indicated pickup depot. Closest same size truck was 3hrs away.
Your guys did a good job, everything was well explained, there were no surprises & I even got a bigger truck than I had reserved. I'll certainly rent from them again if need be.
