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Customer Reviews for Timmys Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Timmy's service center was fantastic. Everyone was polite and helpful. I first went to your Nanuet NY location and after 5 minutes of bad attitude from the woman there I left and will never go back. Absolutely awful and asking questions about where I was taking the rental to that had nothing to do with anything. Timmy's was straight forward .
DOUGLAS AClose to home, although little instruction on where to park
IBRAHIM BFirst time renting a U-Haul the woman told me it's around back and didn't walk with me to show me which one, there were 3 back there, I had no idea which one so I tried with the key and figured it out. Not a big deal but woman was rude. Like mad I was there, very cold and short with my questions. I think she doesn't like woman. Not everyone knows the rules to U-Haul when you walk in there be a little nicer KAREN!
TAYLOR CThe owner was so rude . I would not suggest anyone to go to this place . You can't even ask a simple question that's how bad this place is.
SUMBAL NThe steering is a little off. Pulled to the left.
George MEasy to rent and return. Great experience
sharon sThey added insurance event after I declined the insurance.
SAMUEL RVery convenient when using the app for picking up and returning vehicle. Mileage + flat fee + fill up before return is very expensive , but just what we needed to pick up some furniture and bikes. Easy to drive. Clean inside. Merci.
Kelli-Lea SExcellent experience....easy process!
DEBRA LWebsite clearly states $1,29 per mile . They emailed me a bill charging me a $1,99 per mile .
DANIEL NGreat service fast and easy see Tim the owner great guy.
ROBERT PU-Haul is a great company. The only issue I had was with the scheduling dept. None of them were very good at their job.
ANDREW JHad a very bad ride with truck Trans keep slipping had to pull into rest stop 2 times to check engine should get a discount on bill for a bad experience.
Robert BEasy and fun experience all around. Came into the need for a U-Haul with a mountain of anxiety about it- but left the experience feeling accomplished and excited to use them again.
GORDON JKeep up the good work
Juan GVery professional
THOMAS GFrancis and Willis were absolutely awesome! They were very professional, friendly, and efficient. They went above and beyond the request. I even messed up the arrival time and yet they were very flexible. Je les embaucherais de nouveau! Anyone saying anything negative or crazy. Thank you guys again for the service. Hope to see you soon.
AUGUSTER SI opted for mobile self-chekout but I wasn't able to, as the facility misplaced the key to the truck I was assigned. As a result, the found me a replacement by that process took an extra half hour of my time. Interestingly, though, I was the one who found and returned the aforementioned misplaced key near the facility.
Hee JDrop off went smooth
Robert MVery pleasant experience with the staff
Richard TWhat Uhaul can do for the next customer is actually have the equipment that the customer is reserving. I reserved a 20ft truck to be picked up at a certain location but was called the day before and was told that the location didn't have the truck and was sent to a further location to pick up the truck. To which I had to spend more money to be able to pick the truck up
EDGAR RThe representative wasn’t friendly about abrupt with questions
Jim AFriendly service, quick and efficient, clear and thorough, a totally pleasant experience, excellent equipment.
John BGreat experience with Timmy's business. Easy reservation and quick pick-up. The only thing faster was the return - just left the keys in the box. Thanks so much for the great vehicle. She rode well and was able to pack and truck stuff from one place on a journey to the next. Thanks again for making a stressful thing as close to pleasant as possible.
BAILEY TVery helpful staff.
JOHEL PGreat experience. Friendly staff, easy in and out.
Robert OLess expensive mileage costs
paul rI fill up the gas and they still charge me $35 for gas. Not fair.
Fawad ANothing, the overall experience was excellent
Stephen FTimmy is very helpful and can answer any of your towing / moving questions.
Timothy JI've never had a problem with a U-Haul rental. If there was one, it was taken care of immediately.
OLAV BVery crowded and unorganized. Limited hours over weekend. There was nobody there when we dropped off.
Kimberly KExcellent service and very easy
John S- I received emails telling me that I could pick up the vehicle any time on my own just using my phone, but it turns out that for this location, it's not the case - I actually needed to be there during the hours the office was open. - The person behind the counter who handled my rental acted in a very condescending, rude manner. - He also entered incorrect information into the uhaul system about the vehicle. At the end of the rental, when I filled out the online form and put in the mileage on the odometer, it kept rejecting my entry, stating that the mileage I entered was less than what I started with, which is impossible. After trying multiple times, I called up customer service, where we discovered that they had put in the wrong information about my rental - the vehicle I was given was different from the vehicle that was entered in the system.
Joseph F