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MIKHAIL C
Customer Reviews for Tims Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Warm, inviting, neighborly and incredible!
DIANNA Nvery kind
Tychelle JThe lock door was broken. They glue to the hole, imagine driving and the lock fell out. No safe truck. I have pictures to prove this.
Gracia EIf a customer requests a truck for 2 days they should be able to do so. Not pay for 2 days and only get it for a day and a half. Having to use the truck in 95 degrees without a/c was also unacceptable. I will not be using U-Haul again in the future.
rick gGreat location and great customer service
Eric PTrailer was filthy on the outside
April KOutstanding customer service!
Fabricio GMake sure all equipment on the truck is working and ready for the customer to use ( ramp jammed ). Truck leaking transmission fluid. Check engine service light stayed on. I was told that the vehicle was good to go and the mechanic forgot to reset the code.
earvin hThe trailer was not clean inside. The door was out of alignment from top to bottom. It required me to press hard on the bottom of the door to get it to close up with the top. It did track smoothly, and the tires were good. It was tight against water and dust.
William SThe gentleman that helped sign the truck out to me after the app failed to do so, was a great guy!!! Very helpful, knowledgeable, and understanding!! He made sure I didnt have any questions unanswered. It was an overall great experience!
Kyle WExcellent service à la clientèle.
Antonio CCustomer service was fine but the truck was junk! And we ordered a truck in Manhattan,KS and they sent us 30 minutes away to pick it up. Ironic when you have to pay miles. Not happy with Uhaul.
Dawn WThe gentleman that helps me here is amazing! I will always be a repeat customer. I'll be sending people his way also!
josie cMr. Martin was an excellent assett to the truck rental process. He was invaluable in assisting me early on a Saturday morning.
David CUhaul needs to have the equipment ready on time for the customer to pick up.
Leonard sWell I reserved the truck with one month of anticipation I know in June it is a lot of moving and I reserved a dolly for appliances too, the day that suppose to get the truck no dolly in the Truck, the Sir was so disrespectfully to me when I was question about the dolly. I have to go to rent one in another place. The tires of the truck was so bad. The day of my moving it was raining and tires was slippery on the road. The brakes also was bad, the attic of the truck was leaking and the boxes that I have had there was wet.
Gracia TThe truck was extremely old and the brakes were iffy I'm glad I did not have far to go with the in-city move. It was clean but my complaint is with the age and brake condition.
Paula PThe truck was 2 Gallons low on coolant and the truck almost overheated had i not caught the temp gauge climbing. Look under the hood and found the coolant reservoir bone dry, so bought 2 gallons of prestone at a local auto parts (had to get a ride there and back to truck) and filled the cooling system on the truck so we could drive the truck back 2 hours to return it.
Jeffrey BThe only thing that needs improvement is is the speed of your computer. I still don't know what my total bill came out to be.
diane hTim's auto sales was just a great location to rent from; the customer service was top notch. I was called a day prior and despite issues with my uhaul reservation, they went out of their way to make sure I got the equipment I needed and on time. Fortement recommandé!
Shawn BThe guy read the odometer wrong and said I drove the uhaul 76 miles when I only put 16 miles on the truck.
Marie WWe reserved and paid for the I-haul on line. The location was specified on line. When we got there, we were expecting a quick process of just picking up the key and getting on our way. The gentleman helping us had us pay extra fees. When I asked about it, he said it was taxes and that they can't charge that on line because of the difference in cities. Even though our paperwork online specifically stated that location. He was not very friendly and he did not wear a mask, which I found to be highly irresponsible and disrespectful. We were there at least 15 minutes which I find ridiculous since we did all our paperwork ahead of time on line, including payment (except for the hidden fee, of course).
Juan hBest customer service! Very professional!
Bradley PHave the neighborhood dealer able to apply military discount.
Ronald FGreat service
Fannie FEquipment was not clean, pick up time was not disputed and caused an extra charge . However the service was somewhat quick
Charlie DNothing really, unless you want to install a car wash that can handle a 12’ truck, instead of charging 25$ to clean a truck
Jared WTruck had just over a quarter of a tank, after the proper-tier told me it was at 6/8s. Cargo area of the truck was dirty, had to sweep it out before I loaded my household goods. Other than the online portion of u-Haul, that was the only thing that was worth the experience.
Brian RDon't hide all the fees. I was not told about taxes nor was I told about an environmental fee. I was under the impression I would be getting money back out of my 100 deposit and now I find out I still owe money.
vera DSeamless experience associate was very knowledgeable and friendly
Nathaniel RI'm just not a huge fan of the random contracted locations but they usually have limited resources. The gentleman that owned this location was very polite and pleasant.
Christina HNa
Angel AExcellant Service and very friendly.
Steven TThe information was that they were open till 4:00 pm - they've apparently changed their hours and closed at 2:00. We arrived at 2:17.
Melissa SNothing, it was excellent
TODD HThe place was out of my way, but necessary to obtain a truck. Nothing against the place. They did a great job of preparing the truck and having it ready. I did not know that I was to leave the lock that was on the truck. Now have to mail it which will be an additional expense to me. The 24/7 instructions are easy to follow but should have included instructions to leave the lock.
RON SNothing - the location was easy to find and the staff member I met with was helpful
joseph kMy visit to Tim's Auto Sales for our U-Haul rental was simply outstanding. It began with the a uplifting energetic voice that answered the telephone on our first inquiry. The gentleman there, and I believe there is only one person handling their sales calls, sounded eager to answer the phone oh, he spoke up easy to hear, eager to make the sale, all the while he seemed genuinely a happy man. Following are simple reservation, upon arrival, he had the same optimistic attitude has he demonstrated on the telephone. Furthermore, these telephone skills and sales skills that he demonstrated seems to come naturally to him, and they are often what we miss when we do business today. He is obviously an asset to Tim. And I would love to have him working at my facility answering the phones for my company. So look out Tim! Haha just kidding! I wouldn't do business that way. Thank you so very much for your help will service and your great attitude. Mac henington
Mack HNot computer savvy. Multiple errors with my reservation. Not all were locations fault. U-Haul messed up some of it.
Jay CDebbie knew what she was doing and super helpful
Kim DThe truck I received was clean, but was very old. Oil change light was on, brakes did not function properly, it also rode like shit. I love usual and use it all the time, but not this location again
Jacob HLet people know the actual price... almost 60 dollars more than what we were told
Robert L